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Questions

 • Apps & Programs

7.3K

20

0

0

I Hate This Service

I have phone service and I am not sure when my due date is etc....instead of someone working with me to explain stuff I am usually getting disconnected and told my due date was the day before I really hate this service

Questions

 • Wireless Account

130

4

0

0

My plan's renewal payment didn't work, and it may have gone to the wrong phone. Still paid the $60.

I'm not totally sure how it happened, but I went down to a local AT&T store to pay for my phone's plan to be renewed on the last day. As far as I can tell, nothing went wrong when I made the payment. It was the day after when I noticed something was wrong. I was unable to call or text, and when atte

Questions

 • More AT&T PREPAID Discussions

62

0

0

0

ATT Rewards Card not recognized for bill payment

When attempting to pay my DSL bill, the ATT Rewards Card is not recognized as a promotional card.  It won't agree with the expiration date imprinted on the card, or the expiriation date that I keep receiving warnings that it will end this month.  I tried both dates.  The bill payment system won't re

Questions

 • AT&T Internet Account

230

1

0

0

iPhone 6 Preorder Screw Up and Payment Posting Timeframe

I don't even know where to begin.  I am on the Next plan and I wasn't eligible for an upgrade unless I paid my account up to 12 months (I've only had the next plan for 6 months).  So I made a payment online 9/12 and received a confirmation email and text.  I went into the store on 9/13 to pre order

Questions

 • Wireless Billing

488

4

0

0

USPS lost my package, AT&T won't refund the down payment I paid

I called AT&T on January 21st, 2019 to take my husband and my phone line out a family plan and get our own AT&T account for them, the AT&T representative lied to me by assuring me that I can buy two new lines and devices, then replace the new phone numbers with the original numbers we want to keep o

Questions

 • Wireless Account

376

3

0

0

AutoPay enrollment is currently unavailable?

So my issue is just as the title says, every month when I try to pay my bill, an error pops up when i try to set up autopay "AutoPay enrollment is currently unavailable. Please try your request again in 2 days."  Which has been the case for the past several months.  Thanks in advance for any help!

Questions

 • More AT&T PREPAID Discussions

235

1

0

0

Deceptive and fraudulent pricing on new customer orders

I placed an order for new service online, internet and direct TV, $65 a month, rewards card of $150 to been given after 30 days. I spent along time online to order this package and chatting with Rep Audrey, she was fixing the order because the rewards card offer wasn't showing,. I completed the orde

Questions

 • AT&T Internet Plans

275

2

0

Problems with Auto Payment

Hi there.I am on the $60 gophone plan. A couple of days ago, I got the normal text message telling me my phone was about to renew. I normally am on the autopayment plan that just takes right from my checking account.Anyway, due to some circumstances, I turned my autopayment off and just used a norma

Questions

 • More AT&T PREPAID Discussions

2.3K

6

0

0

Changed plans but still charged for old plan

I'm a prepaid user on the $45 plan and get a $5 discount for auto pay. Chose to change to the $35/$30 plan. Per the instructions on the account page, I waited til today - one day prior to payment day - to change plans. The plan changed... but it still charged me $40! It overpaid itself by $10 and i

Questions

 • Account & Usage

287

6

0

0

REFILL CARDS RIPOFF

I WONDER WHY AT&T OFFERS A $60 REFILL BUT NOT A $60 CARD? YOU MUST BUY A $65 CARD TO REFILL $60! I WONDER IF WE SHOULD EXPECT A RATE PLAN INCREASE SOON. I THINK IT IS TOTALLY LUDACRIS TO MAKE SOMEONE BUY A CARD FOR $5 EXTRA WHEN THERE IS NO NEED FOR THE OVERAGE! I KNOW ITS JUST $5 BUT YOU PAY THE RE

Questions

 • More AT&T PREPAID Discussions

310

3

0

0

Payment Arrangements

I made a payment arrangement this morning , however soon after my services were still cut off I been on the phone and on-line most of the morning and getting nothing but the the run a aound. I spoken to Stenston and Allen who stated that arrangements were made that my services should,'t been disconn

Questions

 • U-verse TV Account

632

1

0

0

AT&T GoPhone - Payment Denied Contact Bank

Hello, I've seen quite a few posts from other people having issues making payments towards their account on the GoPhone website.  Will you please fix this problem? I have 3 cards and a checking account as a funding option on my GoPhone account. Every single one of them is "Denied, please contact you

Questions

 • More AT&T PREPAID Discussions

2K

6

0

0

Validate Prepaid Account with No Saved Payment Device

I recently had to change my 4 digit pin because I forgot it. When I login to my prepaid account and try to make a payment, I am given a prompt tat my pin was changed recently and that I need to enter a saved payment device. Problem is, I didn't save the credit card number I used. I know the credit c

Questions

 • Account & Usage

1.2K

1

0

0

Does AT&T use fraud fraudulent or negligent business practices?

Have you ever had it , with a company, without your permission or in some obscure checkbox so that without your knowing they can charge you again for a product you did not want? or maybe just didn't want to pay for. Well that's not what we are talking about it sets up a relatable president. you see

Questions

 • AT&T Internet Account

301

2

0

0

I received an email from a payment I never did, never used your services (scam?)

I reveiced an email to my account, tittled AT&T Payment Processed for Account Ending in ****, and I never made a payment, does not appear in my bank account, and you keep on sending emails to me. Please, can you tell me what's going on? I don't want to receive any further emails.

Questions

 • Wireless Billing

353

2

0

0

AT&T charged me $72, but this payment doesn't appear on my account

Hi, i have paid my bill today (04/11/2018) online at https://att.com .While transaction it showed me payment was unsuccessful, but i checked my bank statements and i see on my bank account, i have been charged $72I contacted via online support, talked with 3 person. None couldn't help me. I called t

Questions

 • AT&T Internet Account

135

1

0

0

Payment Extension

Is it possible to:1) change my due date on a pre-paid/ AT&T go plan?2) get an extension? My payment is due the 21st, but I don’t get paid till the 25th.

Questions

 • More AT&T PREPAID Discussions

1.1K

2

0

0

Closed

AT&T Bill payment system not working

I've been trying to pay my bill online for two days.  I've paid it online for years with no issues.   After I log in and select payment, it gives me the "Please give us a moment.  We are almost there" message.  Tried on different browsers.

Questions

 • Online Account Access

3.5K

5

0

AT&T doesn't care about its GoPhone customers

The terribleness of your customer service is nearly unparalleled.  Perhaps you treat your contract customers better; I am of little means and wouldn't know.  I have used your GoPhone service for roughly a year, and while I've rarely had much to complain about, I've never before had to deal with your

Questions

 • More AT&T PREPAID Discussions

176

1

0

0

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