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Denied Unlock Request - Why do you lock my phone in first place?

I bought a new iPhone X about one month ago from BestBuy. I paid in full ($1300+). It's Verizon version iPhone X, it suppose to be carrier free. When I try to use another sim card, it said sim card not supported. I went to BestBuy, a representative told me I should contact AT&T to unlock my phone si

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