Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (1.6K)

Relevance

Accepted Solution

Official Solution

Closed

AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

 • U-verse TV Account

87K

20

0

Accepted Solution

Official Solution

AT&T Home Phone: How to Use Call Block and Screening

Call Block/Call Screening is a feature that allows you to block phone numbers within your local calling area for your traditional home phone service. For AT&T Digital Home Phone call blocking information go here.   Turn Call Block/Call Screening on and off  Turn On  Press

Questions

 • AT&T Phone Features

47.8K

14

0

Accepted Solution

Official Solution

Compatible Prepaid Device - Will Your Device Work by AT&T

Learn If Your Device Will Work After the 3G Change One question we see often is, "will my device work on AT&T's prepaid network?" This question is even more important given the sunset of 3G. Below you'll find information on how to check if your device will work on AT&T's 4G or 5G service.&n

Questions

 • Other Phones & Devices

62.1K

13

0

Accepted Solution

Official Solution

BYO Phone Features

Is it possible to use WiFi calling and call forwarding on an unlocked Motorola phone? If I try to forward a phone it says Network or SIM card error.

Questions

 • Android

128

4

0

Accepted Solution

Official Solution

bulk unlock of 150 devices

I bought a batch of 150 used AT&T Apple phones and need them unlocked. How do I do this?

Questions

 • Apple

55

3

0

Accepted Solution

Official Solution

Calls, Texts & Data randomly going out (iPhone 13)

I have had this iPhone 13 for the last six months. Yesterday suddenly I noticed I had no bars, could not make calls or send texts. Essentially only able to use WiFi, though WiFi calling wouldn't even work.  Contacted AT&T and used their suggestion to restart Network Settings and/or take th

Questions

 • Apple

27

1

0

Accepted Solution

Official Solution

Network locked / Fraudulent device given

I am from India. I purchased an iPhone Xs last year for my personal use from a local vendor. The phone worked perfectly for a year and suddenly stopped working in May. The network is locked and I cannot use it besides as a dummy phone. While searching for the reason and after the visit to the Apple

Questions

 • Apple

89

4

0

Accepted Solution

Official Solution

SIM Card Ejector Tool for LG G6

When I had purchased my AT&T LG G6 from eBay brand new, it did not come with a SIM Card Ejector Tool. I had to use a very, very small safety pin to open the SIM tray. I have a few generic SIM Card Ejector Tools but the pin is too large for the hole on the LG G6. I've seen videos where a circ

Questions

 • Wireless Account

54

1

0

Accepted Solution

Official Solution

Why not support the device from Xiaomi, the 3rd largest global cellphone maker?

I had a Xiaomi 10T and it is technically compatible with ATT 4G network. It is proved that it can join your 4G network with both data and phone call with VoLTE. However, your system keep on restricting me from using it with my ATT account and I had to keep calling the customer service to lift the re

Questions

 • Android

116

14

0

Accepted Solution

Official Solution

Want my At&T Service Back...Help!

Here's the deal..I stopped my prepaid service with At&t to try this "free," service called Q-Link. It didn't work out, so I want to start back with At&t. I can't sign in because it saids I have no account anymore. I was told on the phone to get a new SIM card and I could sign back up. I inse

Questions

 • Online Account Access

48

3

0

Accepted Solution

Official Solution

Call Block Full. How to rectify?

I have used my call blocking feature, *62, a lot, evidently. When I tried to use it today to block a number, I was told that my Call Blocking is full for my home phone.  How do I fix this?  Thanks.  Pat Berne

Questions

 • AT&T Phone Features

173

2

0

Accepted Solution

Official Solution

Pedestal covers are left ajar

I'm in a townhouse, with two POTS pedestals near each other (one on the side of the building, the other in the yard). I have noticed that they usually leave the pedestal covers ajar. Why?  This looks bad.  Is it because the locking mechanism becomes uneasy to use after time?   Howe

Questions

 • AT&T Phone Equipment

60

2

0

Accepted Solution

Official Solution

How to unlock the country lock on unpaid phone

Recently, my entire family got an upgrade for our smartphones with an installment plan. I know that the phone needs to be paid off the get an unlock code but I need it pretty urgent. I am now outside of the US and just got a new SIM card from the country I am at right now, but it seems like I cannot

Questions

 • Samsung

921

3

0

Accepted Solution

Official Solution

How do I transfer pictures from ZTE Z222 to Windows 10 laptop?

How do I transfer pictures from ZTE Z222 to Windows 10 laptop? This is not an Android phone. The USB Cable doe not work (I have tried 3 cables that work on other devices).  I can get it to connect to Bluetooth to the computer, but it does not transfer.  I do have the "Receive files via Bl

Questions

 • Other Phones & Devices

95

1

0

Accepted Solution

Official Solution

How Do To Forward Cell Number to Another Number when Cell Phone is Broken or No Power

How can I forward my cell phone if its dead or does not have power to an alternative number? For example, with Verizon I can go online in the web portal to forward the cell phone number to another number.   Note: This is critical when working in emergency management roles, situations w

Questions

 • Other Phones & Devices

241

4

0

Accepted Solution

Official Solution

Telephone for the Hearing Impaired

My Father is 85 years old, and hearing impaired. How can I get service to come to the house and install a CAPTION REAL TIME TALK PHONE?

Questions

 • AT&T Phone Installation

65

1

0

Accepted Solution

Official Solution

De-enroll my ACP Program benefit to my Prepaid AT&T phone

I want to de-enroll my ACP Program benefit from my Prepaid AT&T phone. I cannot find the option to de-enroll online and need to apply this to a different intranet provider. I need assistance or a good contact number to help me cancel this program on my prepaid phone.  I've called customer

Questions

 • More AT&T PREPAID Discussions

442

6

0

Accepted Solution

Official Solution

Transferring a sim card from one phone to another removes the ability to use mobile data

Is this supposed to happen? I was just testing out a phone and wanted to try using mobile data on it, but when I tried to use mobile data it didn't work. Then when I transferred the sim back to its original phone I wasn't able to use data at all. Wifi was fine, it was just the mobile data that disap

Questions

 • Android

220

15

0

Accepted Solution

Official Solution

Not Working Transcribe Voicemail to Text

Several iPhones ago, my visual voicemail automatically transcribed to text without any in depth set-up activation needed on my end. Now, not only has this feature seemingly disappeared from my previous iPhone 11 and now my current iPhone 13 Pro, but I'm also not able to troubleshoot the issue. Any t

Questions

 • Device Features

335

6

0

Accepted Solution

Official Solution

3G phone still getting data

I have a Samsung Galaxy Note 8 (purchased at the local AT&T store) that I found out is a 3G device. Currently do not have any cell phone service (call or receiving), yet I still have data service. How is this possible? I would think that the data services would use the same service (3G) as the c

Questions

 • Samsung

122

1

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.