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Does AT&T enjoy torturing their customers.

Called a few weeks ago to change my plan. Spoke to retentions. Got a great deal! Unfortunately, the great deal isn't reflected online or in any paperwork. Did they forget? Called to find out what happened. 1) Called 800-288-2020. Holding for 10 minutes. Person who answered finally said I had to call

Questions

 • U-verse TV Account

545

4

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Create an account without a zip-code

I was on vacation in the states and signed up for a prepaid plan and now as I'm back home in Norway I want to cancel my plan. As I'm not an U.S. resident I don't have a zip-code and I can't seem to be able to create an account to manage my plan without this zip code.  Thanks for help.

Questions

 • Account & Usage

864

1

0

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How do I get customer service?

Does ATT have any actual customer service reps? What is going on? I need assistance with my account and ATT is unable to provide customer service? This is crazy! The numbers provided to call customer service are useless!

Questions

 • U-verse TV Account

272

3

0

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Plans on grandfathered lines.

I just finished live chat with agent and deeply disappointed. I have 4 lines on my family plan, 3 of those lines are so called 'Grandfathered' lines before the first generation iPhone. 2 of the lines has the bundle service with 200 texts just can add $5 dollar more, but just 1 line's list has no opt

Questions

 • Data & Messaging Features, Internet Tethering

886

4

0

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Subscriber Fraud

I reported fraudulent activity against an ATT employee, from a store in either Torrance or Lawndale, California. I have been a valued customer for over a year, and I purchased an Android ZTE, prepaid phone. About 8 months ago, prepaid account settings was nowhere found on the company website, and cu

Questions

 • Account & Usage

128

2

0

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AT&T Prepaid Multi-Line Discount Charges

I am currently having a line under the AT&T Multi-Line discount plan ($45/month plan) which is managed by my friend and he pays $161.90 every month for 5 lines. Recently, my friend and I have removed ourselves from the multi-line plan and changed to the individual plan three weeks ago since we are c

Questions

 • More AT&T PREPAID Discussions

228

2

0

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Trade In Question

If I have a couple payments left on my OLD phone, can I pay it off after I trade it in and keep it and use the NEW phone on the Next plan? I have my new phone now, but I haven't mailed in my old one yet. After looking online, I only owe like $70 on it to pay it off. So, even though I have both phone

Questions

 • Phone & Device Upgrades

511

2

0

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Absurd International data plan billing

I hope AT&T reads this and gets their act together. If you agree, please make your voice heard. The current method of billing international data and voice packages in absurd, ambiguous and down-right deceitful. AT&T forces you to add an international service for a whole month, even if you are using

Questions

 • Wireless Billing

389

2

0

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gophone rate plan vs account balance expiration

I'm confused about expiration dates for my prepaid phone account. I have the $40 monthly plan, which expires 7/21/14 (tomorrow!), but I also have an account balance, which expires 10/12/14. I'm currently out of the country, and will be back briefly at the end of August (leaving again on the 27th), s

Questions

 • More AT&T PREPAID Discussions

2K

1

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Getting new iphone 6's... looking at the NEXT plans. Are my calcs correct?

It's time for the wife and I to upgrade.I'm trying to figure out if the NEXT plan is worth it or not. Here is some background info... I'm getting a 6+ 128gb and she's getting a 6 64gb. I have unlimited data right now and my wife has 3gb data. We have an older 550 minute FamilyTalk where we lose roll

Questions

 • Wireless Billing

1.1K

6

0

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Prepaid Autopay discount upon changing plans

I changed my plan before the due date. From $50 ($40) to $65 ($55). I’m on autopay. I was charged $65 plus taxes. Should i be charged the discounted amount upon changing plans? Or does it start on the next cycle? Thank you!

Questions

 • More AT&T PREPAID Discussions

245

1

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Service Discount - Deceiving Applications

I've always enjoyed my service with AT&T and think they treat their customers well. I recently started a new job a few months ago, and found out they had a cell phone discount available.  Turns out I can get a 13% discount on my phone service. My normal bill is $105.54 per month. So, logically I ass

Questions

 • Wireless Account

800

1

0

0

How I can switch to another plan

Hi.   Now I have plan for 60$ in month - "Unlimited Choice". I want to switch to "Unlimited Plus" plan for add ability to share internet traffic from my smartphone. What do I need to do? Can I just pay 30$ additionally if my autopay date 1 day of each month and it will be switched automatically imme

Questions

 • Wireless Billing

93

1

0

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I Didn't have the funds to pay with auto pay but i added the funds later and my plan hasn't renewed

I Didn't have the funds to pay with auto pay but i added the funds later and my plan hasn't renewedit said my account balance was $55.00 so i added the 55 and all it says now is payment due $0.00 due date now and i need service for work i didn't get paid till today so i added the funds today

Questions

 • Account & Usage

254

3

0

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Official Solution

On initial login on MyAtt service plan and phones displayed incorrectly

As noted in another post, I recently upgraded one line of a three-line plan to a smartphone. That upgrade changed one of the three dumbphones to a smartphone. The actual service plan, however, should be unchanged since it already had qualifying data on it. The added cost of the change of one line to

Questions

 • Online Account Access

878

5

0

0

Accepted Solution

Official Solution

Canceling Mobile Plan from Canada

I traveled to the US 2 month ago. I bought a new sim card and I said to the AT&T staff I use the 40-$ plan for only 1 month, because I backed to Canada after that. Until now, however, I have charged 80$ for 2 months.I dont have any ID and password to make a live chat, dont have any customer service

Questions

 • Plans & Features

1.2K

4

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Accepted Solution

Official Solution

AT&T Unlimited Your Way Plans – Get The Scoop from the AT&T Community

Data Your Way is a Scroll Away AT&T is a pioneer when it comes to its products and services and we are doing it again! The Community Team is proud to announce our AT&T New Unlimited Wireless Plans!   Ready for the next level of communication and entertainment? Go to&nbs

Questions

 • Data & Messaging Features, Internet Tethering

221.8K

31

0

0

Accepted Solution

Official Solution

AT&T Signature Program

Got an email from AT&T today... Great benefits, new name: AT&T Signature Program This program provides benefits to you as a qualified employee or member of your organization What is this all about?  Can't wait!  I am currently getting a discount through my employer (AT&T Premier) but cannot get this

Questions

 • Wireless Account

6.2K

7

0

0

Accepted Solution

Official Solution

Transfering Data Plans in an Account

I started an AT&T account way back in 2009, I got two iPhones with unlimited data plans (perk of my current job), one for me and one for my wife. After two contract renewals, I upgraded my phones and added two more lines for my sons. I got one a 5gb data plan and the other a 3gb data plan, but now I

Questions

 • Wireless Account

903

5

0

0

Accepted Solution

Official Solution

Cheapest Iphone Family Plan

I know there are probably very many messages on this topic, But I need the cheapest available family iphone plan(I will explain the details below). I do not want a prepaid carrier, and I was wanting to stick with ATT. But if there is a substantial price difference, I would consider it. I have three

Questions

 • Apple

39.2K

8

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