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iphone 6 plus order-- credit card expired MESS

1. ATT will NOT update credit card info for iphone 6 plus orders (i ordered my iphone w  a credit card set to expire 6 weeks from purchase date). If the order tries to go through with an exp. CC it will automatically get cancelled. SO TO ENSURE THAT i would not lose my place in line after already wa

Questions

 • Apple

378

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Internet Speed Problem

I'm starting this post for a friend because there Internet is so bad lately that it just sad, apparently it has been like this through Spectrum and now has continued through ATT. Whats worse is nether companies tried to do anything about it, they just come and reset everything and say that's all we

Questions

 • AT&T Internet Plans

169

2

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Lack of Accountability for Poor Service

I have been a loyal customer for years.  I first got a mobile device in 1997 when I graduated from college.  I have been with AT&T ever since.  When I got married, I converted my wife to AT&T.  When my parents wanted mobile devices, I signed them up with AT&T.  We would use AT&T for our home WIFI an

Questions

 • Wireless Account

261

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huge packet loss, and no help from phone reps

I am experiencing large packet loss when trying to play an online game League of Legends. The lag will spike from 81ms to over 3000ms randomly.  I have spoken to phone reps for over 10 hours now to no avail....One phone rep did a traceroute using the ATT modem, but this did not reveal anything (i do

Questions

 • AT&T Internet Features

157

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Uverse internet overcharged and bad service

My service keeps getting worse and worse as the price goes up. I was charged for 18 speed for 6 months to a year and could only have 12. Customer service said they would credit the extra amount to my bill but they never did. Also when I did upgrade my plan they said I had a service call and charged

Questions

 • AT&T Internet Plans

238

2

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ATT UVERSE GATEWAY -PLEASE READ

https://forums.att.com/t5/AT-T-Internet-Equipment/Airties-5268/m-p/5550419#M36095 This is also being discussed in this thread above and it needs more attention. The ATT gateways are being exploited and wirelessly hacked. I live in an apartment complex that HAS to use ATT and everyone is hacked wheth

Questions

 • AT&T Internet Equipment

223

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Poor service, lack of accountability for customer service

I've been having problems with my AT&T home internet.  Both wired and wireless.   My speeds are inconsistent at best and jump from 16+mbps down to less than 400kbps.  I cannot watch any streaming video without it being interrupted to buffer, in the best case scenario.  Watching movies is painful as

Questions

 • AT&T Internet Account

175

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Incorrect Permit, Extremely Poor & Unhelpful Service, Unprofessional Technicians

So, where do I start? Let me start with stating that the safety of my family is paramount, with my property coming in second. I am extremely disastified with AT&T's service! I was told by many people not to use them, but I did so because the previous owner of the house already had an account and the

Questions

 • Other

1.1K

16

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Poor Uverse service

I am confused by what I heard tonight on my internet speed while talking with support.  I currently am paying for 45 MB connection.  I am currently getting 34 MB on my connection.  I was told that is "acceptable".  Really?!  If I pay $10.00 is that acceptable?  I was sold a 45 MB connection as a upg

Questions

 • AT&T Internet Features

612

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Why does server 192.205.32.210 constantly drop between 50% and 80% of packets?

I always get routed through this server hub, and it is a constant issue of having it drop 50-80% of packets sent through.What is AT&T doing to fix this issue?  

Questions

 • AT&T Internet Equipment

334

14

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How Do I Get AT&T To ACTUALLY Install My Internet?

I have been without internet for a month now. Prior to that, I had AT&T Internet 18 service for several years without problem. In order to be able to work from home, I wanted to upgrade to the Internet 25 which would give me the 5Mb upload speed that I needed. I scheduled an appointment to upgrade.

Questions

 • AT&T Internet Installation

191

3

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No support from Sedgwick

I recently signed up for AT&T Uverse service. This required a new cable be installed from the street to my house. When the cable was buried my irrigation system was damaged rendering my system partially inoperable. I contacted AT&T about the issue and was sluffed off to Sedgwick.   This company has

Questions

 • U-verse TV Account

1.7K

16

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Formal Complaint - AT&T Digital Life

How do I submit a formal complaint to AT&T Digital Life.  I have had my system for less than 3 days and I am extremely close to canceling the services.   The installer who came to my home did not know anything about the light switch dimmers.  He basically opened up a box and told me to select what I

Questions

 • Other

2.2K

3

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Grievance Against AT&T Store Manager

I want to file a grievance against the store manage of the AT&T Surprise Retail Store, Store No. SA05, in Surprise, AZ (first name of manager Eddie).  How can I do this and get the money back that I am entitled to for a charge for service that was not required for the phone we purchased for my mothe

Questions

 • Device Features

393

4

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No Show for 3 days though promised priority. Senior mother needs landline. Manager screamed at her.

I have never in my life experienced such runaround, daily promised installation and no show 3 times now at #priority status. What happened to this company. My mother ordered a landline and was promised installation on Wednesday. No one showed. Thursday we called at 8:44am and were promised priority

Questions

 • AT&T Phone Installation

315

3

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Why is at&t charging me shipping for shipping me a bad phone?

So I have a warranty claim and att send me a new phone.  works for about 2 weeks and craps out.At&T charged me shipping again for a phone they shipped that didnt work.  How is it my fault att ship me a bad phone?

Questions

 • Android

988

12

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Poor Service

Today we had the worst experience ever with AT&T Uverse. Wednesday July 2 a firetruck came down the street ripping the wires off of my neighbors house. Since she has Uverse Voice she had no phone. I explained this to the tech support people in I believe India and they said they could not get someone

Questions

 • U-verse TV Account

414

1

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Trying to be patient

I have 5 phones and signed up for DirecTV.  I just switched to the unlimited plan when I started getting a $15 overage everyday.  The customer service was terrible and could only stay on script and was more that eager to sign me up for more services while not taking care of my issue.  The old AT&T w

Questions

 • Wireless Billing

104

2

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No Communication Between Companies After Merger

I have been a loyal customer of AT&T for nearly 10 years. In January 2017, I decided to bundle my cellular data with DirecTV and U-verse. Since that time I have made 16 phone calls, spoken with 12 different customer service representatives, spent 439 minutes, which equals 7.31 hours of unpaid work t

Questions

 • Billing & Payments

172

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Services cancelled in error (6 cell lines, uverse and internet all cancelled)!! ATT TERRIBLE

I have been with ATT a long time and have always paid my bills on time.  I got divorced and  after shelling out a lot of money to mean lawyers I was having trouble making that months payment.I  called and made a payment arrangement for May 15, but on April 15 my account was suspended for a week even

Questions

 • AT&T Internet Account

94

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