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Scammed just like the rest

I purchased a Samsung on February 7th. Not knowing i would not be leaving the store without my device. I've purchased plenty of phone here in the past from Verizon and never had a problem. Ever. funny enough my salesmans name was Lenox also. I was supposed to receive my phone before or on the 10th o

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42

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Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

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40

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Limited Data - internet access? Why?

I would like to know why I pay the same price for just 250gb i of data (nternet access) versus every other member of my family paying a similar rate for unlimited access? I have lost my job and am having to count how many gb’s I’ve used each day so I don’t exceed my limit which is total bull(Edited

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40

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Refund for overages

I was approved exemptions for overages because of COVID-19. I still haven’t showed up on my bill.  The email said a couple of bills.  It has now been 4 billing cycles.

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44

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Wifi

I have a IFWA-40 Internet box and and the light is blue. I am aware what it is but the light wont switch back to green so the internet doesnt work. What can I do

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52

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Internet

AT&T internet is a scam. (Edited per community guidelines) you.

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47

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Phone off due to covid and no help just to extend bill!!

im a customer of att for 3 years. Ive been Paying my bill faithfully until this covid hit. My job was lost and i just started collecting unemployment. Well my phone is past due and they turned it off today! I plan on making my payments monday when my benefits hit my acct  asked to extend and t

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109

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Mobile hot spot data usage

Limiting certain phones from using

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75

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Router excessive GB when unplugged

So I got an att router earlier this month... was supposed to be cheaper and better than satellite internet. So after I’ve cancelled my internet service with viasat I see my excessive bill for this new service. I turned it off and unplugged it this morning and was gone all day and it’s showing I’ve u

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51

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Closed

CHARGED FOR ALMOST 3 YRS AT RENTAL ADDRESS WE HAD TERMINATED SERVICE, ALSO BILLED FOR FIBER SINCE AT NEW ADDRESS!

I would like to file a complaint with internet loyalty supervisor joshua id#PZFKW56. I was on the phone for 3hrs and 41min today starting at 0939 PST. He promised me a reimbursement of 1 year of wireless service that was billed at 38$/month at my old address which we disconnected almost 3 years ago

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40

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Stolen iPhone from worker

Has anyone else have there trade in stolen and no one seems to help it’s been a year of this and me paying for phones that I shouldn’t be paying on anymore

Questions

39

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Data Slow, Unlocked Device

I've got a Motorola Moto G Play 2021 on the prepaid unlimited plan (not unlimited max) I notice my data speeds on LTE with 4-5 bars are around 1-2mbps download during the day. I've ran a speed test on an at&t locked phone on the same prepaid data plan as the Motorola and get significantly faster

Questions

264

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Customer service was excellent today

Ever since i switched my cellphone over to ATT, I have been having issues with my billing. I have all service- Wireless, Direct TV, Internet, and Phone with this company. For the past year i have been having issues with my bill. Today i was transferred to Daniel in the cancellation departement w

Questions

41

2

Worst service provider ever

On March 20th 2022 I had my service transferred to my new address, worst decision ever. The tech came out had it working and the minute he left it stopped working. My husband called and spent 2 hours on the phone for them to decide we need another tech out here. Tge soonirst that could happen was th

Questions

181

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Bill from 2018

I just went to get my new Watch added onto my account and I was told I couldn't order the activation for it because I have an outstanding balance with ATT. My bill isn't past due and I didnt remember any overdue payments so I went to the ATT store near me and asked them to help get it figured out. T

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70

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Fiber Internet Renewal

Hi, My 1-year fiber contract expires on July 11th, 2020. I called in yesterday to see about renewal options but the customer service agent said I have to call back on July 10th for renewal options.The problem is, if I need to shop around for a better service I need to do that sooner not one day befo

Questions

921

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unlocking a S 10+ after 5 attempts

I have an a&tt phone S10 plus. I also have an approved legit unlock code. Unfortunately, the, person dismissed the prompt code 5 times when entering the code, parrot cellular employee. now is not prompting it. how can I enter the code to unlock the phone.

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71

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My ATT application

I just called into your company; like I have had to do several times in the past in order to try to remedy our internet or lack of internet situation. I called into your office (Nashville, TN Branch) and spoke with Denise. She tried every-which way in the world  'Not to Help Me'. Every question I ha

Questions

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Bad signal

Hello AT&T I pay to have your 5G service and in my neighborhood of 112 Wareham Lane 60193 Schaumburg where a few very big Fortune 500 companies are located we only get 1 bar of service everyday. What can be done about this? My wife and I are considering looking for another service provider

Questions

77

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Internet Monthly History

I have the Fiber 1000 (Unlimited) plan. I want to see my history on a monthly basis. I know my monthly bill shows it and that I can check it on line, but what I want is to see all of my usage since starting the plan in one report. Is that possible, or will I have to download each month separately

Questions

43

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