Hi, I am a US resident AT&T customer with Unlimited Extra as wireless plan. I am considering snowbirding (or more) to Mexico.   One of the features of my plan is, "Enjoy unlimited talk, text, and data use in Mexico and Canada...."    There are restrictions on data spee

Learn about some of "the science" behind the cell signal Science. It is what allows you to make calls, text, stream, games, surf the web, and use apps on your device. It is also the reason why your service may not work as intended. Below is a crash course that goes over scenarios I have personal

My LG G8X Thinq from AT&T current software is android 9 and I'm trying to update it to android 10 but I can't update it

Service Down? Fix it Now With Our Online Tools    Your One Stop Shop For Your Troubleshooting Needs Having trouble with your mobile device? Is your TV service acting up? Is your internet too slow or not working? Is that remote giving you trouble? Is the new Mobile Hot Spot not working

Hello I want help. I bought an iPhone from Saudi Arabia, used and locked from the telecom company. Can I pay the contract and unlock the network? How do I know how much is left on it? I don't know how to use the official websiteI don't have any imei

​Learn what you need to do to unlock your device and the requirements ​ Notice If you are not the original owner of the device​ and are denied a device unlock, you will need to reach out to the original seller/ owner. AT&T is unable to assist. Read below for more information.  To unlock

I have multiple numbers on my account and plan to transfer one to another carrier. Is the process to generate the number transfer pin and provide that and the single number to the carrier?   Then cancel the pin as soon as that transfer starts to avoid issues with the other lines?  The num

I have obtained from AT&T an unlock code for the AT&T-locked Samsung S22 I bought privately. Unfortunately, when I reboot with the Consumer Cellular SIM card, I do not receive the screen that allows me to enter the unlock code. Could it be because Consumer Cellular (as an MVNO) uses AT&T

My new S22 has been giving me problems with all of the speakers, they make a crackling noise whenever music, ringtone, alerts, or when I talk on the phone. This usually happens when I arrive in another city by plane, I turn my airplane mode off and my service looks to be normal until the speakers a

I bought a Samsung Galaxy S9 off of eBay used, it is locked to AT&T and i do not use AT&T. I submitted the unlock request but didn't accept the email in time, i tried requesting again but it says that there is already a request in progress. How do I request another email to confirm it

Good afternoon, my name is Dmitry, I live in Russia, the city of Omsk. Relatives from America sent me an iPhone 7 as a gift. However, it turned out to be blocked, on the telecom operator. When creating an application for unlocking an iPhone, it gives an error "Oops! Looks like we're having network

Me and my husband separated and we called and asked to have separate bills. Well that worked but on the app we still see each others plans . We want to have our own separate apps as well. How do we make this happen so we don't see each others personal information.

Hi there, I recently purchased a flip phone for my son and it was a prepaid alcatel smartflip. It said to wait for 2 days for unlock after I submitted the request. It has been a week now and I called att and they said to call the prepaid dpt. I dont have an account with att so I was not able to con

I just changed from Verizon to ATT. I am trying to set up visual voicemail and it said I cannot until I give it phone permission which is already selected. I de and then reselect and then get the same message or the app closes. Can't get chat support since they are so busy. I have a Samsung S22.

Im planning on trading in my iphone 11 for an iPhone 12 Pro. On the site it says I will get "up to $800" credit, does that mean it depends on the phone? Like will I still get the full $800 for the 11 (which is in very good condition), or will I get more like $500, with $800 being for something like

I have no backups and At&t only gives time of sent and received text.  

I want to block a phone number

Hello For the past few months I have been making a payment for a prepaid cell phone. I do this on a monthly basis and it is not auto deduct. I manually make the payment. I have been trying for the last few days to access the site to pay but get the following message;

I moved to Switzerland for school and will be residing here for the next 2 years give or take. I purchased a Sim card from Swisscom and when they inserted it into my phone today there was an error message. I forget what it said but it said to contact ATT to unlock the device or something. After rese

I have a galaxy s22 ultra i wanted to trade it in for the $800 credit but i want the 23 ultra with is 200 or so extra with the $800. I dont want to pay over time i just want to pay the difference in full can i do that? And if not why not.