I have a bundled account, phone, internet and Directv.  Recently my phone line when dead on a Thursday.  ATT could not set appointment until Saturday between the hours of 10 and 12.  At 4 p.m. no repairman, no phone call and after my husband yelled at many supervisors in India we were scheduled for

I was sold a Digital Life system and the installer came today.  He refused to test my wi-fi or anything and started drilling in my brick, wooden doors, walls etc.  At the end of it,  it would not work because the wifi strength was not strong enough.  He then left. I have been on the phone with AT&T

I want to file a grievance against the store manage of the AT&T Surprise Retail Store, Store No. SA05, in Surprise, AZ (first name of manager Eddie).  How can I do this and get the money back that I am entitled to for a charge for service that was not required for the phone we purchased for my mothe

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Hey, I want you guys to see the faces of your disrespectful staff. I stopped by the location at 9280 Chamberlayne Rd #200, Mechanicsville, VA to see if I could pick up a wireless charger. I am new to Mechanicsville, so I didn't know the hours, but when I got to the location the lights were and there

I ordered new wireless and DIRECTV and placed my service order online with the assistance of Rodrigo. During this process I confirmed the order of DIRECTV service for televisions with the Xtra package for a two year term. Pricing was confirmed at 77.25 for that same term. I was then stepped through

We have a second home in a resort area where we spend our summers. The cellular service is TERRIBLE!  It’s not always been this bad. We have used AT&T for many years and it’s been the last two summers that it’s gotten really bad. My belief is that AT&T has outgrown their network in this area and tha

My service keeps getting worse and worse as the price goes up. I was charged for 18 speed for 6 months to a year and could only have 12. Customer service said they would credit the extra amount to my bill but they never did. Also when I did upgrade my plan they said I had a service call and charged

Recently fiber optics were installed in our neighborhood. They have been done working for a few weeks (although they did not complete restoring our yards). Only about one quarter of the homes affected had any repair to their yards and many of those repairs have now settled 6-8" with grass growing in

I have been with ATT a long time and have always paid my bills on time.  I got divorced and  after shelling out a lot of money to mean lawyers I was having trouble making that months payment.I  called and made a payment arrangement for May 15, but on April 15 my account was suspended for a week even

Att&t. Tech pulls up. My service goes down spends 4 hours telling me it should come back up. He made all the connections at the main box. Hes not sure why my service is still down. Everything worked great before he showed up to upgrade my service.  No I have no service. Tells me must me a outage. Fu

I purchased my LG G5 12/15/16 when there was a promotion for the $300 visa gift card.  I still haven't received my gift card.  ATT customer service can't find the promotion.  Where is my gift card ATT???  I've spoken with 9 people and can't seem to get this problem resolved.  I'm being passed from p

It is hard to know where to start.  First of all I suppose I could start by stating that AT&T employees are clearly trained to follow policy no listen to customer needs.  Not only that but they, like comcast have no accountability.  I recently have had MAJOR issues with my service, even to the point

I bought a new phone.  Pro-tech hit a wall transferring my data.  After several days of not getting a response from them I went back to the store where I was told they can't do contact/image transfers.  They offered no other way of getting help with the problem - brushed it off saying "AT&T hasn't b

Decided to get AT&T internet dsl service. It has been the worst experience I have ever encountered.First they were supposed to send me the modem within two days but because their inept foreign customer service agent didn't put my apt number so UPS did not deliver it. I had to call them to add my apt

I switched to AT&T cell phone service about three years ago, because having been with T-Mobile for 4 or 5 months, I got tired of having service 30% of the time. AT&T was pretty decent for the first year or so, but over the last 18 months, I feel as though I have no service more than I have any servi

We have always had great AT&T signal and data speeds at my home address.  This suddenly changed to pathetic and sometimes nonexistent a few days ago on all devices in my home, neighbors, and others in the area.  I have contacted AT&T 3 times in the past week and a half, had three different trouble t

Okay, I'll try to keep this short, but I want to tell the full story with all of the details to make this this clear, and I am expecting that someone from AT&T (preferably a department head / senior manager) will be informed of this message. We've been customers with AT&T for a long time. Multiple c

I've been forced to use At&t Uverse for as long as I can remember and it is absolutely not worth the price offered. Unfortunately At&t is the only service around. My bandwidth of incredibly smaller than the offered package with 80mb, only getting around 5. The service seems to be offline or constant

I always get routed through this server hub, and it is a constant issue of having it drop 50-80% of packets sent through.What is AT&T doing to fix this issue?