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BEWARE Overcharges for International Plans $$$

This is a fact not a question but I can not find any other way to notify someone at AT&T who "cares".  If you buy a 30 day International Passport 1GB | $60.00 one-time charge and if you have previously bought a International Day Pass, you will be charged $10 per day on the International Day Pass eve

Questions

 • Wireless Billing

1.3K

12

0

Accepted Solution

Official Solution

I have been charged for data I did not use!

Hello, I have just gotten a bill for my monthly wireless data use for a device that is used for work.  It is nearly always in a place where there is already a stable wifi connection (business). My phone says I've used apps which I do not even have a subscription for! Itunes, Netflix, and others, the

Questions

 • Wireless Billing

346

9

0

0

Accepted Solution

Official Solution

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Rewards, Fees, and Bill Payments

We put this together to help you find some of the popular questions on Reward Cards, Fees/Charges, and Billing information. Also, Owen is here to help you out and gives a brief and simple explanation of some popular billing questions and how to do it all on the myAT&T app.     &nb

Questions

 • U-verse TV Account

81.5K

9

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Is there any way I can see my rolling balance?

Is there any way I can see my rolling balance? I have a GoPhone, prepaid 10 cents/minute, 20 cents/text. After every call or text ATT sends a free message stating, "new balance after recent transaction of 10 or 20 cents."  Recently I'm getting messages from ATT that indicate an balance drop of 60 ce

Questions

 • Wireless Account

82

0

0

0

House burned down in November, canceled the line. Getting a 200$ bill every month. They will not ca

Very upset by this. My house burned down November 13th. I only had a land line. I called to cancel the number within a week. Was told it was canceled. Got a 200$ bill. Sent payment along with a letter that explained the phone was suppose to be canceled due to fire. Hoped for a refund. Next month got

Questions

 • AT&T Phone Account

213

1

0

0

overcharged bill

Dear AT&T, the agents I was talking on a phone were not helpful, so this is the last chance I got...A month ago I received a bill that was almost doubled the regular monthly amount. I called the customer support, and was explained that the charges are from using my phone data in few countries in Eur

Questions

 • Wireless Billing

430

9

0

0

Data Overcharging / Customer service promises investigations, then say there was no investigation.

I have subscribed to AT&T internet for nearly a year. I have a Data Allowance of 1024GB/month. I typically run close to that or exceed it. I receive email notifications when i am close to my limit. Then, when i exceed it, i'm sent a notice that i'm being charged $10 for an additional 50GB package. T

Questions

 • AT&T Internet Plans

1.9K

21

0

Wireless home phone

How to stop phantom usage. Being charged double actual usage

Questions

 • AT&T Phone Account

84

1

0

0

Incorrect biling

In march this year we changed to AT&T to save money. We talked to a rep and was quoted $40.00 for internet and $19.99 for land line phone plus about $5.00 in taxes/fees. The monthly bills since then have been correct on the internet charges, but the landline phone has been wrong. We have been charge

Questions

 • AT&T Phone Installation

350

1

0

0

Over Charged

I have a prepaid account with a second phone on my account. Both phones are under the $45/month plan (multi-line discount -$5) and I also have auto-pay (-$5 @ 2 = -$10). My total bill Is $45 × 2 = $90 - $5 - $10 = $75 × $6.19 (0.0825 tax) = $81.19. An $81.19 deduction was attempted from my account -

Questions

 • More AT&T PREPAID Discussions

181

0

0

0

Invalid $159 Charge - UNRESOLVED

I called ATT about a month ago to install an Ethernet port in my newly purchased home. They said that a tech would come out... and he did...but he didn’t possess the skill set to do the requested wiring so he left. Now I’m sitting with a $159 charge on my account and ATT repeatedly transferring betw

Questions

 • AT&T Fiber Account

511

4

0

0

my AT&T Wireless bill keep going up every month :-(

Why is my AT&T Wireless bill keep going up every month I signed up with a WAL-MART STORES INC company discount I was promised a locked in rate $119.00 that I Have never received Contract start date 11/03/2014 and my Contract end date 11/03/2016 can someone that cares please Help

Questions

 • Wireless Billing

421

5

0

0

Lied to in store, no help on phone

I recently went to an AT&T store to add my mom to my plan. She was coming over from another carrier and also needed a new phone. After much discussion with the associate and help from the manager, we agreed on a method that would let me add her to my grandfathered unlimited data plan and only add ab

Questions

 • Wireless Billing

337

9

0

0

Overcharged Bill

I'm so disgusted with ATT at the moment. A rep had me change my bill to a new service promising it would he cheaper. I already had an unlimited plan and was moving to the new one. So other then cost saving, there was zero reason to do it. I asked the advisor originally to go line by line on the bill

Questions

 • Wireless Account

656

18

0

0

Posted Bill(s)

I made a payment about 30 minutes ago, and deducted $8.00, because of an email I received from AT&T, letting me know that my bill had received a credit of that amount. Suddenly, I find...on another page, that the payment had already been posted, AND ANOTHER payment had also been posted for the amoun

Questions

 • Wireless Billing

108

1

0

0

A 20 years customer now leaving! Extremely frustrated with AT&T overcharge and poor customer service

AT&T charged me on roaming service while my families traveled to Mexico in Jan 2018. My 20G mobile share plan could have Mexico roaming FREE! Though I called AT&T to ensure that my lines included free roaming in Mexico, I was charged for $726.78. With 5 hours talking to AT&T different customer servi

Questions

 • Wireless Billing

187

5

0

0

Overcharged or wrongly billed by AT&T and would like to dispute? Try this.

I recently found out that I was charged by AT&T for over a year for a prepaid number that I had deactivated. After hours spent on the phone with customer service, the finance and disputes departments, each trying to dodge me to the other, I had my issue finally resolved by reporting it to the Federa

Questions

 • Wireless Billing

112

2

0

My Data went over excessively this month

Hello! I appear to have an issue with my phone excessively using data. I'm trying to view my data usage to troubleshoot what apps or processes are causing me to go over my 2GB limit, but the report is not very detailed. It does not tell me what function is using the data. I don't use my phone heavil

Questions

 • Apple

323

2

0

0

My wireless bill added up $37 per month with no reason, help

I went to att store, agent told me I can get uber discount offer me $98/month 15GB, 3 phones plan.  Because I had "bill goes up with no reason issue" happened in the past,  this time just for sure I asked him twice will my plan rate will change? bill go up in futrure?, the agent told me that bill ra

Questions

 • Wireless Billing

627

9

0

0

Double/triple charged for text messages

On AT&T Prepaid; purchase text message package. Have been suspicious of overcharging for texts. Before last re-up, cleared phone of all messages.Lo and behold! AT&T's records, in my account history, show a use of 25 more messages than actual.A quick look at the account history for this period reveal

Questions

 • More AT&T PREPAID Discussions

521

4

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