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Stingray Karaoke remove from bill

There is no easy way to cancel Stingray Karaoke on my account.  Please advise on how to do so.

Questions

 • U-verse TV Account

34

3

0

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Official Solution

Can't cancel my prepaid account from abroad

Due to COVID-19, I've been displaced from the US and have had to return to Brazil on short notice. I'm not able to cancel my autopay because I cant' log in to ATT, and when I request a new password I don't receive the message because I don't have a signal connection on the ATT chip in Brazil. I've a

Questions

 • Account & Usage

24

2

0

Accepted Solution

Official Solution

domain names for sale

Does at&t allow their customers to purchase domain names? Example, current customer looking to buy their domain name to use on a different hosting service.

Questions

 • AT&T Internet Email & Security

14

1

0

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Official Solution

Nightmare on El Camino Real

I walked into an AT&T store asking for help and, in my work clothes and did not look completely presentable the employees at the AT&T store did not help me, I asked for help with my service being suspended one of the young men there This day I still don’t know his name, asked me if I paid my

Questions

 • Wireless Account

81

5

0

Accepted Solution

Official Solution

Does AT&T have an email for customer service?

Does AT&T have an email for customer service? If so does anyone have the email?

Questions

 • Wireless Account

74

1

0

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Official Solution

Difficulties installing a 5268ac gateway

I was sent a 5268ac gateway to replace an older NVG589. Seems as if it should have been an easy swap, but process stalls at the broadband stage.  Continues to blink.  First it was a green blink, then turned to a red blink.  Called support, who only wants to sent a tech.  Any ide

Questions

 • AT&T Internet Installation

53

3

0

Accepted Solution

Official Solution

New IP address? Who do we contact in smart manager

How can I order new IP address for safety reasons

Questions

 • AT&T Internet Account

83

2

0

Accepted Solution

Official Solution

Nokia 320 rejects access code printed on the label.

I tried to access my router and sign in with the access code printed on the label. The router will not accept the access code. Anyone out there with a solution? It's a new router.

Questions

 • AT&T Fiber Equipment

18

5

0

Accepted Solution

Official Solution

"Last" function on receiver/DVR

The "Last" function on the receiver/DVR unit no longer displays the last 5 channels viewed. It immediately reverts to the last channel viewed, only.

Questions

 • U-verse TV Equipment

27

3

Accepted Solution

Official Solution

Problem With Unlock Samsung G975U

I was trying to unlock my phone since two weeks ago. And on every time I try I get same error "Looks like we're already processing a request for this IMEI. Check your request status for more info." Its seem there is other request submitted before me. what can I do or how to cancel the request

Questions

 • Android

28

3

0

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Broken AT&T Utility Cover

I’ve tried calling multiple times and have even stopped two AT&T install trucks in my neighborhood to try and get the utility box in my yard replaced. Over a year ago utility workers were in yard working and stepped on it. How I know is because it was recorded on my ring camera. I’ve asked to ha

Questions

 • Community lounge

35

8

0

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Official Solution

How can I have two Open NAT Types for two separate wired consoles?

Hello. My brother recently moved in with me and he has his own xbox one. I have one of my own and I managed to change my NAT Type from Strict to Open with IP Passthrough a few months ago when I first got my ATT service. However, when we wired the second console to the router it is getting a Strict N

Questions

 • AT&T Fiber Equipment

111

1

0

Accepted Solution

Official Solution

I would like to make ATT prepaid temporary suspending

Hello, I would like to schedule a temporary suspension to hold my current phone number as I'll have international travel for more than 10 months. Any solutions for this? I go to the ATT local store they told me to call 611 customer service. But no representative response from 611. Anyone can help

Questions

 • Plans & Features

52

3

0

Accepted Solution

Official Solution

Renewing a PREPAID AT&T plan

Hello, My unlimited plus monthly plan was expired because I didn't pay at the due time. When I logged in my prepaid account, I paid and now the money is in my account balance. I would like to renew the plan, and I tried changing my plan to the same one so it can withdraw from my account balance,

Questions

 • Plans & Features

115

1

0

Accepted Solution

Official Solution

How can I get fee based internet support?

I recently ordered a static IP address and all I have is the address itself. I need to know the subnet mask and gateway address too. I would like to know if I can put my equipment on the other side of a router as well and how I would setup the subnet for that. I can't even speak to a person at t

Questions

 • AT&T Internet Account

61

7

0

Accepted Solution

Official Solution

Is it possible to switch carriers?

Hi, I've wanted to try to switch carriers for my At&t Samsung Edge S7, however when I put in the new carrier's SIM card it gives me a crossed out circle icon and doesn't allow me to enable mobile data. Are the phones forced to only use At&t or is there a way to use the new carrier?

Questions

 • Android

226

4

0

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Is there actually someone at ATT that can help?

I need to have the phone number on my profile changed as it is not mine, it is my spouses. The same number shows up on both mine and my spouses profile and I need to change it so I can use the SyncMyNumber function.  I have talked to literally 8 people and not one of them can actually help me.

Questions

 • Wireless Account

36

5

0

Accepted Solution

Official Solution

Accepting Billing responsibilities for home Internet. Error SD024

I’ve been trying to take over of my internet and wireless billing since June of this year. First problem was unified billing (I got help on this forum, non of the ATT reps knew what was that old error we kept getting). We took care of it it almost Two months later I finally was able to transfer wire

Questions

 • AT&T Fiber Account

34

10

0

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Official Solution

Phone unlock code doesn't work

Att supplied me with an unlock code but it doesn't work. I have one last try left and I want it to be correct before my phone is locked into AT&T What should I do here?

Questions

 • Samsung

31

4

0

Accepted Solution

Official Solution

I am stuck in France and need access to my voicemails in the US

I have an AT&T prepaid monthly @$50 With the current situation I do not plan to head back to NYC before a while...I'm desperately trying to access my voicemails and have added the $35 International Add On.I have added the Add On, but my phone desperately says "No Service" or "Searching"--> have

Questions

 • Account & Usage

42

1

0

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