Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.

Official

Accepted

Unanswered

Advanced Filters

Search Results (578)

Relevance
Selected Relevance
using remote desktop app between two local laptops connected to the router uses up data limit?

I have two local laptops connected to my router, one by ethernet cable, another by wifi. I have a remote desktop application installed on both: one is the server, and the other is client, so I can control the old laptop from my new laptop. I just started doing this in the middle of January, and the

Questions

176

1

0

Overcharged - ATT Continued to Charge me Monthly Insurance when I asked to cancel over 1 year ago

Hi, I reached out to the customer service over 1 year ago to cancel my monthly wireless insurance and they didn't; yesterday 2 different customer service reps filed 2 cases on my behalf and I was promised a call back from their managers. The managers did not get back to me. Do I need to file a dispu

Questions

69

2

Internet data usage

My fixed wireless internet data has significantly been way too high. When I asked for a detailed report for each devices' usage, I was redirected to 6 different people. After 3 hours, I got someone who said it was a glitch and they credited my account. It has gone over again twice, but not extreme,

Questions

70

1

0

Pre-Pay-Cell-Phone-4052R SMARTFLIP 4 GB

Need, “ALCATEL-PRE-PAY-CLEL-PHONE-PRODFUCT’s:  APPS[all]-Installed-In-a-8890-8350-7493ALCATEL.-&- (1). MITSUBISHI-CAR-RADIO-PHONE,s (2). BLUETOOTH/ (3). WIFI-&- (4). All-Etc/s. (?)-(!)   95). COST (!)-(?)

Questions

82

1

0

Tower Needed

Maps say we have 4G but I am lucky to even get 4 bars and any bars in town. There have been two new towers in the next town over installed recently but still no help for us out here. Can we please get one in the 65459 area ? Preferably somewhere close to town not the town over. I have a cell booste

Questions

146

2

0

S..L..O..W.. data

Since (or soon after) receiving my S22 Ultra in March, I have major data transfer issues. Download as low as 5-10 Mbps, upload 0.1 or non-existent. I have went through troubleshooting with tech support numerous times including resetting my network, removing and reinstalling sim card, obvious rest

Questions

507

8

Bait and Switch

I contacted At&t at 611 on my current At&t cell phone with hopes of upgrading my son's older phone for his upcoming birthday. I explained to the customer service person I wanted to upgrade one phone within the five lines I have on my Unlimited Plus plan. The young lady stopped me and said I

Questions

132

6

0

Second SIM card

We are out in the sticks, And we have an ATT Netgear hotspot, With a $55/100GB prepaid data plan. Depending on what the WFH workload is we often go over this limit, And have to add 4 to 5 $10/5GB "add on".  My question is can I have a second activated prepaid SIM and swap it into the hotspot w

Questions

62

1

0

over your mobile data limit message

My spotify just turned off and I get a message saying my mobile data limit has been reached. I just added the unlimited mobile data for another $30 a month, so how am I over my limit? I thought it was UNLMITED.

Questions

262

1

0

DSL is the only option

I live on Byrnes Drive in Saucier MS.I have lived here since 2003, the only internet we can get is DSL which is about like dial=up, Download speeds measured in kbs vice MB if using the hot=spot on my phone. When is AT&T going to provide our community with reasonable internet speeds at an afforda

Questions

94

3

0

SLOW DSL, they want you out of DSL

same here, about one mile from hub and is sucking by the day...one tech told me that AT&T wants to finish with DSL, I am paying $130 a month for the extreme and getting just 3 Mbp/s download at best and 0.20 upload, sometimes at dial up speed.....had many techs coming here and say that nothing is wr

Questions

65

0

0

AT&T vs MY ATTORNEY

@MicCheck Firstly, hotspot is NOT WiFi! Before you go running your mouth, know the facts. A hotspot is for intermittent usage. WiFi is unlimited (depending on the plan). I ordered WiFi service with unlimited data. You only know parts of my story that I choose to share. We come on here for advice, no

Questions

126

8

0

AT&T Overhead Line removal

Hello, Do you  have a contact for AT&T Overhead Line removal in a community in Julian, CA. The community is having utilities undergrounded and wants the dead communication lines to come down for pole removal. Thank you

Questions

25

2

0

Closed

Comented on my post say you could help

I still have received the promotion I received when I purchased my ipad

Questions

57

1

0

Limited to no coverage

I live in zip code 80603. I have limited to no service Even though the coverage map show I should have 5g at best. Currently, At best, I have 2 bars on 4g and 1 bar on 5g with an iPhone 12 pro. I drop calls and I can't connect to the internet on cellular.

Questions

90

2

0

Internet usage

Not getting my internet usage for a couple months now. How will I know before I go over and get charged

Questions

63

5

0

I Returned My Ipad Pro 6 Months Ago to an AT&T Store, And I Just Discovered AT&T Is Still Billing Me All This Time

They've charged me over $700 dollars which I am only now realizing has been auto-charged each month, for both the device and wireless service. But I returned the iPad to an AT&T store shortly after receiving it. After spending three hours on hold and bounced around to different reps, AT&T wo

Questions

83

3

0

ZTE MF985 Speed Issues Since 3G Shutdown

I've been using a ZTE MF985 hotspot for the past 2 yrs with no issues and reliable LTE speeds. Since the 3G shutdown, my speeds has been cut in half, if not more.   From what I've read, this device is not affected since it's a LTE device and not listed as being affected. AT&T tech su

Questions

251

3

0

Information Shared by AT&T Manager

AT&T has the worst customer service to keep loyal customers happy. Over a month of ongoing issues and no real support. They are more than willing to keep you in a hamster wheel, running around and around from in person, to on call to chat agents who have no clue about information shared. They al

Questions

119

1

0

Recent AT&T" Buy One Get One' Offer" BOGO

I have been a very satisfied AT&T customer for over 20 years and in the past, I have had several different I Phones over the years. Anytime I received a new I Phone there were always arrangements made between myself and AT&T and the credits wouldn't show up for 2 or 3 billing cycles. In the past, I'

Questions

156

2

0

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.