Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (3.5K)

Relevance
Selected Relevance

Accepted Solution

Official Solution

ATT Online Pricing - Errors on all pricing orders/selections. Not correctly Showing At Checkout. - Please FIX!

All orders online (any choice / plan / phones) are offering one price and checking out to a completely different price. Not one configuration is populating correctly.  Posted screenshots of different temp orders to show the errors. ATT agents via phone have no clue to as of why. &nbs

Questions

106

9

0

Accepted Solution

Official Solution

AT&T prepaid mobile phone plan - wifi calling and receiving texts from international numbers

Hi there, I am looking into getting a prepaid AT&T 3-month plan (8GB data, unlimited text and talk for $33/month + taxes etc) for my mobile phone and was wondering if anyone knows whether: - You can you use wi-fi calling on this sort of plan - Whether you can receive texts from internationa

Questions

290

4

0

Accepted Solution

Official Solution

I'm a student and I need a line

I'm very confused with the different types of lines available. I'm a student and I need a basic line (prepaid or postpaid). I only use around 10 GB per month of data. I also need a new phone because my current phone is not compatible with the network in the U.S. It should also be a basic phone.&

Questions

85

6

0

Accepted Solution

Official Solution

Porting # from another Pre-Paid Company

I am thinking of switching from my current provider (Straight Talk) over to AT&T's pre-paid services. The question is, would I be able to port my current number over to AT&T? I have a wife with serious medical issues and speak to doctors daily and we spend quite a bit of time on the road

Questions

66

2

0

Accepted Solution

Official Solution

Hacking an old inactive att email. And it is connected to my current cell phone

What can I do about this? I tried att.com/myatt and the page wouldn't load

Questions

139

1

0

Accepted Solution

Official Solution

how to remove my number from old go phoe

I have a new calypso go phone. It was activated at an AT&T store.  I have the same number as my old flip phone (LG B470).  I would like to turn in my old flip phone and have removed all information on it.  But I cannot remove my number from it.  Don't want someone else to ha

Questions

87

1

0

Accepted Solution

Official Solution

S21 Ultra 512GB Variant (Back ordered)

When I first ordered this phone, it's estimated ship date was September. I cancelled the order. I checked back on AT&T's website and found that on the 7th of April, the estimated ship date was April 21st - 28th.I re-ordered. That date has obviously come and gone, and as of last night, the es

Questions

2.3K

20

0

Accepted Solution

Official Solution

New SIM came with Samsung Galaxy S21 Ultra 5G 512 GB no mobile network (stuck on "connecting")

I received my new S21 Ultra 5G 512 GB on Aug 25th. I attempted to activate the new SIM card that came with it online at att.com/activate, and it failed. I tried this several times over the course of the next few days, and finally gave up. I took the old SIM from my old phone (S9+) and put it into my

Questions

601

6

0

Accepted Solution

Official Solution

Closed

Individual Ringtone for Contacts

I just got my new S21 Ultra with Android 11. The option to assign an individual ringtone to each contact is not available. I've searched this forum, the web, and Android Central. All information says to "View More" at the bottom of the contact and choose Ringtone. That option does not appear. Some h

Questions

445

9

0

Accepted Solution

Official Solution

Changing caller ID name

whenever i call, receivers getting my caller name as "Solomon". But my name is different in my account. how can i get this corrected ?

Questions

67

3

0

Accepted Solution

Official Solution

ACC suspended and need to pay - not even an AT&T customer.

I live in a completely different country - not even an American citizen. No idea what AT&T even was until I kept getting billing info from them. Am unable to fill out the fraud form as I need a security number - whatever that is??? This is the email I get sent. It doesn't have my name attache

Questions

186

7

0

Accepted Solution

Official Solution

How to activate (unlock) my cellphone number by AT&T

Hi, I'm from Brazil and I'm willing to go to the USA soon, so I wanted to know how can I activate my cellphone number after I hired it. For example, here in Brazil, we have to give someone a call and then the cellphone number will be available to use.

Questions

101

6

0

Accepted Solution

Official Solution

Unrecognized imei number

My phone is unlocked and i need to activate the service but it isnt recognizing the imei

Questions

132

1

0

Accepted Solution

Official Solution

Green Blinking Power and BroadBand. Red Blinking Phone.

I have fiber internet only. No other services. My internet (wi-fi & wired) works fine. My router shows all lights blinking: green blinking power and broadband, red blinking phone. How can I resolve this issue and have my router accurately reflect my service status like it used to? That would be

Questions

143

1

0

Accepted Solution

Official Solution

Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet?

Right now i use my smartphone to get on the internet with my tablet or computer. I am on the $75 a month prepaid. I get 10 GB of hotspot data on my plan. Would it be better or cheaper for me to just buy a hotspot device instead to get on the internet??  

Questions

171

1

Accepted Solution

Official Solution

Unlock at&t phone s22 galaxy ultra Samsung

I bought the phone from some guy didn't check if it was unlock .it's lock can I some how unlock it for free.

Questions

217

1

0

Accepted Solution

Official Solution

REMOVE ATT FROM MY PHONE

if I pay off my installments plan before 36 month can I remove the at&t service from my iphone and make it a free phone that I can input any carrier worldwide ?

Questions

373

6

0

Accepted Solution

Official Solution

Unlock request phone taking longer than five days

I made a request for unlocking an LG V35 on October 4th and currently it's the 11th with the status In Progress. How long does it take? Normally they say it takes 2 - 5 business days and today being the fifth day, why is the progress taking so long? Instructions have not been sent since I've checked

Questions

421

1

0

0

Accepted Solution

Official Solution

Homephone(voip) Portpin (tello)

I'm trying to port my home phone to tello cellular and need a port pin, I found 1 definitive answer on what the port pin is- "For anyone reading this in March 2022... For old ATT landlines, traditionally ATT landline customer agents would ask for the 3 digits following your phone number at t

Questions

328

5

0

Accepted Solution

Official Solution

Is the Alcatel 4052R VoLTE compatible?

I cannot find in the Alcatel manual, nor on AT&Ts web site if the 4052R SMARTFLIP is VoLTE compatible. I did find a third party site that says it is but I'd like to confirm this.

Questions

575

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.