I was without service from Dec 18-Jan 13. The techs replaced the street switching box and did not connect my home. No Internet, phone, and cable for 26 days. I got a $40 discount and paid $184 for a service that I did not have. Customer service said that was the best they could do. It did not matter

I keep getting error code 4001-102 when trying to set recordings remotely.  I have uninstalled and reinstalled app, rebooted ipad, etc.  I called the help desk and the guy told me basically he had no answer and the app was created by a third party and there was really no support available.  If there

Hi there! My Galaxy S7 Edge has problems with constantly keeping turned on wifi. It was ON and OFF earlier. Right now I can`t even connect to WiFi. I assumed new software update could be the issue, but It didn`t even upgrade. In order to upgrade I have to connect to WiFi which is not possible right

I have 2 tv's that have issues with sound. Both are using vip 2500 wireless STB's both connected with hdmi. Neither TV has any problems with anything other than Uverse. Tv #1 is a 2018 Vizio E55-f1.  The problem with this tv is often recordings will lose sound.  Sometimes it's when you first go to s

we are in a new home development. The at&t crew that came in to install line damaged several of the yards in our neighborhood. no one is responding or helping when we try to contact customer service. most yards just have sod damage. our yard also has a slow leak in the pipes caused water to pool. we

I replaced an iPad with an e-chip. I now have a regular chip and am trying to transfer one of my two at&t data-only prepaid accounts to the new iPad (the one used to register for this forum). I got a notice that I hadn’t signed on for awhile and needed to put in my password. The password in my saved

I've contacted AT&T representatives through support chat multiple times for this issue. About 5 to 6 years ago we were able to upgrade from Dial-Up to AT&T DSL, we were only offered the slowest connect, but anything was better then Dial-Up. The internet worked fine for about a bit, we got what we we

Hi, all, I made the mistake of switching to ATT U verse in the end of January. Previously, I had a regular phone line and DSL internet also with ATT, same address. Since then, I was already charged once for the old account (because I used to be on automatic payments for my old account ) and, of cour

I got this phone recently and it only let me download one or two apps before it said "out of space." I tried deleting those apps so I could download different ones and it still said, "not enough space." I have a 32 gb card that I put in it and it still acts no different. It does read the sd card, an

We have had Att U-Verse for over 7 years. the first few years were great and then back in 2009, the problems started. In Sept/Oct of 2009, our phone line would die intermittently until in Dec 09, when it completely died.  ATT sent out a technician twice to correct the problem. The "problem" the firs

I have been trying to close my mother-in-law's Direct TV account but have only gotten run-arounds by both Direct TV and ATT... my mother-in-law passed away in May, three months ago. Her Direct TV account was opened in 2015 and is being debited monthly from her Social Security banking account that ha

so my internet plan is for 3 mb/s but im only getting 1/30th of that. Whats the deal att?I'm trying to play games but I cant because when somebody else in my house just lightly browses the internet, my ping goes to 999 and I get kicked. I am really mad.

I have ordered my new phone online and AT&T had given me ranging dates when it will be shipped out. Well, it has been passed that! October 1 - October 3.  it is now the 8th! My current phone I'm using is busted and the screen goes blank at random times. So when I get a text, I won't be able to see i

i've recently updated my S9 to android pie + one UI 1.when i swipe up (new navigation bar) to recent apps, in horizontal view it always...go in to recent apps tab view -> wait awhile then switch to vertical view..which is very delaying + slowing down the movement and annoying...like when im at

Attempted to unlock min & my husband’s  iphone 6s phones last sunday (today is Thursday) never received confirmation email promised onthe site, so we couldnt confirm and they cancelled our request. Called att & spoke to some very nice representatives, one of which was a mgr. He filled it out again w

Have just recovered from a four-day outage on Uverse. After several calls to ATT, their customer service and support people could not "confirm" that we had an outage in our area. There was an appointment scheduled for a technician to come out and look at the problem. Two hours after he was scheduled

I have called and chatted with AT&T several times (well over 4 hours now) about this problem.  It would seem something happened earlier this week or last with the way ATT connects with the Yahoo backend system for email authentication. When I try logging in from the Yahoo!mail page I get the endless

Bought two unlocked Samsung Galaxy S8 from Best Buy, both have model number SM-950U1, one is black, one is blue. The black one works fine, but the blue one doesn't get LTE or LTE+, it only gets HSPA or HSPA+. The phones are literally right beside each other and LTE works for one but not the other. T

I am in h*ll.  I am talking to my fifth "agent" at AT&T's customer service phone line.  I keep getting transferred because each agent has been unable to help me with my problem...which is ONLY a problem because the first agent in the string MADE it a problem.  I called this morning to take my intern

My att.net email account was recently hacked.  I changed the password and security quesitons, and can log in again but I can't recieve emails since the time of the hack.  I can send to other accounts just fine but sending a test message to myself from the account doesn't work and neither does emaili