Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (61)

Relevance
Selected Relevance
HORRIBLE SERVICE

It is hard to know where to start.  First of all I suppose I could start by stating that AT&T employees are clearly trained to follow policy no listen to customer needs.  Not only that but they, like comcast have no accountability.  I recently have had MAJOR issues with my service, even to the point

Questions

530

2

0

0

VERY POOR CUSTOMER SERVICE - SHAME ON YOU ATT

Update: Continue to be shocked and amazed.  4 hours ago I have contacted the Media Support on Facebook. A guy said he is very sorry and he is looking into the problem. I am still waiting for an ETA when he will complete looking into the issue... UNREAL! Verizon here I come!   SHAME ON YOU ATT!! I wa

Questions

973

22

0

Fix for Direct TV now causing my wireless service to degrade and drop -

Direct TV was continuing to drop its internet connection. The service tech added a splitter on my incoming internet line - now Direct TV works great - but even with 3 smart extenders - I now have no wifi in areas that had wifi before this.  i have tried the "rescan" on my router per AT&T's trouble s

Questions

98

1

0

0

Extremely Poor Cell Service in San Clemente 92672

Hi, the cell coverage in parts of San Clemente (in and around a 1 mile radius of Avenida Ramona Street) is extremely poor. Coverage goes from 5 bars to none as soon as you get closer to Avenida Ramona. Making/receiving calls or connecting to data is completely compromised. Neighbors with ATT are als

Questions

218

1

0

0

AT&T and FedEx nightmare!! - - HELP PLEASE

Can someone please help me?  I ordered an iPhone 6 over the phone and upgraded my service. (hindsight - BIG mistake on both)  Long story short, FedEx has a record of the package entering there center and nothing more.  They have communicated to AT&T that the phone has been lost and the matter handed

Questions

359

2

0

0

Internet Speed Problem

I'm starting this post for a friend because there Internet is so bad lately that it just sad, apparently it has been like this through Spectrum and now has continued through ATT. Whats worse is nether companies tried to do anything about it, they just come and reset everything and say that's all we

Questions

188

2

0

0

ATT knew the Internet bill is wrong, but ATT can't fix it!!!

Recently, I bought ATT fiber Internet service online from ATT website directly. When I login the website, I saw the bill is wrong, discount is miss. I talked with ATT online agents two times, they told me they can find the missed-discount, but ATT still need time to fix it. I feel very disappointmen

Questions

466

3

0

Deception & Hidden Fees -- anyone else?

I recently joined ATT's internet plan and let's just say the first month has been a rocky start. Please read the following two scenarios and let me know if you have had a similar experience. Thanks for sharing. Incident #1 - The sales team: As any informed customer I started my search for a new ISP

Questions

251

0

0

0

Switcher Rebate Problems!

I signed up with ATT last July of 2016. Submitted my switcher rebate in Aug.  Was denied for not having the right "final" sprint bill.  RE-Applied giving them the correct "final" sprint bill  in DECEMBER of 2016.  Just got confirmation yesterday March 16th, 2017 that I was denied again.  Called ATT

Questions

382

9

0

AT&T Blocking unlocking of iphone 6 plus... even though it's not in contract, paid for.

The unlock link says "Looks like the IMEI number you entered doesn’t match an AT&T device." even tho I know it is one. iPhone 6 Plus... fully paid off. Not under contract. Called and spoke to a very nice rep, who put in a ticket for me...  "Thank you for contacting AT&T Customer Care about unlocking

Questions

287

2

0

0

Customer Email

I am looking for an email address where I can voice concern for poor service. As a 20 year ATT customer i would like my story to be told instead of everyone just saying they can't help me.

Questions

121

3

0

0

Poor customer service

Hello,I would like to have my phone order moved to the November 3 ship date. I had previously ordered an iPhone 8 and returned it unopened to wait for the x. In the interim before it was refunded my plan was charged the first installment agreement amount. So, I called and was assured it would be ref

Questions

247

7

0

0

Lack of Accountability and Poor Service

I have been a loyal customer for years.  I first got a mobile device in 1997 when I graduated from college.  I have been with AT&T ever since.  When I got married, I converted my wife to AT&T.  When my parents wanted mobile devices, I signed them up with AT&T.  We would use AT&T for our home WIFI an

Questions

159

2

0

0

Poor service, lack of accountability for customer service

I've been having problems with my AT&T home internet.  Both wired and wireless.   My speeds are inconsistent at best and jump from 16+mbps down to less than 400kbps.  I cannot watch any streaming video without it being interrupted to buffer, in the best case scenario.  Watching movies is painful as

Questions

211

1

0

0

Poor customer service AT&T Wireless. Why can't you fix my simple problem?

Became an AT&T Wireless customer 4 days ago and am ready to give my three phones back and return to Verizon and apparently that is OK with AT&T! - Nov 19 switched to AT&T at Newport News VA AT&T Store and got three phones. Two were BOGO. Went to this store because other local store only had one empl

Questions

156

1

0

0

How Do I Get AT&T To ACTUALLY Install My Internet?

I have been without internet for a month now. Prior to that, I had AT&T Internet 18 service for several years without problem. In order to be able to work from home, I wanted to upgrade to the Internet 25 which would give me the 5Mb upload speed that I needed. I scheduled an appointment to upgrade.

Questions

267

3

0

0

Constant wifi scanning

Samsung S7 8.0G930AUCU4CRE4After Oreo update phone constantly scans for wifi while connected to wifi. It drains my battery. I have tried everything. All settings are off cleared cache factory reset. Help!! Also poor service, 1 or 2 bars max. and drops calls constantly.

Questions

332

0

0

0

DSL rate increases multiple times with no improvement or justification, push to U-Verse?

I just came upon a rate increase notification that will be in effect on the next billing cycle.No real explanation as to why it is going up other than bragging about how good a value it is and how reliable ATT is. 4 months ago we had a rate increase with no real explanation as to why it is going up

Questions

312

3

0

0

Samsung Galaxy S4 Locks up frequently Time to leave ATT?

I have been a long time ATT customer but am now wondering why.  6 months ago my Galaxy S3 started locking up after having it long term and a new upgrade was applied. I could be in any app and when the screen went to black it would not open back up without many attempts so I went to the ATT store and

Questions

1K

5

0

0

Why does it take so long to change a phone number?

After 26 years with AT&T, I was getting so many junk calls on my landline (which AT&T calls a Wired Uverse line) that I asked to have it changed - over a month ago. First they gave me a number that did not work. After several hours on the phone with reps, they told me it was working. It wasn't. Afte

Questions

723

0

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.