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HELP! Mobile hotspot device not receiving temporary pin and password

After activating my new Turbo 2 I have to set up an ATT prepaid account to add service and manage my account. After choosing the new user option it asks for the mobile number. I enter the phone number assigned to my hotspot but do not receive the sms message for the pin or password therefore cannot

Questions

999

6

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I’ve been notified my internet service has been canceled. Is it possible to restore my Service

I logged in yesterday to make a significant payment but today I am denied access. It is my hope to get back on track after a serious illness. I am a solo professional woman with an account and same number almost 20 years. I was offered a special promotion in 2021 to add lines and get free phones an

Questions

719

7

0

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Blacklisted Samsung phone

So there's this random phone I found quite a bit ago and decided to try and turn it on for once and it started up with the recovery mode screen and I factory reset it, after it finishes resetting it starts up as like a new phone then it says to sign in with the PIN Which I obviously don't know since

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589

2

0

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Cannot receive verification codes

I’m not getting any verification codes from any websites. I called Apple, they told me it’s an issue with my carrier which is at&t

Questions

151

1

0

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Line Suspended Because I Switched Phones

Like many people, I own multiple smartphones, and I occasionally switch between them for variety. Today I discovered that doing so caused my line to be suspended.  I had to get on a call with customer service to resolve the issue, and they said this is some fraud protection measure.  Now,

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1.3K

7

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Possible fraudulent email posing as AT&T update request

I have been receiving this email to my sbcglobal.net email address and want to know if it's really from AT&T and if I really need to update. If this is spam I'm reporting it to you.  Do I need to change password? Here is the content from sender [email scrubbed]: AT&T Dear User,  

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1.2K

1

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My Phone bill is renewing after it's already been renewed

So my phone plan just renewed today, and the funds have already been removed from my bank account for it, and I got the usual text that tells me when it's renewed next and it says it's set for tomorrow. It makes no sense, I haven't upgraded my plan or anything. 

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473

9

0

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Need my name removed from account asap!

How can I get my name removed from a shared account? Im the secondary owner I guess you’d call it, I’m no longer able to log into the account on the app but I have the account number, the primary owner has stolen my phone and has taken my email off of the account but will not remove my name from it.

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126

1

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Service temporarily unavailable on prepaid

My grandmother recently bought a new phone (Samsung galaxy A03) and it was part of a deal, the phone and a $40 card bundle, she didn't know where on the receipt her card pin was and was putting in different numbers on the receipt, I guess she did it too many times cause now it says the service is te

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367

1

0

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AT&T Passpoint EAP authentication error

I've been an AT&T wireless customer for many years, and keep reading about free WiFi hotspots with AT&T Passpoint, but have never been able to get it to work across many phones (all Android Samsung) and years. Usually I forget about it after my trip, but today I have a lot of time to debug.

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512

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0

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Technical support/dispatch fee

I was charged $99 for a dispatch fee for a WiFi box switch due to bad equipment.cs rep that made the appointment assured me that I would not be charged any fee. Now I have to pay for a service fee because instead of me waiting on a box I requested someone come out ASAP because if I don’t have intern

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3.4K

4

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New Service

I tried to start new service but was told I need to settle a Directv bill. I contacted Directv and they cannot provide any information because it is in collections. I contacted this collection company and they are unable to provide any information on how or why I owe Directv. They can only provide a

Questions

677

8

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BGW210-700 5GHz not working

When I log into my gateway I can devices connected to the 2.4GHz but nothing is connected to the 5GHz. I have brought multiple devices (iphones, ipads, laptops) within range and direct line of sight with the gateway but nothing registers as being on the faster frequency. The Wifi radio status shows

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1.1K

8

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PDP authentication issue

Yesterday I contacted a live assistant with my 5g issue. She used the IMEI number of my iphone 13 and did some settings. After that I got the PDP authentication failed when using cellular. I tried to contact another assistant to fix this and she told me it would be fixed after 30 minutes. However, t

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247

1

0

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Green Screen iPhone 12

My daughter’s iPhone 12 suddenly stopped working. The screen turned greenish - she could still see a little bit of the Home Screen through the light green tint…then it went back to normal for a little bit and then back to green…then eventually it went to a black screen and would not power off. The p

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502

10

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Why won't AT&T give me a BGW320?

Hello all! I was wondering if anyone could explain to me why AT&T will not give me a BGW320 gateway device. I specifically requested this be installed when my AT&T Fiber service was set up a couple of weeks ago. My house is brand new and they installed some old piece of equipment that was c

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1.3K

12

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How do you cancel a landline-person is deceased

We have been trying to cancel landline since June of this year.  We have spent HOURS on the phone with 'customer service'..no help..no one has records..no idea what number is, agents hanging up. I have sent Death Certificates, and made countless attempts to rectify this. BUT STILL GETTING BI

Questions

860

2

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Closed

Stingray Music

Stingray Music error "player could not be tuned to unexpected error" I have have unplugged TV from box, reset box and still having issue.  

Questions

285

8

0

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Upgrade Android on unlocked AT&T Branded Phone with foreign Service Provider

I purchase an unlocked AT&T Branded Phone (Axon M) a while back through an Amazon FBA seller for use in Canada as a backup. It is passed the return period. I set up the phone working fine except Android version is 7.1.2 AT&T Software Update says it is up to date! I read there is

Questions

247

5

0

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30$ Upgrade Fee

Hello, I recently upgraded to an iPhone 12, and on my AT&T bill, it charged me a 30$ upgrade fee. A worker who was helping me buy the phone told me that if I saw a 30$ upgrade fee on my bill, I could talk to AT&T to get it refunded and canceled.

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10.4K

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