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HORRIBLE SERVICE

It is hard to know where to start.  First of all I suppose I could start by stating that AT&T employees are clearly trained to follow policy no listen to customer needs.  Not only that but they, like comcast have no accountability.  I recently have had MAJOR issues with my service, even to the point

Questions

 • Network Coverage

521

2

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Incorrect Permit, Extremely Poor & Unhelpful Service, Unprofessional Technicians

So, where do I start? Let me start with stating that the safety of my family is paramount, with my property coming in second. I am extremely disastified with AT&T's service! I was told by many people not to use them, but I did so because the previous owner of the house already had an account and the

Questions

 • Other

1.2K

16

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The most bewildering and negative customer service experience I have ever had. {long story}

Okay, I'll try to keep this short, but I want to tell the full story with all of the details to make this this clear, and I am expecting that someone from AT&T (preferably a department head / senior manager) will be informed of this message. We've been customers with AT&T for a long time. Multiple c

Questions

 • U-verse TV Account

660

8

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Tech Capital of the world with no cell phone service

I switched to AT&T cell phone service about three years ago, because having been with T-Mobile for 4 or 5 months, I got tired of having service 30% of the time. AT&T was pretty decent for the first year or so, but over the last 18 months, I feel as though I have no service more than I have any servi

Questions

 • Network Coverage

145

4

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At&t's shipping company lost my return phone

I returned two phones, my original and my DOA 1st replacement device on the 20th of June 20, 2018.  Both phones were shipped separately using the return shipping labels provided.  I started receiving phones calls about my returns shortly after the ten day mark on the first return.  I provided the tr

Questions

 • Wireless Account

119

0

0

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AT&T and FedEx nightmare!! - - HELP PLEASE

Can someone please help me?  I ordered an iPhone 6 over the phone and upgraded my service. (hindsight - BIG mistake on both)  Long story short, FedEx has a record of the package entering there center and nothing more.  They have communicated to AT&T that the phone has been lost and the matter handed

Questions

 • Wireless Account

350

2

0

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Fix for Direct TV now causing my wireless service to degrade and drop -

Direct TV was continuing to drop its internet connection. The service tech added a splitter on my incoming internet line - now Direct TV works great - but even with 3 smart extenders - I now have no wifi in areas that had wifi before this.  i have tried the "rescan" on my router per AT&T's trouble s

Questions

 • AT&T Internet Equipment

94

1

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Customer Email

I am looking for an email address where I can voice concern for poor service. As a 20 year ATT customer i would like my story to be told instead of everyone just saying they can't help me.

Questions

 • Wireless Account

113

3

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AT&T Blocking unlocking of iphone 6 plus... even though it's not in contract, paid for.

The unlock link says "Looks like the IMEI number you entered doesn’t match an AT&T device." even tho I know it is one. iPhone 6 Plus... fully paid off. Not under contract. Called and spoke to a very nice rep, who put in a ticket for me...  "Thank you for contacting AT&T Customer Care about unlocking

Questions

 • Apple

271

2

0

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Deception & Hidden Fees -- anyone else?

I recently joined ATT's internet plan and let's just say the first month has been a rocky start. Please read the following two scenarios and let me know if you have had a similar experience. Thanks for sharing. Incident #1 - The sales team: As any informed customer I started my search for a new ISP

Questions

 • AT&T Internet Installation

240

0

0

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Formal Complaint - AT&T Digital Life

How do I submit a formal complaint to AT&T Digital Life.  I have had my system for less than 3 days and I am extremely close to canceling the services.   The installer who came to my home did not know anything about the light switch dimmers.  He basically opened up a box and told me to select what I

Questions

 • Other

2.3K

3

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Internet Speed Problem

I'm starting this post for a friend because there Internet is so bad lately that it just sad, apparently it has been like this through Spectrum and now has continued through ATT. Whats worse is nether companies tried to do anything about it, they just come and reset everything and say that's all we

Questions

 • AT&T Internet Plans

184

2

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Switcher Rebate Problems!

I signed up with ATT last July of 2016. Submitted my switcher rebate in Aug.  Was denied for not having the right "final" sprint bill.  RE-Applied giving them the correct "final" sprint bill  in DECEMBER of 2016.  Just got confirmation yesterday March 16th, 2017 that I was denied again.  Called ATT

Questions

 • Wireless Billing

367

9

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Extremely Poor Cell Service in San Clemente 92672

Hi, the cell coverage in parts of San Clemente (in and around a 1 mile radius of Avenida Ramona Street) is extremely poor. Coverage goes from 5 bars to none as soon as you get closer to Avenida Ramona. Making/receiving calls or connecting to data is completely compromised. Neighbors with ATT are als

Questions

 • Network Coverage

194

1

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ATT knew the Internet bill is wrong, but ATT can't fix it!!!

Recently, I bought ATT fiber Internet service online from ATT website directly. When I login the website, I saw the bill is wrong, discount is miss. I talked with ATT online agents two times, they told me they can find the missed-discount, but ATT still need time to fix it. I feel very disappointmen

Questions

 • AT&T Fiber Account

455

3

0

Samsung Galaxy S4 Locks up frequently Time to leave ATT?

I have been a long time ATT customer but am now wondering why.  6 months ago my Galaxy S3 started locking up after having it long term and a new upgrade was applied. I could be in any app and when the screen went to black it would not open back up without many attempts so I went to the ATT store and

Questions

 • Samsung

973

5

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Constant wifi scanning

Samsung S7 8.0G930AUCU4CRE4After Oreo update phone constantly scans for wifi while connected to wifi. It drains my battery. I have tried everything. All settings are off cleared cache factory reset. Help!! Also poor service, 1 or 2 bars max. and drops calls constantly.

Questions

 • Samsung

326

0

0

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Poor customer service AT&T Wireless. Why can't you fix my simple problem?

Became an AT&T Wireless customer 4 days ago and am ready to give my three phones back and return to Verizon and apparently that is OK with AT&T! - Nov 19 switched to AT&T at Newport News VA AT&T Store and got three phones. Two were BOGO. Went to this store because other local store only had one empl

Questions

 • Wireless Account

148

1

0

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Why does it take so long to change a phone number?

After 26 years with AT&T, I was getting so many junk calls on my landline (which AT&T calls a Wired Uverse line) that I asked to have it changed - over a month ago. First they gave me a number that did not work. After several hours on the phone with reps, they told me it was working. It wasn't. Afte

Questions

 • AT&T Phone Account

484

0

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Lack of Accountability and Poor Service

I have been a loyal customer for years.  I first got a mobile device in 1997 when I graduated from college.  I have been with AT&T ever since.  When I got married, I converted my wife to AT&T.  When my parents wanted mobile devices, I signed them up with AT&T.  We would use AT&T for our home WIFI an

Questions

 • Wireless Billing

147

2

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