Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (23)

Relevance

Accepted Solution

Official Solution

Question about new mobile share value plans pricing

So I am excited to sign up for the new 15 GB promo plan. I'm currently on 10 GB Mobile Share plan and am financing my iPhone on Next. I see the plans have been launched as of 08/15/2015 and the pricing for 15 GB has been matched to price for 10 but whenever I log in to change it in app or on myatt.c

Questions

 • Wireless Account

1.6K

1

0

0

Accepted Solution

Official Solution

Data Plan Change Pricing

I started off with 2 gig. Then i went to 1 and my bill went down to 84.00. Then i asked them to put it back to 2 gig and they said i can have 3 gig for the price of 2. It appears my bill will be 89.00. But will the hidden fees take it over 100.00 or will my bill truly be the same as it was originall

Questions

 • Wireless Account

1.7K

4

0

0

Accepted Solution

Official Solution

Phone upgrade options

how is it possible for ATT to charge $30 a month just to get a new phone? What happened to being able to purchase on eoutright for $100-$200 when you were available for an upgrade? Thats ridiculous and I will be switching companies. Absolutely outrageous.

Questions

 • Wireless Account

2.4K

13

0

0

Accepted Solution

Official Solution

What do you get with ALL INCLUDED?

I was wondering what is in ALL INCLUDED? for instance u-verse tv I get the U-300 package for $127 does that cover 1 DVR receiver and 3 other receivers? and are there any other fees? I just find the Terms STANDALONE, RACK RATE, STANDARD & ALL INCLUDED confusing. U-verse All Included: U300 $127 = What

Questions

 • U-verse TV Equipment

5.6K

0

0

0

Accepted Solution

Official Solution

2 Year Contract?

I went into at&t the other day to go get an iphone 6 64 gb with a 2 year contract for $200 (not including tax).  When i was talking to the employee, he told me that the contract has changed and that i would need to pay the $200 for the contract and the fee to totally pay it off totaling at about $75

Questions

 • Wireless Billing

569

3

0

0

Accepted Solution

Official Solution

Bundle Deals for Existing Customers

I have a question regarding bundling when it comes to new and old customers. So I was curious as many are to look for ways to lower our bill while also improving our service. We currently have internet 18 when more than one plan was offered in our area, now there is only internet 50 being offered. W

Questions

 • AT&T Internet Plans

24.8K

3

0

0

What are the products and pricing for dsl internet?

Could anyone provide the updated list of all products for dsl (eg. Internet 3, internet 6 etc) and its pricing?

Questions

 • AT&T Internet Plans

205

2

0

0

Internet Promotion of $40 per month but being charged $50

I have a complaint for ATT.  On May 6, 2019 I contacted ATT to find a lower promotional offer for my internet services.  While I was chatting with an ATT agent, I was offered $40 a month for the next year.  A good deal, right? Well, today I get a bill and I am being charged $50 per month for the nex

Questions

 • AT&T Fiber Account

278

1

0

0

Why does my bill keep going up? I was promised a fixed price that I have never paid.

I signed up several months ago with the promise of a fixed low price....after the initial set-up fee which proved to be outrageous by the way. Customer service seemed completely unaware of the original price agreement which I then re-negotiated to a similar but higher rate. That rate has now gone up

Questions

 • U-verse TV Account

14.4K

12

0

0

Retention Pricing

I have a hard time understanding the price increases from AT&T. I understood the first year why I could not keep my pricing the same as I was a "NEW" customer to AT&T. Now here I am a year later and I am having to renegotiate this pricing arrangement and again I am being taken advantage of. As a rep

Questions

 • U-verse TV Account

1.4K

12

0

0

The Gift of Customer Feedback - August 2018

A UVerse customer for many years, I wanted to take the time to provide feedback to ATT, hoping they may want it - and act on it.Years ago our company and my family used ATT wireless.  Then my daughter in college hardly had service and a very nice ATT support rep said she would send a new SIM for her

Questions

 • Watching U-verse TV

70

0

0

0

fiber opics pricing

My local Office called & told me once fiber optics was available at my address i'd get a call. Noone has called. I went to my local ATT Store, not a Authorized Retailer. The Rep said flyers were sent out, if i had the flyer or promo code i could use it to get a promo price. I have not received a fly

Questions

 • AT&T Internet Plans

89

0

0

0

Bait & Switch Sales Tactics in Live Chat

Hey all, I have a question that I'm trying to gather information about. I recently added a line to my AT&T wireless and all was great, until we decided to also switch our internet to AT&T. The chat rep I spoke to about setting up Uverse internet quoted me a really low price ($30/month), which I agre

Questions

 • Wireless Billing

183

1

0

0

Loyalty Department Pricing Not reflecting in bill

I was going to cancel service and the loyalty department promised me a specific price for Fiber Internet. This was two months ago, every month I have to call spending at least 1 hour on the phone to get a price adjustment for the promised price.  How do I get ATT to fix this so my bill is consistent

Questions

 • AT&T Fiber Account

339

1

0

0

Internet In Rural Area ** Help **

Good Evening,       A little backstory to this issue-- I live with my grandfather, take care of him, all while attending college and working full-time. I access the internet a lot, because who doesn't now-a-days? My grandfather loves the firestick, and watching older movies online when he wants to,

Questions

 • AT&T Internet Plans

144

1

0

0

PRICE SHEET FOR AT & T SERVICES

Where can I find online or on A T  & T's website - the price sheet  (ala cart) for their services?  Not the link, not the promotions, but what is monthly charges for internet, services, fees, equipment.  Again, not a link, not bundles, but their price sheet.  Sometimes they mail yearly with bills. I

Questions

 • AT&T Internet Plans

927

1

0

0

AT&T Will not honor quoted (in writing) price from Corporate Store Rep

When the iPhone 6 came out, I went to my local AT&T Corporate Store to discuss pricing options for a new plan, after doing some research online. The employee there was very helpful, but was misinformed about how the discounts worked, and advised me that I would save $25 per line even if I didn't hav

Questions

 • Wireless Billing

815

1

0

0

Uverse price discrepancy

Why is it that after 7+ years of being a Uverse customer the customer service and billing no longer works with providing loyal customers with better deals?  Currently to get the package I have of Uverse and internet as a new customer in my same home it would cost me $100.  Currently my bill is ~$160

Questions

 • U-verse TV Account

727

8

0

0

Quoted Price at Sign-up Higher Than Billed Price

We recently signed up for Fiber Internet and Home Phone services over the phone. We were quoted a price which included a promotional discount and were told the Internet installation fee would be waived but would have to pay for phone installation. The price was quoted back to us numerous times by cu

Questions

 • AT&T Fiber Account

292

1

0

0

AT&T Legacy DSL Price and Customer Service Review

Here is an honest review of a couple of experiences I have had with AT&T over the phone regarding some questioning I have done about their legacy DSL Internet service.As you may know, traditional DSL is not the fastest internet around but it may suffice for those of you who only want internet for ve

Questions

 • AT&T Internet Plans

232

1

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.