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How to get Account Number for Prepaid ?

As per the help, I'm supposed to call 611. But no menu item to get Account Number nor account information. Also no easy way to talk to a representative.

Questions

 • Wireless Account

391

2

0

Can't get my previous home number ported over to AT&T from Wow.

We signed up for new service with AT&T when we moved 8 miles from our previous address to a new home in a new neighborhood that did not have cable service from Wow. When I requested the service I asked to have my phone number ported over to the new house. I was told that was not an issue. Now 3 week

Questions

 • AT&T Phone Account

407

1

0

0

Can't activate my new device

Trying to activate my phone (new service and device from at&t, ported # over from verizon) and although my 2 other lines worked, mine did not. I was able to transfer data, so am ready to go, but no luck. VERY FRUSTRATED. Not sure if I need a sim card that was not included in my order, or not. Seems

Questions

 • Samsung

180

3

0

0

Closed

They canceled my order and now they say I can't port my numbers.

I completed a purchase online Monday (9/30) that included a $300 visa gift card for switching to AT&T (I'm coming from Verizon). My order was canceled (10/1) without warning or an attempt to fix the identity issue you were having. So, now that's canceled and I'm missing out on the $300 visa deal. Bu

Questions

 • Wireless Account

1.5K

2

0

Horrific service when attempting to port a number from Verizon to my ATT account/May switch to Veriz

My spouse was laid off and his org was good enough to give him the cell number he has used for a decade. All he had to do was port the number to ATT. They gave us the account number, phone number and even called ahead to ensure Verizon released the number. One would think this was an easy task as we

Questions

 • Wireless Account

513

1

0

0

Start service with AT&T and port over from Verizon later on?

Was wondering if it is possible to port a number over after initially starting the service. In other words, if I keep my Verizon line active for a bit but later on decide I only need one phone and want to go with AT&T, is it possible to port my Verizon number over the new line # I got when starting

Questions

 • Wireless Account

103

3

0

0

Trying to restablish service since November 2nd but number has not been ported from Magic Jack.

In December 2015, we left ATT after nearly 20 years of service to try the cheaper alternative Magic Jack. We had our long time phone number ported over to Magic Jack. Unfortunately, our internet line is too intermittant for reliable service, so we called on November 2, 2016 to reestablish service wi

Questions

 • AT&T Phone Account

860

3

0

0

Number not elible to transfer

Good evening, I am trying to transfer my phone number to Google Fi. I have called AT&T and Google Fi. I paid off my line in full and I do not owe anything on the line, but when I try to transfer it says that my number is not eligible to transfer. What should I do?

Questions

 • Wireless Account

604

5

0

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