I just switched to AT&T, (2 weeks ago) and ordered my smartphone online.  I decided I do not like it, and want to exchange it for a different phone.  So, unsure what to do, I went in to an AT&T store.  They said I could do the return over the phone and then mail the phone back (after the new one ari

I just received my iPhone 6s, At&t wants me to ship my old iPhone 6 to them, I early upgraded in the next program, do o just send the iPhone or do I include original box and original accessories, and if I just send the iPhone by itself they should supply more packaging the iPhone just slides around

As AT&T recently introduced AT&T Next UP and Killed Next Every year I want to stop using this service.I've currently on AT&T next every year and next month it'll be 12 month, so I'll be eligible for the upgrade with no extra payments with a trade-in.But I'll no longer have a choice for Next Every Ye

I traded in my phone and mailed back the old phone over a week ago and tracked it through USPS and Newgistics and have the confirmations that it was delivered back to AT&T several days ago however I continue to receive text message and email from AT&T stating my phone has not been received and I wil

So I just got off the phone with this departmentCan someone explain to me how I shipped a phone back to ATT for an upgrade, it shows shipped out on the USPS site they show it received it at the 3rd party Logistics, the 3rd party can't find it and ATT is charging me.They are also telling me if their

I am new to att wireless. I ordered couple of phones and didn’t Like them. So sent them back but almost a month now and the return is not fully processed yet. I had to pay the installment of the phone I already return. Not so good experience with att.