My spotify just turned off and I get a message saying my mobile data limit has been reached. I just added the unlimited mobile data for another $30 a month, so how am I over my limit? I thought it was UNLMITED.

My most recent bill I was charged 200$ over my normal bill for going over the allotted internet data. I called two weeks ago to confirm that I wouldn’t be charged the fees since att is making allowances for overages during covid. The customer support person told me that he adjusted my bill and it w

I have a telephone pole that is falling over in my backyard. At&T is the last service using the pole. Several times I've requested service and each time they send out one guy with a ladder who can't move the service to the new pole. The message never gets relayed to the engineering departmen

Maps say we have 4G but I am lucky to even get 4 bars and any bars in town. There have been two new towers in the next town over installed recently but still no help for us out here. Can we please get one in the 65459 area ? Preferably somewhere close to town not the town over. I have a cell booste

I have FOUR issues with Uverse right now. 1) Every day u-verse crashes on me. A red X appears on my screen which forces me to unplug for ten seconds. When I plug it back in, the system restarts and a gray symbol appears and for ten minutes it appears the system is updating. This has happened without

I'm still waiting on my credits from a trade in in 2019! Do not purchase any phone over the app or internet. You won't get your credits. This is ridiculous 😒.  I plan to switch to another provider asap.      Loyal customer since 1999 

Our wifi does not work and has not worked in months we had this problem 6 months ago so we gave yall a call and you guys sent us a new router but that did not help we still have any internet/wifi and you guys need to fix this problem immediately or I will join another wifi brand please and thank you

I recently ordered new iPhone SE, right after receiving it 24 hours latter and seeing how small it was I called customer service and asked to exchange and return phone! They offered me two options to return it to local ATT or send it back, I went to local store at 50702 zip-code, the owner and only

Need, “ALCATEL-PRE-PAY-CLEL-PHONE-PRODFUCT’s:  APPS[all]-Installed-In-a-8890-8350-7493ALCATEL.-&- (1). MITSUBISHI-CAR-RADIO-PHONE,s (2). BLUETOOTH/ (3). WIFI-&- (4). All-Etc/s. (?)-(!)   95). COST (!)-(?)

I'm familiar with how hotspot data is throttled when you reach the limits on your plan. I have the unlimited plan for prepaid wireless with 10gb hotspot data. I hit my cap near the end of my 30 days, and the plan has since renewed. However, my hotspot data is still throttled. I cannot even load simp

We have Att Dsl because that is all we can get where we live so our usage limit is 150 GB. My husband and son love to play video games and my daughter and I love streaming movies and shows so needless to say we go over our limit just about every month no matter how much we try. I know the max amount

I have 3 daughters at home using WiFi for college. I am also working from home as an essential employee of NYC water supply. Because of our rural location in the northern Catskill mountains our hotspot is vital to our ability to maintain social distancing, work and learn. There is no other option. W

AT&T has been purposely over billing customers, while also purposely making it difficult or impossible to contact any sort of support, while actively slowing down or impeding usage of their app and website. Phone calls to support are purposely disconnected anytime you get near a resolution. They

I paid my bill today & got the email saying "we received your payment & it would be credited to my account" but when i look at my bank statement it says "pending" been over 3 hours now..is my bill paid?

I have been a very satisfied AT&T customer for over 20 years and in the past, I have had several different I Phones over the years. Anytime I received a new I Phone there were always arrangements made between myself and AT&T and the credits wouldn't show up for 2 or 3 billing cycles. In the past, I'

I was scheduled for internet installation. My appoint had been scheduled for 2 weeks now. My job is depending on it so I can work from home. I was supposed to have a tech come this past Saturday for installation and waited all day. They text me saying they were running behind and asked if I wanted t

I live in zip code 80603. I have limited to no service Even though the coverage map show I should have 5g at best. Currently, At best, I have 2 bars on 4g and 1 bar on 5g with an iPhone 12 pro. I drop calls and I can't connect to the internet on cellular.

My NetGear MR1100 says Device Disconnected and data speeds are awful. How do we get this fixed?

I have two local laptops connected to my router, one by ethernet cable, another by wifi. I have a remote desktop application installed on both: one is the server, and the other is client, so I can control the old laptop from my new laptop. I just started doing this in the middle of January, and the

Just swapped to att from Verizon where I now get 2 bars or lte (yes, lte not 5g) I live in a rural area and was grateful for the 19mbps average hotspot. First month went great, used about 10gb data of my 40 hotspot. Month 2 came and over night I used 40 gb. Checked with my data tracker and low and b