Have you received a suspicious email, call or text message? We can help.

Official

Accepted

Unanswered

Advanced Filters

Search Results (6)

Relevance
Selected Relevance
Overbilled for a Phone I Returned to AT&T Store

I am a longstanding AT&T customer from Tampa who upgraded to the IphoneX during Apple's pre-order period. I upgraded my aging iIphone 6S Plus with AT&T Next plan during that pre-order. Although I owed only a few (4) payments on my old phone (about $85), I got no option of paying that at the time, an

Questions

103

1

0

0

Refund

I found out today that I have been paying far more than necessary for far less than I could be getting if I had been made aware that my plan was obsolete and that much better options were available.  The reps at the 800 number were rude, disrespectful and of absolutely no help to me today.  They tol

Questions

100

3

0

0

Three employees have misrepresented the truth

I spent nearly two hours today trying to resolve an issue concerning what I was told and what has actually happened. Loyalty employee number one, upon learning I was ready to terminate service, because we use only a few GB of data and pay $120/month. He not only talked me off the cliff, he also conv

Questions

519

6

0

0

AT & T Refuses to address Grievance, over charges, extortion, and fraudulent business practices

In May, 2016, I was offered a "bundled" service of U-verse TV and Internet on one year promotional. Was given DirectTV satellite instead, but had no "line of sight" for satellite dish, per AT & T "supervisor" in Houston named "Pat".  Pat assured me that as AT & T was unable to provide service, all D

Questions

142

1

0

Sucky ATT "policy" = $700 in overcharges

I tried to suspend my ATT iPhone and data service while living abroad but ATTs policy is that customers have to suspend service BEFORE leaving the country, change of service cannot be done from abroad. I was charged over $700 for service I could not suspend. That SUCKS. I could not post this comment

Questions

497

7

0

0

Billing

Did anyone else ever notice that AT&T's plan price estimates are $100 (or more) cheaper when they're advertising them (this includes deals, such as free tablets), but after you've purchased a plan and a device they're a $100 more than the advertised estimate... I've been noticing this, for quite a f

Questions

143

3

0

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.