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How to give feedback about a poorly handled account closure

I called in to cancel my autopay on the 11th of December from my home in London... I spent 10 minutes on hold (with international fees) only to speak to a gentleman who apparently told me he ended the account, but didn't. The Money was taken out of my account again on the 21st... I called in to spea

Questions

 • Account & Usage

391

10

0

0

Accepted Solution

Official Solution

Poor service at home - Samsung Note 4

I have been having issues with my service for the last several months. I have been submitting my issues for the last couple of weeks through the AT&T Marks the Spot App. I never get anything over 3 bars in my home and honestly is a rare occurance. About 95% of the time I'm flipping between 1 bar and

Questions

 • Samsung

517

1

0

0

Poor Service

Today we had the worst experience ever with AT&T Uverse. Wednesday July 2 a firetruck came down the street ripping the wires off of my neighbors house. Since she has Uverse Voice she had no phone. I explained this to the tech support people in I believe India and they said they could not get someone

Questions

 • U-verse TV Account

418

1

0

0

Where Is There Decent Customer Service

I have been a loyal customer of AT&T for nearly 10 years. In January 2017, I decided to bundle my cellular data with DirecTV and U-verse. Since that time I have made 16 phone calls, spoken with 12 different customer service representatives, spent 439 minutes, which equals 7.31 hours of unpaid work t

Questions

 • Wireless Billing

264

8

0

Poor service in my new home

I have been an AT&T customer for over 20 years. I was with two other companies back in the 90's that AT&T purchased so I have never been with anyone else.We have recently moved to North Carolina and I live in the Goldsboro area. AT&T service is fine as it is on my street. Once you get into the house

Questions

 • Wireless Account

1.8K

4

0

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Trying to be patient

I have 5 phones and signed up for DirecTV.  I just switched to the unlimited plan when I started getting a $15 overage everyday.  The customer service was terrible and could only stay on script and was more that eager to sign me up for more services while not taking care of my issue.  The old AT&T w

Questions

 • Wireless Billing

126

2

0

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Installation Service (Technician Missing the Appointment Issues)

I had no one show up for my installation today. I called an hour before the appointment to confirm a technician would show up because I know this never goes how you want it and the lady (Leah - they refuse to give last names) told me that I was good to go. Fast forward to 15 minutes after my 2-hour

Questions

 • U-verse TV Equipment

1.8K

4

0

No service 6 days

5 techs in 3 visits             hours on the phone getting transferred to wrong placesATT had to try hard to find such power trippen, lazy, clueless people to hire. They are all the same.

Questions

 • AT&T Phone Features

380

3

0

0

iphone 6 plus order-- credit card expired MESS

1. ATT will NOT update credit card info for iphone 6 plus orders (i ordered my iphone w  a credit card set to expire 6 weeks from purchase date). If the order tries to go through with an exp. CC it will automatically get cancelled. SO TO ENSURE THAT i would not lose my place in line after already wa

Questions

 • Apple

383

0

0

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want to talk with rep in the USA!!! who speaks GOOD ENGLISH

I am absolutely tired of speaking to at&t reps in a foreign country who won't even tell me what country they are from, and they refuse to transfer me to a rep in the USA who speaks without a heavy foreign accent. ANY TIME I CALL COX CABLE I GET A REP WHO IS IN THE USA AND SPEAKS GOOD ENGLISH.  The A

Questions

 • AT&T Internet Security

160

1

0

0

On going U Verse Service Issues

Issue with main box on Gessner in Houston. Impacts *** Longmont Drive in Houston 77063. Six call outs this month. Technicians say the box is a mess and needs to be replaced with fiber optics. If this is not resolved we will go to Arbitration for Theft. [Edited for privacy-This is a public forum. Ple

Questions

 • U-verse TV Equipment

367

2

0

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No Communication Between Companies After Merger

I have been a loyal customer of AT&T for nearly 10 years. In January 2017, I decided to bundle my cellular data with DirecTV and U-verse. Since that time I have made 16 phone calls, spoken with 12 different customer service representatives, spent 439 minutes, which equals 7.31 hours of unpaid work t

Questions

 • Billing & Payments

182

0

0

0

Why offer a service you can't provide?

There's about 90 four letter words screaming inside my head right now from my anger, but I'll refrain from using them in respects for the other users who may not appreciate such language.  Just keep in mind that's exactly how livid I am at wasting my money month after month after month on a service

Questions

 • Network Coverage

528

5

0

0

AT&T support problems

Monday night u-verse,internet, and phone died.   I ignored them for 24 hours assuming it was a network problem (like the last time), then I gave up and called.  We had no luck with the diagnosis by the live technician, so I made a service appointment.   It was for Thursday afternoon and I had to rea

Questions

 • U-verse TV Account

356

3

0

0

Why is at&t charging me shipping for shipping me a bad phone?

So I have a warranty claim and att send me a new phone.  works for about 2 weeks and craps out.At&T charged me shipping again for a phone they shipped that didnt work.  How is it my fault att ship me a bad phone?

Questions

 • Android

1K

12

0

0

Not Getting Full Speeds

Before I moved to my new home two years ago, my Fiber 1000 speeds were as expected - 950/950. Since moving, my speeds are sometimes as high as 800, but they're typically 600/300. Everything is hardwired with CAT6 cable and i7 computers with 16GB RAM. They're the same computers that easily achieved f

Questions

 • AT&T Fiber Installation

512

0

0

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ATT UVERSE GATEWAY -PLEASE READ

https://forums.att.com/t5/AT-T-Internet-Equipment/Airties-5268/m-p/5550419#M36095 This is also being discussed in this thread above and it needs more attention. The ATT gateways are being exploited and wirelessly hacked. I live in an apartment complex that HAS to use ATT and everyone is hacked wheth

Questions

 • AT&T Internet Equipment

248

0

0

0

No support from Sedgwick

I recently signed up for AT&T Uverse service. This required a new cable be installed from the street to my house. When the cable was buried my irrigation system was damaged rendering my system partially inoperable. I contacted AT&T about the issue and was sluffed off to Sedgwick.   This company has

Questions

 • U-verse TV Account

1.7K

16

0

8 Calls to ATT still no repair!!!

I have a bundled account, phone, internet and Directv.  Recently my phone line when dead on a Thursday.  ATT could not set appointment until Saturday between the hours of 10 and 12.  At 4 p.m. no repairman, no phone call and after my husband yelled at many supervisors in India we were scheduled for

Questions

 • AT&T Phone Equipment

203

1

0

0

Very poor service at summer residence

We have a second home in a resort area where we spend our summers. The cellular service is TERRIBLE!  It’s not always been this bad. We have used AT&T for many years and it’s been the last two summers that it’s gotten really bad. My belief is that AT&T has outgrown their network in this area and tha

Questions

 • Network Coverage

135

2

0

0

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