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Noone Showed Up

I setup an appointment time between 12 and 3 for Internet installation which I paid 90 some-odd dollars for and not only did I not receive any kind of call warning me of delay or scheduling issues, but after they didn't show up at all, a half hour after the end of the window they were supposed to do

Questions

132

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unlock phone phone number and IMEI don't match

I meet 100% of the eligibility requirements to unlock my phone, but when I try to use the unlock pathway in either Firefox or Chrome it terminates with a "Looks like your IMEI and phone number don't match. Check your info and try again." I checked my IMEI 5 times so I should not be getting that mess

Questions

173

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The worst customer Service Ever.

I have been with AT&T for years and have always gone to my local stores if I had issues. They have always provided me with excellent service. Well this weekend I got to call the customer service center three times without any resolution! The worst part is each time, I probably spoke to a live person

Questions

490

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Impossibly slow internet speeds in metro ATL

I live in Fayette county, one of the most affluent counties in Georgia. My AT&T internet speed is an agonizing 2.8mps at best but usually is below 2mps. Most time I can't even stream a simple song less than video or a movie. It's 2018 for crying out loud. 2 miles away they have fiber connections whi

Questions

94

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AT&T Unified My Wireless Account To Someone Else's Services Without My Authorization.

I have been a Wireless customer with AT&T since 2007. Up until last week, I had not experienced any inconveniences accessing my account, adding lines, and much less upgrading up until last Friday, 11/9/18. I was looking to utilize AT&T's BOGO offer, to gift my son an Apple iPhone XR for his birthday

Questions

208

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D2D convinced us to switch to AT&T by promising excellent service AND reducing our current costs.

We made an appointment to change to DirecTV and when the service man arrived to install, along came an in-home AT&T salesman who promised my husband and I that he could provide excellent wireless and internet service with new phones (the iPhones were BOGO and the Samsung was $90) and save us over $1

Questions

142

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Service outage West Lake Worth / Lantana / Boynton Beach, FL?

Past 36 hours wireless service has completely degraded.  Signal keeps showing no network services and / or at least one bar.  Calls are failling at a high rate.  Confirmed with other people in my area.  This has been ongoing since yesterday early AM.

Questions

1K

3

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AT&T Non-returned device charge

Phone in question is on an Unlimited plus post-paid plan with 5 lines.After an AT&T NEXT every year upgrade, I made a mistake shipping my old phone back to AT&T and the device ended up arriving two days past the "return by date"Prior to the "return by date" I called AT&T CS on the day I was re-shipp

Questions

738

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