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Can't get help on bill

I'm traveling internationally. Before we left the US we put our phones on no roaming, no cellular data, etc.  We have only used wifi (and things like Line and Whatsapp).  My bill includes international charges.  I cannot get a hold of customer service, when we try chat (which I did 1

Questions

 • Wireless Billing

469

12

0

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Unlock Blackberry Key2

I have a prepaid BB100-5 that I want to unlock. I purchased it from an AT&T store and have the Prepay plan. It will no longer work with At&T and I intend to switch carriers. I have tried to use the portal numerous times but it tells me my information is incorrect or it tells me I stepped awa

Questions

 • More AT&T PREPAID Discussions

83

10

0

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4G LTE Speeds super slow every night!

I just signed up for ATT's WHPI plan, which is now just called the Wireless Home Phone Unlimited I guess with an add on data package. I had the Unlimited Plus plan but we started experiencing very slow data speeds (

Questions

 • AT&T Internet Plans

16.6K

4

0

0

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LM-G820UM - Unable to make calls since last month.

I have been using ATT for nearly the last five years. Suddenly, I couldn't make or receive any calls on my mobile since the previous month (March). Text and data are working fine. My mobile model is LM-G820UM (Unlocked mobile, and I see the Sprint logo on the start). On googling, the issue is re

Questions

 • Other Phones & Devices

106

6

0

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Switch phone for iPhone 13?

I'm an international student currently studying in the US. Shortly after we arrived, my mom went to an AT&T store to buy me a new iPhone with an American number, but at the branch she visited she was told that there were no iPhones available for prepaid plan holders; only postpaid, and I wasn't

Questions

 • Apple

809

4

0

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Phone not sending picture messages.

Texts are going through fine, pictures are not. I have an S10 Plus. I have already done a network reset and a soft reset, as well as toggling data on/off following steps provided on this page: https://thedroidguy.com/samsung-galaxy-s10-plus-cant-send-mms-1099695#:~:text=Toggle%20mobile%20data%20Off

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 • Data & Messaging Features, Internet Tethering

1.2K

5

0

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Setting rings before voicemail on Samsung S20+ 5G

I am trying to find out how I can set how many times an incoming call rings before going to voicemail on my Samsung S20+ 5G. I can't find it in the "SETTINGS" set up, nor the Samsing manual. I did try to do it using MMI code, but it didn't work.

Questions

 • Samsung

334

2

0

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Recover Lost Data - Android

Learn How To Recover Your Android Data and How To Create a Backup      If data was erased because of a restore or factory reset you had to perform on your device, there are some options to restore what was lost! Note: Most restore options are downloaded from the cloud. In som

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 • Android

8.4K

8

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AT&T SynJ SB67138 / SB67118

Anybody know how to enable hunt group/rollover/ring group on this device? I've already had my phone provider install the rollover lines in my business yet phone calls are still hung up on main voice line and not rolling over like it should. Missing alot of calls since they are not rolling over when

Questions

 • AT&T Phone Features

158

3

0

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can't enter fastboot mode

hello, i can't enter fast boot mode no matter what, i tried holding down the buttons but no matter how long i hold down both volume keys and the power button but no matter what it won't start when i hold down the buttons, i even turned on oem unlock, i use a alcatel 5059R phone, please help

Questions

 • Other Phones & Devices

109

1

0

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Spam Ads and Pop-Ups – Tips To Remove Them From The AT&T Community

You Are The Firewall   Do pop-ups show up on your home screen? What about spam ads? These can be a pain! Although AT&T and the device manufacturer are always doing our best to keep your devices updated with the latest security improvements, we can’t prevent it all. With that said, we want

Questions

 • Device Features

35.1K

3

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Business Attendant?

It's a Business Phone feature, but there's no Business Phone forum. So I'll spam ones most likely to know. Is the feature AT&T Business Attendant still a thing?  Website is a loop of link to link to link back to beginning.  Phone customer service is music, then transfer, then m

Questions

 • Account Features

71

1

0

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AT&T Home Phone: How to Use Call Block and Screening

Call Block/Call Screening is a feature that allows you to block phone numbers within your local calling area for your traditional home phone service. For AT&T Digital Home Phone call blocking information go here.   Turn Call Block/Call Screening on and off  Turn On  Press

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 • AT&T Phone Features

47.8K

14

0

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AT&T's Credit Check Policy

So you’ve decided to join the AT&T family! Did you have questions regarding the credit check requirement? You will find some helpful information below: Credit Evaluation:  AT&T requires a credit check when ordering new products (Wireless lines, U-verse TV, Internet and Phone).

Questions

 • U-verse TV Account

87.2K

20

0

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Can't make or receive calls but data works

Hello, I have a Samsung s9. I have a prepaid connection.  I cannot make or receive phone calls. Data works and text works but we can't make a single phone call. Could anyone please help?

Questions

 • Network Coverage

487

4

0

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Emergency alert (exercise) - AT&T WEA Test

I keep getting these Emergency Alerts popping up on my phone. I have opted out of all emergency alerts on my phone (unfortunately I can't shut off presidential alerts). I have contacted AT&T several times about this and they assure me that all Emergency Alerts have been blocked on their end. But

Questions

 • Android

1.1K

1

0

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Switched SIM to old phone and back to newer one, now cell data isn't working.

Yesterday I took my iPhone 8 Plus in for a battery replacement. Since I had to leave my phone and pick it up later, I took my SIM card out and put it in my old iPhone 5s. When I did this, I got a notification on the 5s saying "our network is being upgraded and the cell phone you tried to activate wi

Questions

 • Apple

851

5

0

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iPhone13Pro eSIM: Can I have another SIM for a 2nd number?

When I go to Japan, I insert Japan SIM. The consequence of this is I am no longer able to receive voice mail and SMS to my US number. Now, iPhone13Pro is eSIM and the SIM slot is vacant. When I go to Japan next time and get a Japan SIM, can both phone numbers be active? If not, how do I switch betwe

Questions

 • Apple

185

14

0

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Reward Center Not Working/Broken Link? HELP!

I received multiple emails allowing me to claim my $100 reward, then got an email that says "Your AT&T Visa® Virtual Account Reward is ready for you! Use your account to make purchases wherever Visa debit is accepted online, in the United States, US Virgin Islands, and Puerto Rico. Click here to

Questions

 • AT&T Internet Account

2.6K

12

0

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Mobile Security app battery drain

Until recently by Samsung S9 would last all day on a charge; now the battery is down to 15% be late afternoon. In Device Help - Battery the AT&T ActiveAmor Mobile Security App uses 25% of the battery usage.  Should I remove the app?

Questions

 • Samsung

440

1

0

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