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I call att today about my U-verse service I was disrespected by agents and mangers. I have never Experiience such disrespect I felt a shame by the way some agents and mangers spoke to me. The experience was the worst I ever had with AT&T. I had surgery 2 weeks ago I had to pay out of pocket with

Questions

 • U-verse TV Account

171

2

0

0

Poor cell signal

I have had AT&T for more than 10+ years with no issues. Lately (within the past year); the cell signal is from 1 bar to none at all. No phone calls and text messages received or sent. I have reported this with the Mark the Spot app but will need resolution quickly. We rely on the mobile phones for a

Questions

 • Network Coverage

71

2

0

Wireless coverage in Downtown Los Angeles and South Los Angeles

I regularly receive 1-2 bars of LTE service, and oftens time no service when I'm walking/driving/standing in DTLA and South Central.  Sometimes I even receive no bars of service.  Sometimes it will show 5 bars of service, but be unable to connect to the internet or make calls.  Does anyone else expe

Questions

 • Network Coverage

568

1

0

0

Why is AT&T so slow compared to other carriers?

I love AT&T's reliability and data roll-over but why is it so terribly slow in Northern Virginia? Particularly in Loudoun County/Ashburn Farm?  I have opened up a case with AT&T on this issue but it has not been fixed, here is a comparison of speedtests with all 4 carriers in the Unite

Questions

 • Data & Messaging Features, Internet Tethering

664

5

0

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Who's running the office?

Seriously! TWO months ago, my fiancee and I decided that we weren't destined to marry and began to separate our bills.  We contacted AT&T and she put the internet in my name along with the wireless.....and the lies, the difficulties and the frustrations that we have had in the last six months began

Questions

 • AT&T Internet Account

600

4

0

0

What Happened to ATT Customer Service?

I ordered a Samsung S9 online two days ago. Everything appeared to be in order until I received the Fedex shipping email yesterday informing me my phone was on its way to my old address. I had moved and changed my address in 6 places for every number I had online and my bill is going to my new addre

Questions

 • Wireless Account

184

7

0

Exiting Service

What is the process for leaving this service?  I've only had this one problem with the service, Current error: error, no message was sent to AT&T.  Now reading other comments I'm worried about good service.  Is this thing working at night?  Does it work at all?  Is the system monitored?  How often i

Questions

 • Device Troubleshooting

138

0

0

0

1.43 Mbps download speed and 0.17 Mbps upload speed

So I’ve ran multiple test on my internet speed... There’s a chance dial up internet might be faster. Does AT&T offer upgraded routers to try and improve connection? They told me I don’t have fiber optics in the area and this is the fastest internet package I could get. I’ll probably have to cancel w

Questions

 • AT&T Internet Equipment

157

0

0

0

6 ATTEMPTS TO UNLOCK MY DECEASED HUSBAND'S PHONE DENIED

I have made over 22 calls to AT&T to straighten out my billing since my husband died on July 18, 2016. After 14 calls, Customer Service finally did the transfer of billing responsibility to my Name. We had deactivated his phone number on our wireless bill the week after he died to save money. I took

Questions

 • Other Phones & Devices

1.9K

5

0

0

Very weak cell signal despite being in metropolitan area

I live in Reston, VA.  (Northern VA, ~25 miles from Washington, DC).  You would think we would have solid AT&T signal strength here.  In my first floor home office I frequently only have one dot strength (Apple iPone5) and miss many calls.   Since I work 90% from a home office, I need to have cell s

Questions

 • Network Coverage

385

2

0

0

Poor Cellular and AT&T Wifi Calling

I have "Wi-Fi Calling" enabled on my iphone 6s, as i do not get reliable cellular signal in my house.  I work from home so really rely on it. At some times, the status line says "AT&T Wi-Fi"  with the full-strength WiFi indicator icon, as we'd expect.  Life is good. However, at other times, it just

Questions

 • Apple

896

2

0

0

ATT and Direct TV Bundle mess

Not real sure where to begin. it's been over 3 months since I called in to lower my bill with Direct Tv, and was told that I would save money if I bundled AT&T along with Direct TV. So naturally that sounded wonderful, so I opted to do that and I also asked for the lowest package available which was

Questions

 • Wireless Billing

376

17

0

0

My DSL keeps cutting out and AT&T can't seem to fix it.....

For months now I along with my neighbors have been having intermittent outages with our DSL. AT&T has sent out technicians several time to no avail. We all feed from the same box and several time thru the day it starts to cut in and out every few minutes for sometimes seconds up to minutes at a time

Questions

 • AT&T Internet Email & Security

1.8K

6

0

0

Very weak signal in Englewood 80110

I recently moved my desk in my office and also at the same time upgraded to iPhone 6 from a 5sTo my surprise, my signal strength has become very poor and at my desk I get a maximum signal strength of one bar in my iPhone. Calls are getting missed, I am not able to use data and so on and so forth. Ca

Questions

 • Network Coverage

637

2

0

0

poor customer service

I've been a long-standing customer of AT&T, but couldn't be more frustrated with the poor service I've received lately. My son's iPhone was stolen while traveling internationally. We reported it to AT&T promptly, and service was discontinued. Then, for the next 4 months, we were charged over $2000 f

Questions

 • Wireless Billing

423

3

0

0

Internet ping time jumps make gaming unplayable

I have Internet 50mbps/10mbps the fastest available at my address, it runs over ancient copper wires.  When I try to play games such as pubg mobile, it's unplayable.  I start a relatively ok ~60ms, but it will randomly jump to 200-400+ms, and then often so high it causes a server time out.  When I r

Questions

 • AT&T Internet Installation

849

7

0

0

I feel that myself and others at my apartment complex are being completely slighted by ATT.

To whom it may concern, After several months of living at my current residence and having ATT Internet, I feel as though myself and others are being taken advantage of by ATT. Our apartment complex has a contract with ATT, which prevents us from shopping around for different internet service provide

Questions

 • AT&T Internet Plans

1.8K

2

0

Very poor video streaming performance

Lately I've been experiencing very poor performance when trying to watch videos on youtube, twitch, and netflix. In some cases a video will hang for several minutes before it loads, sometimes even when I'm only on 480p quality. I pay 80 dollars a month for a 24 mbps service, but I'm clearly not gett

Questions

 • AT&T Internet Features

4.5K

32

0

0

Closed

Worst Customer Service I Have Ever Experienced and AT&T Couldn't Care Less

AT&T has lost three phone customers, and this is why. I upgraded my mother’s phone & had it mailed it to her directly (we live 8 hours apart from each other).  She’s older and doesn’t know her way around technology so I told her “just go to the store, they will help you there.” She is an authorized

Questions

 • Wireless Account

929

9

0

Poor Customer Service on Home Services Number

I am searching for a new internet service provider,  Online, I found the advertised rate and called AT&T's customer service number, 855.839.3056.  The first three times, the background noise was bad. I could barely make out the agent asking, "caller can you hear me?"  Annoyed, but understanding tech

Questions

 • AT&T Internet Account

205

1

0

0

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