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To bogo, or not to BOGO deal?

I have purchased devices with the bow go deal expecting for one device to be free as promised. However I find myself arguing each month to fix my bill on several levels including paying for the free device. Who can I contact and your legal department before I initiate arbitration?

Questions

 • Wireless Billing

97

2

0

0

gigapower price

what does gigapower price change to after a year of service?

Questions

 • AT&T Fiber Account

1.2K

1

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AT&T Promotion for S8

I want to upgrade to an S8 from a S5 and currently trying to understand the promotions being offered by AT&T.  I'm getting different stories.  One store (corporate store I think) told me I would get a min of $200 off the price of an S8 if I turn in my S6 if it's in good condition.  They told me this

Questions

 • Android

69

0

0

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Promotion not honored

So Tuesday I called AT&T 800# to ask a question about a SIM card issue. Guy answers my question then asks if I want to hear about a promotion for "gold standard" customers. I can get an iPad Pro for $50. Ok what's the catch? No catch he says. I'm skeptical but I listen. I pay $10/month to access the

Questions

 • Wireless Account

234

5

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Ordering

146

0

0

0

Law Enforcement Discount

I purchased an iPhone X in August and was told with my LE discount, I could come in at anytime for the duration of my contract to get the free phone. (LE discount is buy one get one free). So I called today to go in and they told me I had to pick it up within 14 days of purchase. Anyone know a way a

Questions

 • Apple

95

0

0

0

Lied to When I ordered my service

On April 15th I ordered Direct Tv along with an unlimited plan from AT&T. The S9 Galaxy was ordered and 4 days later it had not shipped yet so we went to the store and picked one up. During this process I learned that I had been lied to on the phone about the promotions and costs associated with my

Questions

 • Wireless Account

46

1

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Account

210

0

0

0

Buy One Get One Free Promotion

Why does this deal exclude CT?? I am seriously considering getting rid of ATT. All the money I pay for my "family plan" and when they finally offer a useful promotion my state is excluded? So ridiculous. Any insight on why CT is excluded from this deal?

Questions

 • Phone & Device Upgrades

387

5

0

0

Why AT&T does not do what it promised (promotion)?

First off all, I have been using AT&T wireless more than 6 years and internet over 1 year. I moved my internet service from Time Warner to AT&T as AT&T offered better price. AT&T makes promotions on the phone and tells the conditions that apply. When I started using first promotion, I was told that

Questions

 • AT&T Internet Features

563

2

0

0

What happened to my credit?

I saw an ad for "Add a line get a $200 credit" and it jogged my memory. Just under a year ago I added a line (and a new device/phone). I did this by going to my local AT&T store. The salesperson was very good and took me through all the various options until we settled on one that fit my needs. At t

Questions

 • Wireless Account

219

5

0

0

I signed up with promotion from AT&T to sign up for Autopay for $50.00

I signed up with promotion from AT&T to sign up for Autopay for $50.00 on January 2016. I have called 2 times every month. Every months is waiting for 30-40 minutes. Agents don't know anything. They ask for email they have no record of previous call/chat its frustrating when will I get my card? its

Questions

 • Wireless Account

133

1

0

0

CAN'T REDEEM PROMOTIONAL CARD

I received my promotional card from AT&T, registered it online, and can't find the credit anywhere in my account.  Anyone know how this is supposed to work? cj

Questions

 • Account Features

536

6

0

0

AT&T does not honor its promotional offers.

My husband and I switched to ATT from Verizon in October because they were offering a promotion of $650 to port your lines over at that time. We were told by the sales person in Rockwall, Texas that we only needed to port our lines over, not buy a phone to qualify. I bought a phone anyway and my hus

Questions

 • Wireless Billing

572

8

0

0

Be careful if you sign up for AT&T Promos

AT&T does not follow through with their promotions. I signed up for one in December 2016 and never received the gift card the promotion claimed I'd get. I posted on here and got a response but no follow up with what the person found out. I've gone back and fourth on Twitter with AT&T Cares and no on

Questions

 • Account Features

161

3

0

0

Visa rewards ($300) offered online not available in AT&T store

As a new customer, I signed up for U-Family and Internet 100 online, which made me eligible for three $100 AT&T Visa Reward Cards. However, after successfully ordering and scheduling the date with a technician, I would receive an email message from AT&T that "the address you gave us already has our

Questions

 • AT&T Internet Plans

188

1

0

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Liars in the store in Los Angeles California - lied about the promotion of 2 iPhones for verse

I am dealing with liars in a local store and nobody is helping. Since March I have been paying for 2 iPhones when it was only supposed to be 1 iPhone. They made get UVERSE TV for this promotion and have been non-stop lying to me since then. The manager and the employee. I even have texts with the em

Questions

 • Wireless Account

159

5

0

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Buy One get One Free Promotion

Is there anyway to get the credit without opening a new line? My wife and I need new phones but we already have service and don't need any additional lines.

Questions

 • Wireless Account

4K

15

0

0

ATT "can't find" the promotion I was promised when I added a line!

I just spent an hour on the phone with customer service... where my issue was escalated to a floor manager, who promised me that he'd call me back from his own office in 2-5 minutes. That was 30 minutes ago... On December 2, 2016 I added a line to my account for my daughter. Even though EVERYONE els

Questions

 • Wireless Billing

836

18

Auto-Pay Promo

On 12/8/16 I signed up for auto-pay via an e-mail promotion I got that said after 3 months of good standing in auto-pay I would get a $50 gift card to restaurant.com I have now gone through 4 billing cycles and have not received any information about how to get the gift card. When will I receive the

Questions

 • Account Features

261

3

0

0

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