Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (7)

Relevance

Accepted Solution

Official Solution

Order processing ATT won’t cancel

I ordered a phone online to pick up in store. It said same day as they had them I’m stock. 12 hours later the order is still processing. I attempted to cancel the order through customer service and they told me it wasn’t possible. So now they have my money, and my new phone, and I have no options? T

Questions

 • Apple

1.1K

2

0

WHERE IS MY PHONE? STATUS IS STILL PENDING AFTER 72 HOURS!

I ordered a iphone 6 plus 4 days ago and the shipping status is still pending. I've spoken to 10 different reps including 2 managers and NO ONE HAS BEEN ABLE TO HELP ME. When I check the status of the shipment at att.com/checkstatus there is absolutely no information for me to see regarding the stat

Questions

 • Wireless Account

1.1K

4

0

0

Where's my phone - status still pending

I ordered an iPhone 6 two days ago, but my order is still showing up as "pending." I've checked the order status several times, chatted with four representatives (was disconnected twice during transfers) and talked on the phone with "Premier," twice but all I was told is that this wait time is norma

Questions

 • Apple

3.7K

5

0

0

AT&T Ordering Process Is Absurd

I called E-Commerce on Thursday 8/8/19. I was calling to place an order for new wireless service. I went through the entire ordering process with a representative. The call was over an hour long, because she stated that she ran into an issue with submitted the request to port my number. Once that wa

Questions

 • Wireless Account

100

0

0

0

UNABLE TO GET ATT TO SIMPLY CANCEL AN ORDER THAT IS STUCK IN LIMBO - EVERYONE POINTING FINGERS

PLEASE, PLEASE HELP ME AT&T! I placed an order on 12/07 for new iPhone 8 as an upgrade on an existing ATT line Unfortunately, ATT have recently partnered with a company called ENJOY for deliveries I carefully chose the delivery option for same day delivery (specifically without needing any consultat

Questions

 • Phone & Device Upgrades

660

0

0

U-Verse Reward Card

I'm waiting on a $200 reward card, and a $50 reward card; It says processing; Can anyone tell me how long that takes before it ships? And do they ship to billing or service address if they're different? Chat hasn't helped me one bit, it's frustrating to get a generic response every time.

Questions

 • U-verse TV Account

741

1

0

0

Fraud or In Progress?

I went to my local AT&T store and discussed leaving Sprint. After learning my options, I decided to go with this company. I was told because of my busy schedule I could simply order online then stop in the store and pick up my phone to avoid any type of wait. That's just what I did. I placed an orde

Questions

 • Wireless Account

9.1K

10

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.