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poor customer service

I've been a long-standing customer of AT&T, but couldn't be more frustrated with the poor service I've received lately. My son's iPhone was stolen while traveling internationally. We reported it to AT&T promptly, and service was discontinued. Then, for the next 4 months, we were charged over $2000 f

Questions

 • Wireless Billing

441

3

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Fraud on AT&T not frowned upon after all it may be stolen money they are customers CSR Said

I will get to my issue for calling in after but to start when I called in I was calling to report a fraudulent charge but your rep was something I have truly never seen before. First OffName redactedPhone number I called in fromredacted Ok, had that feeling you get when you know you are about to hit

Questions

 • Wireless Billing

1K

8

0

Poor Cellular and AT&T Wifi Calling

I have "Wi-Fi Calling" enabled on my iphone 6s, as i do not get reliable cellular signal in my house.  I work from home so really rely on it. At some times, the status line says "AT&T Wi-Fi"  with the full-strength WiFi indicator icon, as we'd expect.  Life is good. However, at other times, it just

Questions

 • Apple

985

2

0

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Exiting Service

What is the process for leaving this service?  I've only had this one problem with the service, Current error: error, no message was sent to AT&T.  Now reading other comments I'm worried about good service.  Is this thing working at night?  Does it work at all?  Is the system monitored?  How often i

Questions

 • Device Troubleshooting

151

0

0

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Cust Serv is like talking to Cardboard reps...

So a couple months ago I got laid off. I was and still am having trouble making ends meet & unemployment just got cut off.  I was doing what I could freelance I.T. work and made incremental payments.  The reason I got behind in the first place was due to NV unempl. office's shenanigan

Questions

 • Wireless Billing

582

1

0

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1.43 Mbps download speed and 0.17 Mbps upload speed

So I’ve ran multiple test on my internet speed... There’s a chance dial up internet might be faster. Does AT&T offer upgraded routers to try and improve connection? They told me I don’t have fiber optics in the area and this is the fastest internet package I could get. I’ll probably have to cancel w

Questions

 • AT&T Internet Equipment

193

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Closed

Worst Customer Service I Have Ever Experienced and AT&T Couldn't Care Less

AT&T has lost three phone customers, and this is why. I upgraded my mother’s phone & had it mailed it to her directly (we live 8 hours apart from each other).  She’s older and doesn’t know her way around technology so I told her “just go to the store, they will help you there.” She is an authorized

Questions

 • Wireless Account

967

9

0

Very poor video streaming performance

Lately I've been experiencing very poor performance when trying to watch videos on youtube, twitch, and netflix. In some cases a video will hang for several minutes before it loads, sometimes even when I'm only on 480p quality. I pay 80 dollars a month for a 24 mbps service, but I'm clearly not gett

Questions

 • AT&T Internet Features

4.7K

32

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What A WASTE!

I had a similar issue to some other people in this forum. I went into the AT&T store to upgrade my husband's phone got talked into a new tablet as well and upgrading out plan. While we were there the manager asked if we were aware of the new digital life. Showed us the monitoring on his phone and to

Questions

 • Other

636

1

0

0

Very weak cell signal despite being in metropolitan area

I live in Reston, VA.  (Northern VA, ~25 miles from Washington, DC).  You would think we would have solid AT&T signal strength here.  In my first floor home office I frequently only have one dot strength (Apple iPone5) and miss many calls.   Since I work 90% from a home office, I need to have cell s

Questions

 • Network Coverage

493

2

0

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Poor cell signal

I have had AT&T for more than 10+ years with no issues. Lately (within the past year); the cell signal is from 1 bar to none at all. No phone calls and text messages received or sent. I have reported this with the Mark the Spot app but will need resolution quickly. We rely on the mobile phones for a

Questions

 • Network Coverage

102

2

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