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No service, New member

Hello, I am a new member to the AT&T family. My family and I switched over from Verizon to AT&T this pass Sunday the 15th. Everything seemed to be fin until today. All (4) phones on our plan are not able to make or receive calls! We are able to text as well as search the web but, we can’t make or re

Questions

 • Network Coverage

103

1

0

0

SOMEONE PLEASE help

Hi!  Can someone please help? I am in a brand new house (we are the 1st house on the street) in an established neighborhood in Cypress TX 77433. Our neighborhood supports Gigapower. I dont even need Gigapower, I just want SERVICE!!!!! Our problem comes because we had an address discrepancy with the

Questions

 • AT&T Fiber Ordering

351

1

0

0

Can't Browse / Slow Browse

I'm experiencing extremely slow browsing on some devices (laptop and iPhone) and not able to browse on other devices (different laptop and different iPhone). I went through the whole troubleshooting thing last night and it was fixed for maybe 10 minutes? I recently moved and switched my plan from In

Questions

 • AT&T Internet Installation

107

1

0

0

No one will help me

I am dealing with a large cell phone bill,it's over 600$. I am trying to me paymen arrangements due to the fact that I am a single mom of 2 also taking care or my father who has cancer and CHF along with heart attacks etc. I need help to split this bill into 2 or 3 payments. Please help me/us..i nee

Questions

 • Wireless Billing

69

1

0

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Who Paid My Bill? and Why? and with a Bad Check?!

I am, for the most part, posting this for two reasons:1. To find out something like this has happened to anyone else, and what the outcome was.2. If there is anyone within this community can help get me the details many have not.I will try to be as clear and concise as possible, by including the det

Questions

 • Wireless Billing

5.4K

3

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go phone help

i have just a little 25 dolor flip phone... its bin like a year or so since its bin on but i got cards and it refuses to let me reactivate it,,, is there anyway i can call and get it fixed or what... virgine mobile i could acivate anyphone at anytime and hade no problems

Questions

 • More AT&T PREPAID Discussions

133

1

0

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Need to speak to customer service manager asap

Last time I got an upgrade from att was December 2014 I believe and Att keeps telling me I can't get one til January 2018. I think what they did was use my insurance claim phone that I got as my upgrade which is not what I wanted! I would've waited it out if I knew they were doing that. Anyways I'm

Questions

 • Phone & Device Upgrades

264

7

0

0

Uverse and Internet availability

I live in a condo complex. Several neighbors within the same building have Uverse and Internet. They are telling me that Uverse is unavailable here. Can someone please do a check on this address and let me know what my options are.

Questions

 • AT&T Internet Plans

146

1

0

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I just don't know what to do!?!

I have been having problems with one of my wireless lines 5 days a week since 6/27/17.  My wife placed the first 3 phone calls to technical support starting 6/27 and was told they could not not a problem or look into the problem due to her not knowing the security code however they did confirm 3 tow

Questions

 • Wireless Account

123

1

0

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Want to upgrade to higher internet speed!!!

The tech that installed my "Max Plus" internet was amazingly helpful. He said that I could upgrade to 45Mbps speeds, but when I initiated a chat to do so the lady said that was the highest available. I contacted the tech to relay what she said and he was dumbfounded and extremely adamant about me be

Questions

 • AT&T Internet Account

305

1

0

0

Purchased a samsung j3 emerge, and would like to use my old sim card to keep my phone number the sam

Want to use my old sim card in new phone to continue with att go phone and same phone number? My old phone is att lg and the new phone is samsung j3 emerge?

Questions

 • Samsung

220

0

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Set top box does not match account settings

Hello I received a new ISB 7500 from ATT yesterday. Unfortunately I get an error message each time I restart the set top box. [edited for privacy – please do not post personal information]   The Guid: e57e264f-464c-4b20-90b4-ed5085ebc895 .   The HPNA Mac is : 10:5f:49:91:fc:de &nb

Questions

 • U-verse TV Equipment

239

2

0

0

Phone service options for tablets

I have a Samsung Galaxy Tab A and I use prepaid services. The only plans available are data plans. Is there any possible way I could get phone/calling services on my tablet? If there is,is there a way to port my old number?

Questions

 • Phones, Tablets & Devices

308

1

0

0

contacting at&t from abroad

I traveled abroad with 2 sims with a prepaid plan. I will not be in the US the coming months so I want to cancel them. I have no online access to do this as they are sending me my password to the the phone number and here I have no service to receive the message so I am not getting it. And my other

Questions

 • Account & Usage

59

2

0

0

Can't log into At&t account

When i try to log in using my laptop, the logging in pop up stays open and does nothing. when using my at&t app on ipone i get an error code (RESLGN0103) after a message that reads,          "A temporary system error prevents us from retrieving your account information at this          time. please

Questions

 • Online Account Access

4.3K

7

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Reward Card activated, next day told it had expired and was no longer valid

I was talked into U-verse internet service by your reps.  First off, the speeds increase has in fact become speed decrease.  All that money for nothing.  But what REALLY irritates me is this Reward Card VISA debit worth $100 (perhaps more) that I couldn't get activated, then once activated by an ATT

Questions

 • U-verse TV Account

363

3

0

0

Question about a non-AT&T customer unlocking my iPhone 6, completely paid off, but blacklisted.

I seriously need some help figuring out what I need to do. I really didn’t want this post to get too personal, but I am in such a bad situation right now, both financially and mentally, it really doesn’t even make a difference to me at this point. I have been struggling with AT&T for the past couple

Questions

 • Other Phones & Devices

253

6

0

Phone has stopped working???

My phone won't send or recieve text messages, or call anyone. When I attempt to call people, it says "Error performing request: No Network Service". However, I have full bars (airplane mode is off). I have attempted restarting it to no avail, and the only way it says I can get help is by calling som

Questions

 • Apple

446

5

0

0

Tried to port my number from att , rep added a new line instead...

I went into a att store to have my number ported over from a different carrier and also upgrade my line for the bo go offer. I went instore because I was unsure of the process of porting over a number. The in store rep told me that I needed to purchase a new phone first and then I would be able to p

Questions

 • Phone & Device Upgrades

645

2

0

0

Hitting a dead end

We are trying to move next door, we live in a rural area and we're moving into a home that had previous internet service before it flooded. We already pay for Internet service through AT&T at the home we are moving from, it is located exactly 200 yards to the right of the property we were moving to.

Questions

 • AT&T Internet Installation

295

4

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0

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