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At&t won't give me refund and won't cite policy stating why.

For those that dont want to read -  General Question that needs to be answered: What's the *OFFICIAL* Refund Policy for a Non-Returned Receiver Fee? And can you provide the source to be cited?  Hi, so my issue is that I am returning a receiver to At&t after their 21 day policy, which means they'll c

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4.2K

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How do I leave this service

Ive had ATT for a very long time. recently i bought a new phone x and put the sim card into it. now I cant switch sim cards on the phone because it hasn't been 6 months since i put the chip into the device. how do i rid my device from the deathgrip of ATT and switch to T Mobile, and how to i swtich

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150

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Best VPN Protocol

I’ve been losing my connection to my VPN a LOT and only connected to my home WiFi network. I’d like to find out if it is because of the various protocols I’m using or an ISP-specific policy. IPSec, IKEv2 and OpenVPN have all been problematic, but the factor that inclines me to investigate policy fol

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145

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AT&T won't unlock replacement iPhone (bought at Apple)

@ATTCares,I have been a customer of AT&T since 2016.In May 2018 I bought a refurbished iPhone 7 direct from Apple. I used an AT&T SIM in this phone.In March 2019, I had a problem with my iPhone 7 and Apple replaced it with a new iPhone 7, under warranty.  I have requested an unlock from AT&T for bot

Questions

476

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Purchased online want to exchange in store

Is this possible? I just got the ZTE Axon M over Note 8. If I was in high school I swear I would love this phone. This phone is awesome in every way seriously. However, one thing I didn't think about was protection .There's absolutely zero option and I can see why. The way this phone is designed I d

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104

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Error: you are using this application outside of workspace

New Samsung 9Edge with work profile set up with specific apps.  When trying to run GBoard, not in my workspace, but under non-work related google account I get the error: "you are using this application outside of workspace".  And yes, I know I am, so what? I do not have any policy set restricting u

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1.4K

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Sucky ATT "policy" = $700 in overcharges

I tried to suspend my ATT iPhone and data service while living abroad but ATTs policy is that customers have to suspend service BEFORE leaving the country, change of service cannot be done from abroad. I was charged over $700 for service I could not suspend. That SUCKS. I could not post this comment

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493

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Uverse internet dropped from 45Mbps to 24 Mbps after ending Uverse TV and moving to Directv

Perhaps a technician can help me here...I recently had Uverse 450 TV service along with Internet 45Mbps service.I bought the hype that Uverse is going away and that all things Directv is the future. So I bit ... i order directv. It was installed today and works. I called and terminated my Uverse 450

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1.4K

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Unfair policy —not Unlocking my iPhone so I may use it abroad

I'm a long time & loyal AT&T iPhone using customer. I'm travelling to Europe this Summer —starting July 1— and would like my iPhone unlocked so I may use it abroad. There seems to be a policy in place where AT&T won't unlock phones under contract, which mine is and customers are forced to pay $100s

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646

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