Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (24)

Relevance
Selected Relevance

Accepted Solution

Official Solution

Moving

We are moving from *** to *** on Wednesday, the  26th of October.  Our account number is *** and I am Edward ***  Do you guys move my wi fi router and equipment ?  Tell me how to proceed.   Thank you   Edward ***     [Edited for privacy-This is a public forum. Please do not post personal or unique i

Questions

824

2

0

0

Accepted Solution

Official Solution

How To Get AT&T U-Verse In My Area?

Hi! I am new member & trying to get U-verse in my area & I was told the community can help best way as possible of how to approach it. First my name is Lucky I live in Killen,Alabama. I live with my uncle & aunt. I am on SSD & so is my uncle. Now since I lived here I noticed it

Questions

4.1K

9

0

0

Accepted Solution

Official Solution

I have not had no internet

Sorry to bother you but this is the second day I have came home and I have not had no internet I do not know what happened or what's going on and I really need my internet so can you please see what you can get done thank you and can you please please find out what's going on   [edited for privacy-p

Questions

692

1

0

0

Security issue

I have a serious issue to deal with concerning the AT&T Uverse account at the office of Dr. *****. As his network admin, it is my job to find a solution; however, after hours and hours on the phone with level two tech from AT&T, techs from a company called Security Metrics, a CC processing company c

Questions

304

3

0

0

Why can I not have uverse TV????

my neighbors on the next street have uverse. Can someone please explain why it is not available for my address ***** Mansfield, TX?    Please call [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone

Questions

278

4

0

0

Appointment tomorrow with u verse

Please do not come tomorrow. I fixed the cable myself. Appt was 4 between 1 & 4.   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Questions

288

1

0

0

Request remove and refund Static IP8

I was senting a below email to consumer.appeals@att.com as instructed by an AT&T representative and got a message that 'Delivery has failed.'  So I called a billing department yesterday (Monday 8/22/16) and I was on the phone for more than 2 hours!     I was asking for a credit and a future remove o

Questions

508

2

0

0

Unhappy billing

To: Randall L. Stephenson 208 S. Akard St. Dallas, TX 75202   Dear Sir: I'm sick to deal with your company. Do not scare or harasing me by forcing me to talk to AT&T. Please terminate my account and send me the last bill on January 2016 as we agreed. Thank you Anh Tran   On Friday, April 15, 2016 5:

Questions

685

1

0

0

Internet

Seeing if Internet service is available for *** Nelsonville ohio 45764 and if so how much   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Questions

223

2

0

0

All access availability in Jasper al

Can I get the all access in Jasper al I do receive snap. [edited for privacy – please do not post personal information]

Questions

812

1

0

Looking for Resolution to ATT U-verse Billing

Here is a copy of the letter I intend to mail tomorrow along with my payment and a printed copy of today's online chat.  I have now spent 30 minutes in online chat and another hour in two phone calls with customer service.  I am having a very difficult time getting my U-verse/internet bill adjusted

Questions

298

2

0

0

Incorrect Bill from U-Verse

Hi, First I want to say that I've been a customer with AT&T Wireless for 8 years now. We took up AT&T U-Verse service after moving to a rented apartment in TX about 9 months ago. When we decided to move out, AT&T U-Verse did not have the same services in the new location and I actually called twice

Questions

197

1

0

0

Service Cancellation

I want to cancel my Uverse service and I don't want to make any future payments, however I want it to be canceled on the 10th of June.Could you please do it?Thanks   [Edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, emai

Questions

222

2

0

0

E billing notification

i was never notified that i was enrolled into their e-billing program. Like a dummy i was sitting at home waiting for a paper bill to arrive. As a result i was charged a $49 restoral of service fee after i paid my paper bill along with two $9 late payment fees. Add to that i was even charged a $47 c

Questions

700

5

0

0

My experience with ATT since I moved from TWC

To whom this may concern, Wow where do I start! I've been a long time ATT customer (wireless) and mostly I'm pretty happy with the wireless service you provide. As a matter of fact, I actually recommends friends and family when they asked me what kind of wireless service they should go with I alway

Questions

671

1

0

0

Closed

NEED TO BUY A NEW REMOTE....!!!!!!

I HAVE HAD UVERSE 450 PACKAGE FOR "MANY YEARS", & MY MAIN BASIC REMOTE HAS LOST IT'S FUNCTION OF CHANGING CHANELS, PLUS 0THER PROBLEMS. I JUST UPDATED MY MAIN DVR RECEIVER A MONTH OR SO AGO, & I WOULD LIKE TO BUY THE MOST UPDATED REMOTE THAT U OFFER.....I WENT INTO THE REMOTE AREA & IT STATED THAT T

Questions

855

18

0

0

Need account number

I am trying to activate my cards. I need my billing account number. [edited for privacy – please do not post personal information]

Questions

733

1

0

0

Protection

I want to know, why I'm being charged $13.49 for protection of a modem and home wiring? That's a wopping $161.88 per year. If these items were to stop operating properly, would you per I drop your service for at rate of $82.96 or $995.52 per year. I feel like I'm being overcharged. You want me to pa

Questions

328

1

0

0

4th Consecutive Movers connection abortion from AT&T and DirecTv.

Look, I am a 60 year old DAV in fair health and need your help. They have installed UVerse ignoring my insistance that I did not want it and needed DSL because of my cardiac monitor. I authorize you to look at my history to see how many incompetent agents have connected me to the wrong offices or hu

Questions

297

1

0

0

Reinstate service

My cancellation was put in for today but we will still need service for a few more weeks since we will not be moving til then . Please contact me back at [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses,

Questions

467

1

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.