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Cruise Package

So my family and I are going on carnival in a couple months. Is there a hidden package that’s more data or unlimited data? We don’t want talk or text at all just data. Does anyone know if this is something that would be coming out? We all have iPhones so having talk and text is useless to us. We’d p

Questions

543

6

0

TROUBLE KEEPING 5G OFF

I've been having A LOT OF Trouble keeping the 5G OFF On My Samsung s9. 3even at home, where there Should Be NO Problem, the 5G Turns On. Then, I get the message from at&t saying, 'you've used 75% of your MB, if you go over, we'll add another 1 MB for $15.00-. My problem with this is, with our monthl

Questions

52

1

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Ruined my credibility and lost my number

I can not believe I had to be apart of the scam and degrading customer service as most other people have apparently endured. After having to find a wifi coffee shop in the SF when I was supposed to be in the passport agency, to figure out why my phone was shutoff, 4 HOURS later from being repeatedly

Questions

97

2

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We can't unlock this device because we can’t locate it in our database of devices sold by AT&T. Please call us

Hi I have phone locked by At&t already I bought  by Walmart stores flex policy  I used phone 60 days sim prepaid  I submitted request unlock still give this proplem  you can help to unlock phone 

Questions

411

5

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My internet svc is down & AT&T WON’T FIX IT >:(

My AT&T internet service has been down/broken for 12 of the last 19 days because AT&T WON’T FIX IT and I’m getting text messages from AT&T regarding “going over my data allowance” on my cell service becaue I’M USING CELL SERVICE ALL THE (Edited per community guidelines)ING TIME because they won’t fi

Questions

94

4

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Upgrading Help

I have been a customer of AT&T for so long I can’t remember actually I've always been a with you guys. I have been sitting on hold for over an hour. Your a huge billion dollar company, so in Marine Corps jargon this is (Edited per community guidelines). Unscrew your self. Not to the person readi

Questions

60

1

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last bill is inaccurate

i received bill for 1284.00 and never in 18 years used that amount of data! I tried calling and you keep disconnecting me “saying no current account” now this is going g to collections ( I have excellent credit and never missed a payment). I need to talk to someone as something weird has happened.

Questions

35

2

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Cell Tower Issue - Horrible Data Speed - Please ESCALATE and FIX ASAP

This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier. I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. Bu

Questions

81

1

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Closed

Slow internet no matter what I choose

Recently, I had at&t home internet package that suffered horribly. Paid over $90 a month for a speed of 5 mbps. After contacting support they mentioned trying All-Fi with a speed of 140 mbps at around $60 a month. So I signed up. When we first turned on the device, it ran at about 125 mbps. Afte

Questions

1.4K

9

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Att won't unlock my phone!!! Never use att

I recently paid off my cell phone and requested att to unlock my phone. Put in the request waited and day or so said I didn't confirm it and the request was cancelled. I need this phone for work and it is literally a 700$ paperweight right now. Everytime I contact customer support they try their bes

Questions

3K

15

Data Overage Unexplained

AT&T has been warning us we've suddenly increased our data usage, surpassing 1024GB per month. But reviewing their stats on our usage reveals items they couldn't explain. For example, my cell phone is Verizon; yet they claim I used 20GB on my DSL wireless on Jan 6. Verizon says 29.97MB, AT&T says us

Questions

133

2

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Prepaid (autopay) phone not cancelled when travelling

Hello, I am not happy. I have been travelling since November in Vietnam and before I left I went advised AT&T to turn off my prepaid function. I am still in Vietnam and since November you have still been charging my credit card every month, and I was ENSURED my autopay was off and it was not.Can any

Questions

45

1

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Customer dispute potential legal claim

Hello, I have an account with AT&T MIS they provided a fiber connection to my business and have ignored every single ticket / customer support request I've made. I have several well documented emails and phone calls with zero followups, results, or accountability from over 10 AT&T employees. I'm cur

Questions

35

1

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Account says no payment cause of collection until resolved

Why can't I make a payment it says phone is in collection something can't make a payment until resolved

Questions

33

1

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Problems with my Att account

These people are crazy. I have had this account since Jan. Of 2022, they take 45.00 a month and I only received a 40 plan..No one can tell me why. I'm settling mine with attorney general of Massachusetts These people (Edited per community guidelines) ,never again. Maura Healey phone number

Questions

59

2

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chages for data overages during the lockdown

I have a hotspot for internet access that has a data limit. Dues to being stuck at home I am using my data like mad. I dont want to get into massiver overages that result in a huge bill. Is AT&T waving overeage fees during the lockdown crisis?Thanks

Questions

54

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How do you set it up for when in a couple of days?!.

Good timing

Questions

39

1

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i really need to know when my phone order will be finished so I can plan out payments

I have 0 when my phone is gonna be done being processed

Questions

20

1

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Scammed just like the rest

I purchased a Samsung on February 7th. Not knowing i would not be leaving the store without my device. I've purchased plenty of phone here in the past from Verizon and never had a problem. Ever. funny enough my salesmans name was Lenox also. I was supposed to receive my phone before or on the 10th o

Questions

42

1

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Dispute again unmatch device, condition on trade-in

AT&T mess up my account, bill, credit, and solutions whenever I try to deal with hardware. I have 4 devices I upgraded over last december and this january. I spoke to handful of reps to resolve this issues with going through different departments in different days and many hours. I reco

Questions

40

1

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