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No one at AT&T knows what is going on?! Horrific Communication!

I am one of the unlucky ones with my new phone stuck in "Preparing to ship" status.  I like most of you have called and had chats all day with each AT&T rep telling me something different here are a few of the explanations:  1)  It's still going to be there, just wait.2)  Phones will ship out today

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