Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (61)

Relevance
Selected Relevance
No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

370

3

0

0

Grievance Against AT&T Store Manager

I want to file a grievance against the store manage of the AT&T Surprise Retail Store, Store No. SA05, in Surprise, AZ (first name of manager Eddie).  How can I do this and get the money back that I am entitled to for a charge for service that was not required for the phone we purchased for my mothe

Questions

453

4

0

0

New service wireless and Directv pricing quote not honored.

I ordered new wireless and DIRECTV and placed my service order online with the assistance of Rodrigo. During this process I confirmed the order of DIRECTV service for televisions with the Xtra package for a two year term. Pricing was confirmed at 77.25 for that same term. I was then stepped through

Questions

406

9

0

0

Very poor service at summer residence

We have a second home in a resort area where we spend our summers. The cellular service is TERRIBLE!  It’s not always been this bad. We have used AT&T for many years and it’s been the last two summers that it’s gotten really bad. My belief is that AT&T has outgrown their network in this area and tha

Questions

167

2

0

0

Poor Uverse service

I am confused by what I heard tonight on my internet speed while talking with support.  I currently am paying for 45 MB connection.  I am currently getting 34 MB on my connection.  I was told that is "acceptable".  Really?!  If I pay $10.00 is that acceptable?  I was sold a 45 MB connection as a upg

Questions

665

6

0

0

8 Calls to ATT still no repair!!!

I have a bundled account, phone, internet and Directv.  Recently my phone line when dead on a Thursday.  ATT could not set appointment until Saturday between the hours of 10 and 12.  At 4 p.m. no repairman, no phone call and after my husband yelled at many supervisors in India we were scheduled for

Questions

220

1

0

0

Services cancelled in error (6 cell lines, uverse and internet all cancelled)!! ATT TERRIBLE

I have been with ATT a long time and have always paid my bills on time.  I got divorced and  after shelling out a lot of money to mean lawyers I was having trouble making that months payment.I  called and made a payment arrangement for May 15, but on April 15 my account was suspended for a week even

Questions

110

1

0

0

No trust

Att&t. Tech pulls up. My service goes down spends 4 hours telling me it should come back up. He made all the connections at the main box. Hes not sure why my service is still down. Everything worked great before he showed up to upgrade my service.  No I have no service. Tells me must me a outage. Fu

Questions

99

0

0

0

How do you get a real person from AT&T to help resolve a problem?

I bought a new phone.  Pro-tech hit a wall transferring my data.  After several days of not getting a response from them I went back to the store where I was told they can't do contact/image transfers.  They offered no other way of getting help with the problem - brushed it off saying "AT&T hasn't b

Questions

110

0

0

0

What should I do about this horrid service?

I've been forced to use At&t Uverse for as long as I can remember and it is absolutely not worth the price offered. Unfortunately At&t is the only service around. My bandwidth of incredibly smaller than the offered package with 80mb, only getting around 5. The service seems to be offline or constant

Questions

243

1

0

0

LG G5 $300 visa gift card promotion

I purchased my LG G5 12/15/16 when there was a promotion for the $300 visa gift card.  I still haven't received my gift card.  ATT customer service can't find the promotion.  Where is my gift card ATT???  I've spoken with 9 people and can't seem to get this problem resolved.  I'm being passed from p

Questions

213

3

0

0

Tech Capital of the world with no cell phone service

I switched to AT&T cell phone service about three years ago, because having been with T-Mobile for 4 or 5 months, I got tired of having service 30% of the time. AT&T was pretty decent for the first year or so, but over the last 18 months, I feel as though I have no service more than I have any servi

Questions

156

4

0

0

Signal and data speeds drastically dropped past 2 weeks

We have always had great AT&T signal and data speeds at my home address.  This suddenly changed to pathetic and sometimes nonexistent a few days ago on all devices in my home, neighbors, and others in the area.  I have contacted AT&T 3 times in the past week and a half, had three different trouble t

Questions

115

0

0

0

Pathetic customer services - install no show

Decided to get AT&T internet dsl service. It has been the worst experience I have ever encountered.First they were supposed to send me the modem within two days but because their inept foreign customer service agent didn't put my apt number so UPS did not deliver it. I had to call them to add my apt

Questions

139

1

0

0

VERY POOR CUSTOMER SERVICE - SHAME ON YOU ATT

Update: Continue to be shocked and amazed.  4 hours ago I have contacted the Media Support on Facebook. A guy said he is very sorry and he is looking into the problem. I am still waiting for an ETA when he will complete looking into the issue... UNREAL! Verizon here I come!   SHAME ON YOU ATT!! I wa

Questions

973

22

0

At&t's shipping company lost my return phone

I returned two phones, my original and my DOA 1st replacement device on the 20th of June 20, 2018.  Both phones were shipped separately using the return shipping labels provided.  I started receiving phones calls about my returns shortly after the ten day mark on the first return.  I provided the tr

Questions

134

0

0

0

The most bewildering and negative customer service experience I have ever had. {long story}

Okay, I'll try to keep this short, but I want to tell the full story with all of the details to make this this clear, and I am expecting that someone from AT&T (preferably a department head / senior manager) will be informed of this message. We've been customers with AT&T for a long time. Multiple c

Questions

678

8

0

0

Repeated Billing Issues not welcome in store

Over the last few months, I have spent more time in your Point Loma store and on the phone with representatives for your company than I would care to count. Up until 3 months ago I had never had issue with my billing or services provided, quite the contrary rather I bragged about my services and the

Questions

2.7K

5

0

0

Fiber optics installation

Recently fiber optics were installed in our neighborhood. They have been done working for a few weeks (although they did not complete restoring our yards). Only about one quarter of the homes affected had any repair to their yards and many of those repairs have now settled 6-8" with grass growing in

Questions

256

0

0

0

HORRIBLE SERVICE

It is hard to know where to start.  First of all I suppose I could start by stating that AT&T employees are clearly trained to follow policy no listen to customer needs.  Not only that but they, like comcast have no accountability.  I recently have had MAJOR issues with my service, even to the point

Questions

533

2

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.