
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Help unlock your Samsyng S21+ 5G phone! When requesting by IMEI, a Rejection comes - "You have exceeded the number of IMEI entries." Question: after what period of time can I try again to apply for unlocking? Or is my phone already in the "Black List" ???
Questions
•
Samsung
Accepted Solution
Official Solution
How come I am not able to download the virus program for my computer... I have windows 7
Questions
•
AT&T Fiber Account
Accepted Solution
Official Solution
Need help putting my unit into bridge mode so I can best use TP link Deco Mesh network. Also have Wireless Access Point unit attached to the 2wire unit that the ATT tech attached when he added another tv to our system. I have no laptops that can connect directly to the router via network cab
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
My phone was working until today and now it says I need to unlock my sim number I don’t know it so how do I do it
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
My iPhone 13 is Frozen so I can't turn it off nor answer calls Please I am desperate
Questions
•
Device Features
Accepted Solution
Official Solution
How long does it take to get reward card? I have been waiting weeks and after reading previous reviews of people never receiving them, I am about ready to contact the better business bureau for falsely advertising a promo.
Questions
•
Account Features
Accepted Solution
Official Solution
I activated my new SIM this morning and paid the amount for the 25$ plan with 300$ upfront fee. It worked fine until 30 min ago. I received a message saying: "AT&T FREE MSG: We're always looking for ways to connect you to what you love faster than ever before. That's why we are taking steps to
Questions
•
More AT&T PREPAID Discussions
Accepted Solution
Official Solution
I was sent a 5268ac gateway to replace an older NVG589. Seems as if it should have been an easy swap, but process stalls at the broadband stage. Continues to blink. First it was a green blink, then turned to a red blink. Called support, who only wants to sent a tech. Any ide
Questions
•
AT&T Internet Installation
Accepted Solution
Official Solution
We couldn't verify this order really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this
Questions
•
Wireless Account
Accepted Solution
Official Solution
The multitouch does not work correctly, when I use two fingers vertically, that is, one up and the other down, it works, but when I do it horizontally aligned, since I have the option to show touches, you could notice that the small balls move quickly towards the center of the fingers and they becom
Questions
•
Android
Accepted Solution
Official Solution
Hello! I started receiving an "All circuits are busy" error message a few days ago. I work for a medical office so it is a business line and the error message pops up for every number I attempt to call. I starts around 11a eastern time and lasts throughout the rest of the work day and i
Questions
•
AT&T Phone Account
Accepted Solution
Official Solution
I've factory reset my mr1100 modem and power cycled it for two minutes but I still don't have internet. everything on my modem looks correct.
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
Why would I have a samsung build Number on my att radiant phone?
Questions
•
Android
Accepted Solution
Official Solution
I logged in yesterday to make a significant payment but today I am denied access. It is my hope to get back on track after a serious illness. I am a solo professional woman with an account and same number almost 20 years. I was offered a special promotion in 2021 to add lines and get free phones an
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi, first let me preface this with the fact that this all worked flawlessly with spectrum internet. Now that we have ATT fiber we are unable to print from our android phones and tablets. Laptops (Both wired and wireless) print just fine. I've tried different service plugins on the android devices an
Questions
•
AT&T Internet Equipment
Accepted Solution
Official Solution
I tried to access my router and sign in with the access code printed on the label. The router will not accept the access code. Anyone out there with a solution? It's a new router.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
I cannot recover any important accounts because all verification is sent to my associated phone number for an account that is currently suspended due to non payment. Please help. ASAP
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Internet drops in my back bedroom. More often now. Just wonder what I need to do to keep from dropping in my computer.
Questions
•
AT&T Fiber Equipment
Accepted Solution
Official Solution
Hello, I would like to schedule a temporary suspension to hold my current phone number as I'll have international travel for more than 10 months. Any solutions for this? I go to the ATT local store they told me to call 611 customer service. But no representative response from 611. Anyone can help
Questions
•
Plans & Features