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AT&T Will not honor quoted (in writing) price from Corporate Store Rep

When the iPhone 6 came out, I went to my local AT&T Corporate Store to discuss pricing options for a new plan, after doing some research online. The employee there was very helpful, but was misinformed about how the discounts worked, and advised me that I would save $25 per line even if I didn't hav

Questions

 • Wireless Billing

807

1

0

0

PRICE SHEET FOR AT & T SERVICES

Where can I find online or on A T  & T's website - the price sheet  (ala cart) for their services?  Not the link, not the promotions, but what is monthly charges for internet, services, fees, equipment.  Again, not a link, not bundles, but their price sheet.  Sometimes they mail yearly with bills. I

Questions

 • AT&T Internet Plans

924

1

0

0

AT&T Legacy DSL Price and Customer Service Review

Here is an honest review of a couple of experiences I have had with AT&T over the phone regarding some questioning I have done about their legacy DSL Internet service.As you may know, traditional DSL is not the fastest internet around but it may suffice for those of you who only want internet for ve

Questions

 • AT&T Internet Plans

231

1

0

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fiber opics pricing

My local Office called & told me once fiber optics was available at my address i'd get a call. Noone has called. I went to my local ATT Store, not a Authorized Retailer. The Rep said flyers were sent out, if i had the flyer or promo code i could use it to get a promo price. I have not received a fly

Questions

 • AT&T Internet Plans

86

0

0

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Loyalty Department Pricing Not reflecting in bill

I was going to cancel service and the loyalty department promised me a specific price for Fiber Internet. This was two months ago, every month I have to call spending at least 1 hour on the phone to get a price adjustment for the promised price.  How do I get ATT to fix this so my bill is consistent

Questions

 • AT&T Fiber Account

335

1

0

0

I'm on the old U400 plan and spending 185. Any good options for me?

Background:  I've been on U-Verse since May of 2008.  Back then, the package I signed up for was called U-400.  Looking through things, there isn't a package specifically called that anymore.  I assume it was phased out for the U450 package.  I forget when, but we also upgraded to the Max internet p

Questions

 • U-verse TV Account

304

1

0

0

Internet Promotion of $40 per month but being charged $50

I have a complaint for ATT.  On May 6, 2019 I contacted ATT to find a lower promotional offer for my internet services.  While I was chatting with an ATT agent, I was offered $40 a month for the next year.  A good deal, right? Well, today I get a bill and I am being charged $50 per month for the nex

Questions

 • AT&T Fiber Account

270

1

0

0

Retention Pricing

I have a hard time understanding the price increases from AT&T. I understood the first year why I could not keep my pricing the same as I was a "NEW" customer to AT&T. Now here I am a year later and I am having to renegotiate this pricing arrangement and again I am being taken advantage of. As a rep

Questions

 • U-verse TV Account

1.4K

12

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Closed

Mobile Share Value Plans W/Rollover Data - Information and FAQ

AT&T Mobile Share Value Plans offer a new way to share data on up to 10 devices with no annual service contract while enjoying the nation's most reliable 4G LTE network.   No annual service contract option Unlimited Talk & Text for phones Shared data on up to 10 devices Data options are: 300MB, 2

Questions

 • Wireless Billing

81.5K

1

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The Gift of Customer Feedback - August 2018

A UVerse customer for many years, I wanted to take the time to provide feedback to ATT, hoping they may want it - and act on it.Years ago our company and my family used ATT wireless.  Then my daughter in college hardly had service and a very nice ATT support rep said she would send a new SIM for her

Questions

 • Watching U-verse TV

70

0

0

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Inconsistent price quotes (3) on additional wiring

Good Morning,I've got some questions I'm attempting to get an authentic, universal answer to in regards to a new fiber installation.First off let me apologize if this comes off as rude or upsetting. That isn't my intention. I'm just hoping to get a legit and consistent answer. Second, if the termino

Questions

 • AT&T Fiber Installation

304

1

0

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Bait & Switch Sales Tactics in Live Chat

Hey all, I have a question that I'm trying to gather information about. I recently added a line to my AT&T wireless and all was great, until we decided to also switch our internet to AT&T. The chat rep I spoke to about setting up Uverse internet quoted me a really low price ($30/month), which I agre

Questions

 • Wireless Billing

181

1

0

0

What are the products and pricing for dsl internet?

Could anyone provide the updated list of all products for dsl (eg. Internet 3, internet 6 etc) and its pricing?

Questions

 • AT&T Internet Plans

204

2

0

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Quoted Price at Sign-up Higher Than Billed Price

We recently signed up for Fiber Internet and Home Phone services over the phone. We were quoted a price which included a promotional discount and were told the Internet installation fee would be waived but would have to pay for phone installation. The price was quoted back to us numerous times by cu

Questions

 • AT&T Fiber Account

286

1

0

0

Why does my bill keep going up? I was promised a fixed price that I have never paid.

I signed up several months ago with the promise of a fixed low price....after the initial set-up fee which proved to be outrageous by the way. Customer service seemed completely unaware of the original price agreement which I then re-negotiated to a similar but higher rate. That rate has now gone up

Questions

 • U-verse TV Account

14.4K

12

0

0

Internet In Rural Area ** Help **

Good Evening,       A little backstory to this issue-- I live with my grandfather, take care of him, all while attending college and working full-time. I access the internet a lot, because who doesn't now-a-days? My grandfather loves the firestick, and watching older movies online when he wants to,

Questions

 • AT&T Internet Plans

142

1

0

0

Uverse price discrepancy

Why is it that after 7+ years of being a Uverse customer the customer service and billing no longer works with providing loyal customers with better deals?  Currently to get the package I have of Uverse and internet as a new customer in my same home it would cost me $100.  Currently my bill is ~$160

Questions

 • U-verse TV Account

727

8

0

0

Accepted Solution

Official Solution

2 Year Contract?

I went into at&t the other day to go get an iphone 6 64 gb with a 2 year contract for $200 (not including tax).  When i was talking to the employee, he told me that the contract has changed and that i would need to pay the $200 for the contract and the fee to totally pay it off totaling at about $75

Questions

 • Wireless Billing

567

3

0

0

Accepted Solution

Official Solution

Phone upgrade options

how is it possible for ATT to charge $30 a month just to get a new phone? What happened to being able to purchase on eoutright for $100-$200 when you were available for an upgrade? Thats ridiculous and I will be switching companies. Absolutely outrageous.

Questions

 • Wireless Account

2.4K

13

0

0

Accepted Solution

Official Solution

Bundle Deals for Existing Customers

I have a question regarding bundling when it comes to new and old customers. So I was curious as many are to look for ways to lower our bill while also improving our service. We currently have internet 18 when more than one plan was offered in our area, now there is only internet 50 being offered. W

Questions

 • AT&T Internet Plans

24.7K

3

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