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huge packet loss, and no help from phone reps

I am experiencing large packet loss when trying to play an online game League of Legends. The lag will spike from 81ms to over 3000ms randomly.  I have spoken to phone reps for over 10 hours now to no avail....One phone rep did a traceroute using the ATT modem, but this did not reveal anything (i do

Questions

 • AT&T Internet Features

181

3

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Poor customer service

Hello,I would like to have my phone order moved to the November 3 ship date. I had previously ordered an iPhone 8 and returned it unopened to wait for the x. In the interim before it was refunded my plan was charged the first installment agreement amount. So, I called and was assured it would be ref

Questions

 • Wireless Account

233

7

0

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Poor service, lack of accountability for customer service

I've been having problems with my AT&T home internet.  Both wired and wireless.   My speeds are inconsistent at best and jump from 16+mbps down to less than 400kbps.  I cannot watch any streaming video without it being interrupted to buffer, in the best case scenario.  Watching movies is painful as

Questions

 • AT&T Internet Account

207

1

0

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DSL rate increases multiple times with no improvement or justification, push to U-Verse?

I just came upon a rate increase notification that will be in effect on the next billing cycle.No real explanation as to why it is going up other than bragging about how good a value it is and how reliable ATT is. 4 months ago we had a rate increase with no real explanation as to why it is going up

Questions

 • AT&T Internet Account

301

3

0

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How Do I Get AT&T To ACTUALLY Install My Internet?

I have been without internet for a month now. Prior to that, I had AT&T Internet 18 service for several years without problem. In order to be able to work from home, I wanted to upgrade to the Internet 25 which would give me the 5Mb upload speed that I needed. I scheduled an appointment to upgrade.

Questions

 • AT&T Internet Installation

260

3

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