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Prepaid (autopay) phone not cancelled when travelling

Hello, I am not happy. I have been travelling since November in Vietnam and before I left I went advised AT&T to turn off my prepaid function. I am still in Vietnam and since November you have still been charging my credit card every month, and I was ENSURED my autopay was off and it was not.Can any

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36

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Upgrading Help

I have been a customer of AT&T for so long I can’t remember actually I've always been a with you guys. I have been sitting on hold for over an hour. Your a huge billion dollar company, so in Marine Corps jargon this is (Edited per community guidelines). Unscrew your self. Not to the person readi

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26

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Lack of coverage in TX, LA, OK, MI, RI

It appears that a squirrel knocked out about 1/3 of all the AT&T cell towers this year?  What happened?  No one in my family that has AT&T can make or receive calls except on the highways.   Cell coverage has been very good for 6+ years here and in other states until thi

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why does UVerse keep pausing

MY UVERSE RECIEVER KEEPS PAUSING. AT&T (Edited per community guidelines)

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Transfer and billing

An AT&T customer has asked us to transfer billing responsibility to you for one or more wireless numbers. If you accept this transfer you're responsible for all financial and contractual obligations for the number(s) you accept. This includes, but isn't limited to, all service contacts for th

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42

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Switching to ATT

I was coerced by a representative of AT&T named Terry (Edited as per community guidelines) into switching my account from Sprint to AT&T. He drove up in my drive way the day my tv and internet service was being installed.  He swore to me and two other witnesses that my bill would only

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60

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At&t Here for you but not

Anyone else unemployed and struggling to get by and decide what’s important shelter food or phone?? Then to have phone shut off cause at& t refuses to consider themselves essential during a pandemic?? Hopefully I don’t need my phone for emergencies in the near future.

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Fraudulent Promise to Pay Set Up

AT&T has set us up on several promises to pay to allow time for them to clean up there work. 3rd billing cycle your account will get upgrade credit they say. That was back in early 2020. Fast forward 7 billing cycles later. Sorry but it will take another 3-5 business days. 210 days later. It’s a

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132

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Internet speed and price

I am in Valdosta, Georgia in a neighborhood that is about 10 years old. We have been waiting for fiber internet in our area for at least 5 years now. Just spoke with AT&T corporate office and was told we will wait another 3 years to get fiber plus all we have offered here is 18 mb internet that

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31

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Scammed by some AT&T workers at a store

I was scammed the other day by the at&t workers at the store on Cicero 3455. Location they turn my phone off (Edited as per community guidelines) number and made a account so they can get iphones 13 on my account can you please fix this I have no phone now here in Plainfield IL. 12 Dan Ireland

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128

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Data usage fees

In light of the current situation with individuals forced to work remotely, I would hope that ATT would set the precedent to provide unlimited data to all of its customers with no fee!!! even $10 is too much for many right now. Make unlimited free to all until the quarantines are lifted.

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37

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Apple Watch

Assuming an apple watch can only be addressed by an iPhone by at&t vs. All other smart watches how does this work exactly.

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178

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shared plan data usage

I keep getting alerts about my data usage being high. At&t wants to add 1GB for $15. I keep telling them no, do not add anything to my account without my consent, they ignore me and charge me $15. Another thing is my "shared" account. I've called and talked to a person who assured me they would look

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157

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My internet svc is down & AT&T WON’T FIX IT >:(

My AT&T internet service has been down/broken for 12 of the last 19 days because AT&T WON’T FIX IT and I’m getting text messages from AT&T regarding “going over my data allowance” on my cell service becaue I’M USING CELL SERVICE ALL THE (Edited per community guidelines)ING TIME because they won’t fi

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About cancelling ATT prepaid wireless

Hi, me and my wife are using AT&T prepaid service from long time, I m on 65$ unlimited plan and my wife in 50$ plan. I recently noticed that its 45$ for new customer. So, I am planning to cancel my existing number and get a new one. Is it possible in this way and will I be eligible as a new customer

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internet is down

all lights are green except alarm light is off.The network modem keeps trying to connect but has a red light for broadband... I think this has happened before when the weather was very windy and line outside the house was disconnected or worn out.site says to pm @ATTU-verseCare but i dont see a func

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iPhone hotspot tethering

I have unlimited plan. Is my hotspot limited? If so how can I see usage and increase. Using for work more than normal.

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Internet connection

Because I’m having to work from home now I need a better Internet connection and I’m just using a hotspot

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$200 Gift card

Att is a fraud.I recently reached out to Att reward center as well as customer service for my $200 gift card for transferring services to my new home. I was never emailed or mailed the gift card. However, I am able to get reminded of the bill monthly. I talked to maybe 7 people in one day trying to

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364

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Don’t use AT&T

I have had to use AT&T wireless because I live in the country and I haven’t had any other service available to me. I have spent approximately 80 hr in disputed problems with this company. They change my plan without my knowledge or consent over and over. Then they send me outrageous bills, the last

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