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Unable to unlock paid off phone

Hi I have been trying to get my Samsung Galaxy S6 Edge unlocked and having some issues. Would really appreciate any suggestions on how to address this. 1) I had paid off my phone installments 3 months ago 2) I went to att.com/deviceunlock to request for my phone to be unlocked and received the follo

Questions

 • Network Coverage

788

2

0

0

Trying to unlock a paid off device that is out of contract.

I have paid for my iPhone 7 Plus in full it is out of contract and paid off. After multiple trips to my local AT&T stores and hours of phone customer service and my own time wasted still no success. SOMEONE PLEASE HELP!!!

Questions

 • Apple

158

5

0

0

AT&T is holding my phone hostage, HELP!!!!

If anyone from AT&T can help me it would be greatly appreciated.   I have an Apple IPhone 5s that I had under a NEXT program, that I paid off last year.  I have tried unlocking the phone via the automated portal, and I get an error that the phone has not been paid off yet..... wrong...... I called A

Questions

 • Wireless Account

527

6

0

0

Does unopened fully paid iPhone need to be activated with AT&T sim card before using with another?

I have bought a new unopened iPhone XS Max (GSM and CDMA) and the seller told me that it is fully paid off and can be activated on any GSM.So when I open the box, do I need to insert AT&T sim card to finish the activation or can I put any sim card and start using the phone?The problem is, that the p

Questions

 • Apple

1.2K

7

0

0

Phone has been paid off but ATT Unlock request form says it is not paid off

I paid off my phone over a week ago because I need to take it on a trip abroad. I plan on getting a local SIM card. When I fill out the form to request the unlock code I keep getting the same message: This device isn’t eligible to be unlocked now because all of the installment payments have not been

Questions

 • Android

1.3K

1

0

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