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Question about new mobile share value plans pricing

So I am excited to sign up for the new 15 GB promo plan. I'm currently on 10 GB Mobile Share plan and am financing my iPhone on Next. I see the plans have been launched as of 08/15/2015 and the pricing for 15 GB has been matched to price for 10 but whenever I log in to change it in app or on myatt.c

Questions

 • Wireless Account

1.6K

1

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Official Solution

Signed up for 8+8gb prepaid promo - only 8gb available

Signed up for att prepaid with three lines on 6/29 for the 8gb and get 8gb free promo. Only 8gb appears in account. It’s been well over 10 days. Phone customer service is unable to assist with this issue.

Questions

 • Plans & Features

8.4K

6

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0

Accepted Solution

Official Solution

BE AWARE : AT&T Customer Service bad treatment and information on BOGO Promotion IS TOTALLY SCAM!!

I went to one of AT&T stores in my area last year, they told me about a deal under the next plan where I wont be " Locked with a contract for 2 years " and the tarms are Buy one phone and get the other phone for free.I bought the deal, Since then my bill for the 2 phones is above a $150 every month.

Questions

 • Wireless Account

6.3K

17

0

Accepted Solution

Official Solution

can i really get 15gb for the same cost i am paying for my 10gb mobile share plan?

I noticed today on my account that I can "change" my plan to 15gb for same cost I am paying now.  I was wondering if this is valid.  At the present time there is no live chat and I am unable to call customer service. thanks

Questions

 • Wireless Account

673

3

0

0

Accepted Solution

Official Solution

Gifts of Galaxy promo issue

I purchased two phones on the Next plan and opened a new line on November 30th 2018 .I purchased the Note 9 and an LG Stylo plus. Ive chatted online and have spent nearly four hours on the phone with many different customer service reps over the last 2 weeks, trying to resolve this. I've been hung

Questions

 • Wireless Account

879

21

0

0

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Official Solution

Closed

How do I redeem/track my GigaPower tablet promotion reward? (Austin)

Did your GigaPower come with a special offer or reward? Here is how to confirm and track it:

Questions

 • AT&T Fiber Ordering

1.1K

1

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NO ONE in RETENTION CARES!

I've been an ATT wireless customer since 2010, with more than one line and extras. I've never been late, I've even paid early and never complained. That is until an ATT representative's choice to take it upon themselves to refund over a month's worth of service that caused a down spiral as well as a

Questions

 • Wireless Billing

513

12

0

0

Closed

$200 in bill credits promo - buy a new smartphone with AT&T Next

I am an existing ATT customer. I have seen this promo and purchased iPhone 6 with ATT Next (added a new line) on 10/22/2014. After placing the order, I contacted ATT representative over chat and the representative confirmed that I would be getting $200 billing after 3 billing cycles. But A

Questions

 • Wireless Billing

3.3K

6

0

Bring Google Pixel to AT&T and get up to $360 in bill credits

I moved my phone number and Google Pixel to AT&T during the Google Pixel promotion (before June 30th). I am confident that I qualified for this promotion, however the promotion is no longer listed anywhere and when I talked to an AT&T representative on the phone, they had no idea what promotion I wa

Questions

 • Wireless Billing

1.4K

18

0

0

$300 VISA Scam

I have spent over 3 hours trying to get the $300 Visa I was promised for buying 2 iPhones and adding a line. The Visa card was one of the only reasons I decided to upgrade. I called a few weeks ago because I had never received the card.  After being sent back and forth between customer service and t

Questions

 • Wireless Billing

95

1

0

0

Never received $200 credit for trading in phone upon signing up

Hi, Alright. I'm going to explain this situation from the beginning.August 2015, we switched to AT&T from T-Mobile.We traded in my old iPhone, ported my number in, and signed up under an AT&T Next agreement. To this day, we have only received a $100 credit, which I was told was for porting my number

Questions

 • Wireless Account

292

3

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Ordering

155

0

0

0

Unable to Get Help So Far - No Information Yet on ATT FIber AppleTV Promotion

Hello, I have tried to get some information on how to receive my AppleTV promotion for signing up for gigabit internet. My service was installed March 1st, and I can't get anyone to help. I have spent time on chat. I was supposed to have a supervisor call me, but that never happened. The customer se

Questions

 • AT&T Fiber Account

72

0

0

0

Issue with Buy-Out Promo - Verizon to AT&T

Hello, I switched from Verizon to AT&T in early August. AT&T gave me I believe $120 each for the 2 phones I had that were still on a payment through Verizon. I received my bill from Verizon with the charges on it, with me owing $360/phone. I submitted the bill to AT&T and it was rejected with not ha

Questions

 • Wireless Billing

678

3

0

0

AT&T doesn’t honor online promos

I signed up for AT&T internet as a new customer. They are running a promo for their 1000 mbps plan for $70 a month for new customers till 6/9/2019, which I signed up for.  I checked my account info a couple of days after and it showed I was enrolled in the 50 mbps plan instead.  AT&T customer servic

Questions

 • AT&T Internet Plans

260

1

0

0

Buy one get one promo not honored

In July 11 2018 went to ATT store to add a new line and was told of a new promo for a buy one get one free IPhone with 24 month next contract, so decided to use promo, but didn’t get the 2nd phone at the time because my husband wasn’t with and wanted to use promo to upgrade his phone was told would

Questions

 • Wireless Billing

510

6

0

0

LG G5 $300 Gift Card Promotion

On the 25th of November in 2016 I got a promotional email from ATT where you get a $300 VISA Giftcard after buying a LG G5 on ATTNext.I read in the fine print of the email that it said the account most be in good standing after two billing periods to be eligible and that a gift card would be sent ou

Questions

 • Wireless Account

331

6

0

0

AT&T Gives Mobile Share Value Customers More Value at No Extra Charge

From the FWIW department... Some folks maybe interested in this... DALLAS, Nov. 17, 2014 — Beginning Tuesday, Nov. 18 and for a limited time, Mobile Share Value customers can now get 15GB of truly sharable data for the price of 10GB ($100 a month for the plan charge plus device access charges). http

Questions

 • Data & Messaging Features, Internet Tethering

903

6

0

0

Free tv promo is a lie

I was offered a free device promo but instead they sent me a claim form for a visa gift card. I have been calling customer service, reward center and the retention department and no one seems to help. I'm so frustrated that I'm thinking of canceling my service and going with a better company. And wo

Questions

 • U-verse TV Account

483

3

0

0

At a loss for how to proceed when AT&T claims right to refuse to honor their Apple TV 4k promotion

I transferred my service over to AT&T in February/March 2019, primarily due to the promotion being offered at that time:  a free Apple TV 4k.  To get this promotion, I signed up for the fiber internet 1000 package with a year-long contract and was very careful to enter the promotion code "GET4KTV" i

Questions

 • AT&T Fiber Account

217

0

0

0

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