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Unable to download Parental control app

I've tried numerous times and worked with support on Chat and on the phone and no one has resolved my problem. Using a PC, Win 7, latest IE browser. I need to control access to the internet by device. This app is the only solution AT&T offers yet it won't download.http://www.att.net/parentalcontrols

Questions

 • AT&T Internet Equipment

247

1

0

0

Direct Download of Parental Controls

I'm hoping someone can help me, because AT&T Online Chat has once again, proven itself COMPLETELY USELESS. I'm trying to download Internet Parental Controls.if I'm using internet Explorer, I can only get as far as: http://www.att.net/parentalcontrols Then when I lick on Download Now, I get that the

Questions

 • AT&T Internet Email & Security

3K

5

0

0

Parental controls on all wifi

Has anyone figured out how to put parental controls on all of the wifi in the house?  This was so simple with Comcast I didn't dream it would be such a problem with att Uverse.  I can't attach my own router (TV goes out and I can't connect to internet) that has Genie software which I set parental co

Questions

 • AT&T Internet Email & Security

770

0

0

0

Please Bring Back Smart Lmits!!!

There are other posts in this forum that detail why some parents are upset about the loss of Smart Limits. Please bring it back immediately. Why not offer Smart Limits plus your new service? You'd probably get some customers who sign up for both. Thanks for (hopefully) listening. 🙂

Questions

 • Data & Messaging Features, Internet Tethering

420

3

0

Parental Content Filter and Screening

Hello, is there a way I can block specific websites and/or set content filters to prevent my children from accessing inappropriate websites?

Questions

 • AT&T Internet Features

328

3

0

0

parental controls warning on U-Verse app

From the master account device, I have set The parental controls all to off except for allowing purchases. My mobile phone is associated with my master receiver.   On the u-verse android I have not set any locks in the parental control.   Still get this message on my Samsung SM J327A. &n

Questions

 • Watching U-verse TV

645

3

0

0

Live TV disabled due to parental control restrictions.

The sub account is not able to view on demand content dur to parental control restrictions. However, checked master account and no parental control is selected. What restriction is there?

Questions

 • Watching U-verse TV

383

1

0

0

Parental controls for internet

I am trying to download the parental control for internet. I keep getting a message that says "Sorry.  Parental Controls is no longer supported on Windows 95, 98, ME or NT.  Please see the System Requirements to see what systems are supported"  I have Windows 10. I have tried on Chrome, Firefox and

Questions

 • AT&T Internet Features

285

3

0

0

Secure Family

Is there any acknowledgement from AT&T on fixing the horrible mistake that is Secure Family (replacing Smart Limits and Family Map)?I have tried and tried to find out if there are any plans to restore the functionalities provided by the original parental control apps, but cannot find out anything...

Questions

 • Data & Messaging Features, Internet Tethering

227

0

0

Parental Controls and windows 8

I am so very disappointed and upset that AT&T offers a product or service such as Parental Controls and  can not keep up with the updates in systems in order to provide the product.  I have Windows 8 and want to use Parental Controls (and pay for that priviledge) and can't because it doesn't support

Questions

 • AT&T Internet Account

394

1

0

0

'Snooze' Parental Controls on Uverse?

I think I know the answer to this based on research but is there a feature to snooze the parental controls on the receiver?  With a shared TV, it is very frustrating to have to put a PIN in on every station / show I want to watch after my child has gone to bed, if he's out for the day, etc.  Ideally

Questions

 • U-verse TV Equipment

133

1

0

0

AMC - User Account Unauthorized?

I'm currently trying to watch "fear the walking dead" on my laptop at home, and when I click on the episode a message pops up:Unfortunately it appears as if your user account is not authorized to view this content. This could be due to the following reasons:This channel is not included in your paid

Questions

 • Watching U-verse TV

421

1

0

0

Blocked Number

Hello, a few days ago I was trying to text a friend of mine and I received an immediate text back that said “We’re sorry, but the phone number you are trying to text has been blocked by your wireless account owner” Doing some research by certain words not being in all caps I assume that my father (w

Questions

 • Data & Messaging Features, Internet Tethering

127

1

0

0

TV FAQs

 Setting up your TV U-verse TV Basics Program your Remote Setup your HD TV The Hallmark Channel Channel Lineup Parental Controls for U-verse TV Watch TV anywhere with the U-verse App   What to do when your TV screen shows No Signal? Remote not working? How to Fix yo

Questions

 • U-verse TV Equipment

2.8K

1

0

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Secure Family...NOT

Dear AT&T, Secure Family is a serious step backwards from Smart Limits and Family Map.  I have made many phone calls to “customer service” but cannot find an avenue to give honest and constructive feedback to AT&T.  Can you please provide a way to do so if you care at all about what your customers w

Questions

 • Data & Messaging Features, Internet Tethering

371

1

0

Family Map access on kid's phones

I think I have finally installed and got family maps working on my phone and my two kid's phones.But I see that the icon/app is not only available to me on my phone, but it is available for the kids on their phones as well.   Right now, they can follow each other and have the same access to informat

Questions

 • Device Features

340

1

0

0

Saving MAC filtering on a 5268 Router

I am trying to limit wi-fi to specific devices. I did this all of the time with my old router when I could toggle between "blacklist" and "whitelist". We have been upgraded to the 5268 and I just can't get it to work. I did first have to shutt off the WPS to prevent a red box and error from occurrin

Questions

 • AT&T Internet Equipment

336

8

0

0

Secure Family

I have taken to literally suspending my kids phone/data service at night through the account management web page (and it is tricky to do so and not ideal at all), as Secure Family doesn’t properly allow me to put easy to manage limits on like Smart Limits did so well.  Am I missing something?  Why w

Questions

 • Data & Messaging Features, Internet Tethering

399

2

0

0

Cannot access any channels due to parental control, but I have no pin set

U-Verse TV: Every channel is blocked due to parental control, and it asks me to insert my pin. However, when I insert it, it tells me that "no pin has been set yet. Go to your settings menu to set one". So I click Options then Parental Controls, and I enter our preferred 4-digit pin, but it repeats

Questions

 • Watching U-verse TV

894

2

0

0

2nd Wireless Router with Parental Controls

I've seen a few different possible solutions in the forums but they are either way over my head or not quite the right approach for my situation. I want to add a second route which has parental control features for wireless access (set time limits for wireless access).  I would like for the wi

Questions

 • AT&T Internet Equipment

153

2

0

0

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