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AT&T locked my phone that I purchased by myself (not from AT&T)

I purchased a new iPhone12 by myself (my company paid for that) on May 2022. NOT from AT&T. Then I switched my AT&T plan to prepaid plan sometime in June, and started to use my new phone with the prepaid plan. The reason is because I planned to travel to Japan in June 2022, and I want to

Questions

858

17

0

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Legacy Digital Life with New Fiber Service

I moved into a home which used to have Digital life security.  The previous owners discontinued service, but all the devices and controllers installed and powered.    On one of the first move in days AT&T came out to activate my internet service.   The tech checked the

Questions

240

4

0

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Dispute a Bill & Collection Services.

Hi, My name is Terry J. Your company affiliated with First Net for First Responders came to my place of business over a year ago.  Not satisfied with the bill that I was promised that It will be less than Verizon, I sent both the Apple watch and the cell phone back within 14 days.  I am n

Questions

373

3

0

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How can I have two Open NAT Types for two separate wired consoles?

Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N

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181

1

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ActiveArmor VPN enabled even on Secure Wifi

ActiveArmor VPN is enabled on my iPhone 13 even when I’m on my secure home Wifi. ActiveArmor says network is secure and VPN not needed! But it stays on and slows traffic. Please report this to the engineers.

Questions

137

16

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Not registered on network

I have not submitted driving licence at the time of buying prepaid want to submit now. But renewed 30$ plan recently. I am getting not registered error. Please let me know what to be done 

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5.6K

4

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Property Damage during Internet Installation...endless agony

Hello folks, During internet installation(01/03/2022) the AT&T technician damaged the sewer line from main rest room in the garage wall and because of which Sewage water is leaking from the garage wall (even out side as well) when we use the restroom..The technician DIDNOT check if there are an

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1K

7

0

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MMS not working

I am unable to send and receive MMS messages. I ha e checked my network settings, messaging settings etc. I have powered phone off and on, updated apps ect. Nothing is fixing this. I have a S20 Note Ultra. Please help!

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2.5K

2

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ATT (Yahoo) Email Accounts Don't Work with Outlook 365

All my AT&T email accounts stopped working with Outlook 365 in July-2020. My current work around has been using my iPhone/IPAD or logging into https://currently.att.yahoo.com/ website to access my email accounts.  Please advise how to resolve so that I can access my AT&T email accounts

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1.3K

2

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Damaged att green box outside for cable

Some kids ran over my box and now I don’t have internet. How can I rewire it myself? I need the color codes and where they go.  

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813

3

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BYOD Pixel 4 - Your device is not compatible with the AT&T network

I am trying to connect my Pixel 4 (G020I) to the ATT network via eSIM... However, when I put my IMEI number into the ATT BYOD system, it says "Your device is not compatible with the AT&T network." despite it being listed on the compatible devices list. Is this a glitch in the system, or should

Questions

1K

6

0

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Scratch out of box

So I got my iPhone 12 Pro Max via online order. Looked it over and noticed there’s a scratch on the back below the Apple symbol. I already started the port so my other phone isn’t active anymore. I’m pretty ocd with my devices and take extra care of them. I blow out the dust that builds up on the sc

Questions

482

3

0

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Vehicle data plan and 2FA

I have a vehicle data plan only and vehicle doesn't receive 2FA text message for login. What's the alternative if vehicle plan is the only number on the account?

Questions

152

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ATT prepaid SIM card lost

I lost my ATT prepaid sim card while travelling internationally.. Now when O am back to the US, I am not sure how can I get the reacement SIM card for the sams number and get it reinstated.. I locked out from prepaid account as well sue to several login attempts.

Questions

747

3

0

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Why is sim card saying not connected to network

I put my sim card into a Verizon phone that was not unlocked, and now that I have returned the sim card to my phone, it says it is not connected to a network. I can't text or call and have to use WiFi. Would appreciate any input or advice to aid me with my stupidity. I have a prepaid sim. If that ma

Questions

763

1

0

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reset email pswd

your system is malfunctioning and keeps looping back to login screen and not to reset pswd screen

Questions

90

1

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Unlock Request- IMEI not recognized

Good Day I purchased a phone while overseas, and the device seems to be carrier locked. It is a Samsung S21 FE G990U, when attempting unlock request the IMEI number is not recognized? I've contacted the seller to verify that this is indeed an AT&T device. Please advise. Best

Questions

66

12

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Starting VPN drops WiFi connection to the AT&T router immediately

I am a u-verse subscriber for ages. recently I am finding that as soon as I turn the VPN on, the WiFi connection to my router drops immediately. It is consistent....no exception. This problem did not exist before. Occasional drop out used to occur but tolerable. It has gotten worse now that it drop

Questions

437

9

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Returned Phone Not Credited

I returned a phone under the 30 day return policy. You guys have the tracking number, I have the receipt from USPS , Pitney Bowes got took over the return as the return agent and it was returned to Fort Worth Texas . I need my account credited for the phone and refundes the tax minus restocking fee

Questions

46

9

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Remove sim restrictions on my iphone

Hello, is there someone who knows the step by step or on what to do to remove sim restrictions on my iphone??? It was given to me and it was bought in America but I live here in the Philippines and wanted to use my GLOBE sim card here but i cannot use it because it was no supported

Questions

444

1

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