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Broken or Cracked Screen – Get It Fixed!

Broken or Cracked Screen – Get It Fixed! We have all been there, the dread after you have dropped your phone, “I hope the screen is not cracked!” If this is you and your screen was cracked, we have you covered! You may be able to get your cracked screen repaired instead of replacing your phone

Questions

 • Device Features

50.6K

5

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Official Solution

On initial login on MyAtt service plan and phones displayed incorrectly

As noted in another post, I recently upgraded one line of a three-line plan to a smartphone. That upgrade changed one of the three dumbphones to a smartphone. The actual service plan, however, should be unchanged since it already had qualifying data on it. The added cost of the change of one line to

Questions

 • Online Account Access

888

5

0

0

Account Balance and Expiration

1Refill cards have varying expiration dates. $10 to $24 refill cards expire in 30 days, $25 to $99 cards expire in 90 days, and cards worth $100 or more expire in 1 year. If I charge USD 100 into my GoPhone account, will I still be able to use the $100 balance to pay for a $45/month unlimited data p

Questions

 • More AT&T PREPAID Discussions

207

2

0

0

Added Money for minutes, Plan Auto Renew Didn't Work

For years I've had a Nokia Lumia 635 with $40 auto-renew plan with 500 minutes and unlimited data and text. I ran out of talk minutes in the previous month of my plan, so I went to my online prepaid account and added $10. I did this one time before with no problems. This time, every time I made or r

Questions

 • More AT&T PREPAID Discussions

240

0

0

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AT&T Prepaid Multi-Line Discount Charges

I am currently having a line under the AT&T Multi-Line discount plan ($45/month plan) which is managed by my friend and he pays $161.90 every month for 5 lines. Recently, my friend and I have removed ourselves from the multi-line plan and changed to the individual plan three weeks ago since we are c

Questions

 • More AT&T PREPAID Discussions

242

2

0

0

Service Discount - Deceiving Applications

I've always enjoyed my service with AT&T and think they treat their customers well. I recently started a new job a few months ago, and found out they had a cell phone discount available.  Turns out I can get a 13% discount on my phone service. My normal bill is $105.54 per month. So, logically I ass

Questions

 • Wireless Account

809

1

0

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Prepaid Autopay discount upon changing plans

I changed my plan before the due date. From $50 ($40) to $65 ($55). I’m on autopay. I was charged $65 plus taxes. Should i be charged the discounted amount upon changing plans? Or does it start on the next cycle? Thank you!

Questions

 • More AT&T PREPAID Discussions

263

1

0

0

Will jailbreaking my phone do anything to my plan?

Hi,I really want to jailbreak my phone. However, my parents are worried that something will be screwed up with our plan if I do. (My family shares a plan.) So, if I jailbreak, will it screw anything up?

Questions

 • Apple

806

1

0

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Does AT&T enjoy torturing their customers.

Called a few weeks ago to change my plan. Spoke to retentions. Got a great deal! Unfortunately, the great deal isn't reflected online or in any paperwork. Did they forget? Called to find out what happened. 1) Called 800-288-2020. Holding for 10 minutes. Person who answered finally said I had to call

Questions

 • U-verse TV Account

557

4

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Mobile Tariff Tax

Hi,It would be great if ATT announce Mobile Plans cost including taxes like other carriers do. Thanks,

Questions

 • Account Features

178

1

0

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gophone rate plan vs account balance expiration

I'm confused about expiration dates for my prepaid phone account. I have the $40 monthly plan, which expires 7/21/14 (tomorrow!), but I also have an account balance, which expires 10/12/14. I'm currently out of the country, and will be back briefly at the end of August (leaving again on the 27th), s

Questions

 • More AT&T PREPAID Discussions

2K

1

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Chose wrong plan by mistake, agent says it can't be changed. Is this correct?

Earlier today, I changed my plan (for two pay as you go lines) from the $2 daily to $65 monthly plan. I realised almost immediately that this was a mistake and that I should have chosen the $85 plan. I phoned and got an agent who told me that even though I phoned within an hour of the change there w

Questions

 • Plans & Features

175

4

0

0

Recharge and rate plan change - money lost ?

Hi, I am on a $60 Gophone plan and it was up for renewal today. I made an online payment of $60+ taxes and I got confirmation that rate plan has been renewed. My balance was shown as $1. However within a few minutes of recharge I made a rate plan change to $45 online thinking that I will opt for tha

Questions

 • More AT&T PREPAID Discussions

343

1

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How I can switch to another plan

Hi.   Now I have plan for 60$ in month - "Unlimited Choice". I want to switch to "Unlimited Plus" plan for add ability to share internet traffic from my smartphone. What do I need to do? Can I just pay 30$ additionally if my autopay date 1 day of each month and it will be switched automatically imme

Questions

 • Wireless Billing

101

1

0

0

Personal hotspot not on unlimited data plan

YThis is problem and answer: I had 30 Gb plan. Had a lot of rollover data. Reduced to 10gb, within a week rewalized I needed more. Called att to go back to original plan. Was told unlimited would be $24 less than original plan. Was not told I could not use hotspot on this unlimited plan. I am a full

Questions

 • Data & Messaging Features, Internet Tethering

440

1

0

0

STAND-ALONE Hotspot

Hi, I saw plenty of posts about making prepaid accounts into hotspots.Is there any plan that is set up exclusively for hotspots? - thanks

Questions

 • Data & Messaging Features, Internet Tethering

298

1

0

0

How do I stop my account becoming inactive?

I use my GoPhone account rarely, mostly when I go on vacation or when traveling (otherwise, my wife and I are together and I use her phone.)  When I am on vacation, I am a heavy user for about 3 or 4 weeks, then I am inactive for about 8 months.  I am on a pay by the minute plan.  How do I stop my a

Questions

 • More AT&T PREPAID Discussions

272

1

0

0

Installment Plan: Return or Trade?

I'm not necessarily looking to do this but I'm just curious...If I'm midway through my Installment plan for an iPad Pro, is it possible to turn it back in or trade it for something else of equal or lesser value? How does that work? I've barely used it at all and it's in excellent/like-new condition.

Questions

 • Apple

248

1

0

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Data Usage

So I'm currently in the middle of my prepaid plans billing cycle and my data is running low. If I switch right now to an unlimited plan for my prepaid plan does it become effective immediately? Or would I have to wait until the next payment for the plan to reset and me to have the data available? Th

Questions

 • More AT&T PREPAID Discussions

97

2

0

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Worst AT&T Experience Ever!

Wow! I’ve been an AT&T customer before ATT was in the cellular business. My NEC car phone in 1989 established the phone number I still have today. In the NY Metro Market, I went from Metro One to Cellular One to Cingular to AT&T. I suffered through the transition from TDMS to GSM. I had, until today

Questions

 • Apple

523

5

0

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