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AT&T DATA CONNECT PASS W2GO2 - BEING CHARGED FOR OVER 4 YEARS ON A STOLEN iPAD

Dear all, Absolutely need help here. I have tried multiple times to get this plan cancelled but cannot be found in the AT&T database. I left my iPad on a plane 4 years ago, it was taken and not returned. I have been trying to cancel this data plan since that time. I have been charged 35.00 a month f

Questions

 • Plans & Features

1.8K

3

0

Overcharged bill after doing multi lines

I have used AT&T for 6 months with no problem until I add my friend to the multi-line. The online seems fine but the money AT&T deducted from my account is $30 more than it should be.I tried to call customer service but it didn't work.Need explanation and solution for this asap.

Questions

 • Wireless Billing

89

3

0

0

AT&T won't honor the quoted price for my service

Via chat I was quoted a price of $104.99 (plus taxes and fees) for AT&T Uverse TV, Phone and Internet as of 06/2018 through 06/2019.  I have had billing problems ever since.  While AT&T confirms they did quote that price (I have several AT&T chats to attest to this); they now say they cannot honor i

Questions

 • U-verse TV Account

990

6

0

0

AT&T reports I used more data than what my phone says I used

I have a Blackberry Classic on the GoPhone 1.5 GB data plan. My phone reports I used 1GB of data but AT&T says I used all 1.5 GB. This is 50% more than what the phone reports. I was wondering if it's a posibillity AT&T's measurements arew wrong.

Questions

 • Other Phones & Devices

368

5

0

0

Customer Service did not make the changes they promised, then hung up on me

I have been trying to cancel my DSL for most of the afternoon because they were not able to give me the price for the service they promised me last month when I called about being overcharged. Not only did they refuse to credit my account as they had promised previously, but I just spent 45 minutes

Questions

 • AT&T Internet Plans

346

1

0

0

Cheater Representatives & Cancelling Subscription

I went to AT&T store in State Street, Madison, WI on 23rd Aug to select Internet service for my new apartment. The representative has told me that if I enrol into the $50/mo ATT TV NOW plan, I can have the remission of the $100 installation fee. The representative also reminded me that this $50 incl

Questions

 • AT&T Internet Plans

151

1

0

0

Being Charged $10 more than quoted and it is REALLY bothering me.

OK, so I finally had ATT fiber installed at my house this month. When I spoke with the customer service rep I was told that my bill would come to $90 plus taxes/fees. I just received my bill via mail and it is $10 more a month than quoted ($100 vs $90). I spoke with this guy for a while regarding th

Questions

 • AT&T Fiber Account

844

3

0

0

No Response from AT&T

I message ATT asking them for their email so I can send them an invoice concern which I outlined in a email along with some detail that was hard to really talk about over the phone.  The person on their chat gave me attcustomercare@att.com and I populate the "To" with this by copy/paste to ensure no

Questions

 • Wireless Billing

127

3

0

0

AT&T Hit me with major fees after I upgraded to Uverse; Failed on promise to remove them!

Upgraded to Uverse In June of this year and I thought it was going to be a simple upgrade to uverse's $34 monthly plan. Just call, ask for the upgrade, and it's done and thats how it was presented by the sales rep over the phone. After a month of seeing my bill show what looked like the right amount

Questions

 • U-verse TV Account

329

5

0

0

Very angry

I am very angry with ATT&T. You have been charging me insane amounts of money each month for a service I was assured was set up correctly and yet each month I have trouble with it and get charged. You suck! I would like to be reimbursed for all my troubles and expenses but it is so hard to communica

Questions

 • More AT&T PREPAID Discussions

202

1

0

0

Over billed for uverse tv intenet promotion

Has anyone else been over billed on for uverse tv and internet bundle on the first bill?  My bill is supposed to be 105 plus tax per month. My first bill was 290. All of the fees that were supposed to be waived were included in my bill. My ticket was escalatedfor the issue to be resolved. I was prom

Questions

 • U-verse TV Account

148

0

0

0

Worthless Customer Support

I have reached out a multitude of times and tried to reach a solution to the gross over charging of my account.  Repeatedly I have been told that I would receive a phone call back and still 9-days later, have not heard anything from anyone.  This is crazy and come the end of the week, [Edited to co

Questions

 • Wireless Account

311

17

0

0

Uverse internet overcharged and bad service

My service keeps getting worse and worse as the price goes up. I was charged for 18 speed for 6 months to a year and could only have 12. Customer service said they would credit the extra amount to my bill but they never did. Also when I did upgrade my plan they said I had a service call and charged

Questions

 • AT&T Internet Plans

246

2

0

0

UPS lost router, ATT doesnt care

I saw that I was charged $170 on my account for the rented router/wifi equipment, after it was closed, because we moved. It was after 30 days, so I called to make sure I would get a refund even if I sent the rented router back. If I couldn't, I planned on keeping it. I was told, "of course! just tak

Questions

 • AT&T Internet Equipment

262

2

0

0

How do you escalate a billing issue?

I briefly had a wireless account with my partner, which we ended up canceling we never received part of our order after 3 weeks. We returned the phone received and closed out the account, and even got refunded for the phone we didn't receive the returned phone my husband used.   Now, we'r

Questions

 • Wireless Billing

340

1

0

0

ATT Prepaid Charged $90 PLUS TAX for One Line and Never Received $50 Visa Card

I recently decided to change my ATT prepaid service from one plan to another. I've had ATT service for about a year but there have been some issues. What happened was I had just paid my bill for the month of March when I decided to change plans. The transfer system said that I would lose data but it

Questions

 • Account & Usage

617

11

0

0

$83 Gone in a Single Useless Click

So today I received a phone and seeing as it was way better than my old one, I decided to put in my UNLOCKED sim card in. The moment I opened a single app, before a single thing other than a white screen popped up, I was charged $83 for 40MB of data. It drained my balance to $0 and left me confused!

Questions

 • Account & Usage

378

3

0

0

Overcharged and bad service providers RUN!!

I have been extremely over charged and none of the reps have answeres as to why my bill is $699 for only two lines. I was given reference numbers that don’t mean anything

Questions

 • Wireless Billing

64

1

0

0

Horrible Experience with a Customer Retention Specialist About Being Double Billed For Months

I just got off my third call with the manager of customer retention, Chris.  For three months I have been getting double charges on my credit card for my bill.  We are talking an excess of over $530.00 in charges.    Every time it happened I called with no resolution.  This call today was my 3rd cal

Questions

 • Wireless Billing

178

2

0

0

Rude Customer Service Rep

I called to dispute my Text messages with Melissa because I got charge for the same text message 3 times.  she explained that people can receive and reply text in second, and I agreed with her that others can, but not in my case and I get prove because my messages still in my phone as proof.  She we

Questions

 • Data & Messaging Features, Internet Tethering

372

2

0

0

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