
Your order status
Did you just order a new device or trade-in your old device? We've made it easy to for you to check your order status.
Can't find what you're looking for?
Official
Accepted
Unanswered
Advanced Filters
Accepted Solution
Official Solution
Can I get texts messages forwarded to a different phone
Questions
•
Apple
Accepted Solution
Official Solution
My LG G8X Thinq from AT&T current software is android 9 and I'm trying to update it to android 10 but I can't update it
Questions
•
Android
Accepted Solution
Official Solution
Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei
Questions
•
AT&T Internet Plans
Accepted Solution
Official Solution
When will the Samsung S20 5G get the latest software update? My S20 5G have the old software, which is Android 11 and UI 3.1 also the Security Patch is 1 September 2021. This S20 5G is under AT&T. Thank you!
Questions
•
AT&T Phone Features
Accepted Solution
Official Solution
Hello, I am trying to call my friend. We both have an iPhone at the moment and we were texting around 10pm and they sent me a message then an hour later I sent a message back and when I sent the message my messages didn’t deliver and I tried calling and I got the message saying the person you are tr
Questions
•
Apple
Accepted Solution
Official Solution
Service Down? Fix it Now With Our Online Tools Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working
Questions
•
Network Coverage
Accepted Solution
Official Solution
just trying to cancel a line and use it with another carrier, can you please the process, m trying to cancel the phone ending in 3697 so i can transfer it to my google fi. thx in advance. please if you are an att employee, create a ticket and send me the link to follow up to my onfile att email.tha
Questions
•
Wireless Account
Accepted Solution
Official Solution
Hi, I am a US resident AT&T customer with Unlimited Extra as wireless plan. I am considering snowbirding (or more) to Mexico. One of the features of my plan is, "Enjoy unlimited talk, text, and data use in Mexico and Canada...." There are restrictions on data spee
Questions
•
Account Features
Accepted Solution
Official Solution
I have locked myself out of my SIM card some how on my iPhone SE 2nd Generation 2020. I need my PUK Code so I can unlock my SIM card and use cellular data and receive text messages on my iPhone. Unfortunately I currently can not receive iMessages because my I am also locked out of my AppleID
Questions
•
Apple
Accepted Solution
Official Solution
I have a voice-mail notification that will not go away until I listen to the voice-mail. Unfortunately I don't know my password to my voice-mail and I don't know how to reset it.
Questions
•
Android
Accepted Solution
Official Solution
Hello, I recently moved to Europe, and am no longer on ATT. Before I left I unlocked my phone in-store. Now, I am worried that I am no longer able to get carrier updates on a phone I paid $1000 for. I use this phone for work, and if I don't get Android Security Patch Level 2020-04-01, I will no long
Questions
•
Samsung
Accepted Solution
Official Solution
I have ATT DSL. My coded phone works during a power outage, no matter how long the outage lasts. No power needed. No battery backups needed. I plug the phone into the phone jack and it works. After switching to ATT Fiber Internet will the corded phone still work this way or will it be dependent on p
Questions
•
AT&T Fiber Installation
Accepted Solution
Official Solution
Can I use the ATT phone I was forced to by once I stupidly switched from another carrier due to inflated truth( ha ha) and had to purchase a new phone when the Sim locked up my perfectly good 2 month old phone from a different carrier which I was assured would be compatible ... 3 days without a phon
Questions
•
Phones, Tablets & Devices
Accepted Solution
Official Solution
If I establish NEW service with AT&T, can someone from AT&T please confirm the below (received from AT&T Chat Support) is true if I want to use the DUAL SIM card function. If I trade in an iPhone Xs ("valued" at $800) for a 13Pro: -I am required to do a payment plan for
Questions
•
Device Features
Accepted Solution
Official Solution
I have been told by ATT that my BV9800 will no longer wok as of February. I would like to find out of the Blackview BV6000 will be supported. The ATT chat and phone help services have been completely useless in this regard. I need a rugged and waterproof (not just water "resistant") phone u
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
hello i was wondering if this device would work on ATT https://www.amazon.com/dp/B07ZS1B6ZJ/?coliid=I2YPO6XO7L1BRT&colid=N0OR0YRAGT8L&psc=1&ref_=lv_ov_lig_dp_it
Questions
•
Other Phones & Devices
Accepted Solution
Official Solution
Hi I need to be able to access my account history for phone calls/text messages for the month of July of 2022. It will only let me see the last couple days of the month and I need to be able to view the middle of the month. I don’t even know if anyone working in “Support” or “Customer Service” wi
Questions
•
Account & Usage
Accepted Solution
Official Solution
How do I connect to the cloud to manage my account??
Questions
•
Wireless Account
Accepted Solution
Official Solution
Closed
11-5-2022In May of this year I moved from Las Vegas to Texas. I have been a wireless AT&T customer since 2016, something AT&T does NOT care about apparently. Two issues:1) For all of that time my taxes and (most) fees were waved but that has changed in the last several (~5?) months, I am not
Questions
•
Wireless Billing
Accepted Solution
Official Solution
trying to figure out the free AT&T VPN configuration
Questions
•
Data & Messaging Features, Internet Tethering