Did the update w says ago and now my messages won't delete and I'm not receiving. Also my hotspot will not work. How do I undo an update?

From the AT&T site: Purchase eligible device on a qualifying installment agreement including taxes on full retail price (upfront) and $35 activation/upgrade fee. What is a qualifying installment agreement? Only the 36 mo. option with AT&T? Or can so the 24 mo. installment plan with

I just signed up for ATT's WHPI plan, which is now just called the Wireless Home Phone Unlimited I guess with an add on data package. I had the Unlimited Plus plan but we started experiencing very slow data speeds (

Been using AutoPay for years now and this never happened to me. Same thing goes by once every month with the discount and then just today it has charged me the full $40 and no $5 discount like i always expected it to... Why did this happen? This is my second bill of the $40 plan I changed to 2 month

I have a prepaid BB100-5 that I want to unlock. I purchased it from an AT&T store and have the Prepay plan. It will no longer work with At&T and I intend to switch carriers. I have tried to use the portal numerous times but it tells me my information is incorrect or it tells me I stepped awa

I'm doing seasonal work in central Alaska, and I recently lost my phone. The nearest AT&T store is three hours away and I have no good way of reaching it any time soon. I'm trying to contact customer service, but if I want to text chat with a representative, they want me to use my phone, or c

Hello, I have a Samsung s9. I have a prepaid connection.  I cannot make or receive phone calls. Data works and text works but we can't make a single phone call. Could anyone please help?

I must have done something to activate "audio assist" - or whatever it's called. The phone speaks at every link I tap.  How can I turn this off?

Around the middle of 2021 I bought a Note 9 and used that with my AT&T prepaid plan. Last year that phone was stolen and I found the phone but, I can't prove I purchased it without the IMEI number and I have no way of getting it. Even the company on Amazon I bought it from says they didn't recor

Are you receiving unwanted calls, spam calls? Are you concerned about numbers that look like yours? We have great tools and features that can help with these unwanted calls.   Note: If you did not initiate contact with AT&T or any other company, do not share your information. If you were

My new iPhone arrives tomorrow, however I’m not sure how to activate my phone number on the eSim. I’m expecting the transition will be seamless, but I may have just encountered a bump in the road. Help!

I want to carrier unlock my 14 pro but i forget my billing zip code I cannot unlock my phone without paying off my installment

With the recent storms, we wanted to make sure everyone is prepared. Communication is crucial during times like these and it is important to have your devices ready. Make sure to: Charge your phone. Wrap it in a zip lock bag to help protect it from the elements. Conserve power - if your hom

How do I cancel protect advantage on my iPhone?

I'm an international student currently studying in the US. Shortly after we arrived, my mom went to an AT&T store to buy me a new iPhone with an American number, but at the branch she visited she was told that there were no iPhones available for prepaid plan holders; only postpaid, and I wasn't

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

I am trying to connect my Pixel 4 (G020I) to the ATT network via eSIM... However, when I put my IMEI number into the ATT BYOD system, it says "Your device is not compatible with the AT&T network." despite it being listed on the compatible devices list. Is this a glitch in the system, or should

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

I bought an AT&T GoPhone 2 years ago for a short period of use. I let the account balance expire and more than 60 days passed without adding to the balance. According to Terms my account was probably cancelled. Can I renew this account using the same device, with or without the same number?

Our home wifi system was recently found to have been hijacked. since the incident we have had issues with our phones.  Going from poor to no connection, when we used to have 3-4 bars, not received text messages, especially from each other.  Does Active Armor prevent us/our signal from bei