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DVR - questionable policy

Why is it that, when troubleshooting a problem, if they put in a new DVR to see if the current box is the root of the problem, the technicians cannot put back the original box if it proves that that was not the problem?    I just had that happen.   The box was NOT the problem and yet all of my recor

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 • U-verse TV Equipment

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Wish to file a complaint

Yesterday my dsl internet was out and we called att on our landline and they said there was an outage in our area and it should be resolved by 4:30 PM.    After 4:30 the internet was not back up so I used the internet on my phone to try and log into the account to see what was going on.   I forgot t

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 • AT&T Internet Account

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1

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