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last bill is inaccurate

i received bill for 1284.00 and never in 18 years used that amount of data! I tried calling and you keep disconnecting me “saying no current account” now this is going g to collections ( I have excellent credit and never missed a payment). I need to talk to someone as something weird has happened.

Questions

35

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Cell Tower Issue - Horrible Data Speed - Please ESCALATE and FIX ASAP

This needs to be escalated to get fix ASAP real bad. I am to the point to switch carrier. I communicated with Marilyn (AT&T Community Specialist) via PM for 2 weeks. Although she spent a lot of efforts helping, none is help. She mentioned an outage was in the area, then confirmed it fixed. Bu

Questions

81

1

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Deployed Soldier- account not put in correct status

Hello, I just returned from deployment this Jan. I was looking over my bill and realized I have been paying full price for my line the entire time. It was supposed to be suspended, as I was using WiFi calling and paying for that overseas the entire time. From March 2020- Jan 2021, it should’ve been

Questions

96

10

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Insurance coverage

I recently switch to Att (September), realized that despite my denial of insurance coverage from At&t during the setup, I was charged for insurance for a total of three months. I immediately contacted At&t to cancel this insurance and get refunded for the months charged. I happened to break

Questions

243

6

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My internet svc is down & AT&T WON’T FIX IT >:(

My AT&T internet service has been down/broken for 12 of the last 19 days because AT&T WON’T FIX IT and I’m getting text messages from AT&T regarding “going over my data allowance” on my cell service becaue I’M USING CELL SERVICE ALL THE (Edited per community guidelines)ING TIME because they won’t fi

Questions

94

4

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Upgrading Help

I have been a customer of AT&T for so long I can’t remember actually I've always been a with you guys. I have been sitting on hold for over an hour. Your a huge billion dollar company, so in Marine Corps jargon this is (Edited per community guidelines). Unscrew your self. Not to the person readi

Questions

60

1

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Over charging

I have 2 lines both were suppose to be 150$ -20$ so 130$ then $1 for the Xr and 27$ on the xs. So why am I paying 160$ for the Xr and 89$ for the xs my bill is 325$ this month. Last month 500$ something I need you guys to fix this or I’ll find a different provider. I know ppl with 5 phone that pay l

Questions

52

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estimated bill MUCH higher than the amount given by the person at the ATT store

I went to the local AT&T store to upgrade my phone and get some additional services. The salesman and I worked within my budget and came up with a good deal. However, when I was emailed the order review a day later it was over two times the amount that I should be paying. I called the place wher

Questions

1.2K

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I NEED TO SPEAK WITH CUSTOMER SERVICE ASAP TO CANCEL MY ACCOUNT I AM TIRED OF THIS COMPANY

I AM EXTREMELY DISSATISFIED WITH THE SERVICE THAT I HAVE RECEIVED OVER THE LAST YEAR. I am NOT paying for a phone I no longer have IN MY POSSESSION!!! THE PHONE WAS STOLEN AND I CANNOT EVEN FILE A CLAIM. I NEED TO SPEAK WITH A REPRESENTATIVE AND AM NOT ABLE TO DO SO UNTIL I PAY??? THAT IS AWFUL C

Questions

107

8

Scammed by some AT&T workers at a store

I was scammed the other day by the at&t workers at the store on Cicero 3455. Location they turn my phone off (Edited as per community guidelines) number and made a account so they can get iphones 13 on my account can you please fix this I have no phone now here in Plainfield IL. 12 Dan Ireland

Questions

151

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shared plan data usage

I keep getting alerts about my data usage being high. At&t wants to add 1GB for $15. I keep telling them no, do not add anything to my account without my consent, they ignore me and charge me $15. Another thing is my "shared" account. I've called and talked to a person who assured me they would look

Questions

277

2

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Terrible signal

I can’t even remember how long I’ve been an AT&T customer. Moved from state to state but kept my subscription with them. A lot of competitors sending great deals / offers just to switch but i don’t ever bother to look at it coz I'm happy with AT&T. Unfortunately, i think AT&T does not ca

Questions

73

15

Throttled Hot spot.

Why is my Hotspot Data being slowed?  I am at 24 GB out of 30 GB on phone # 1, and my speed is throttled.  Phone  #2 and #3 have less than 5 GB of Hotspot Data, used on each phone for the month, and they are also both throttled back at a very slow speed.   Thanks,   Mike

Questions

87

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I was a customer for 25 years until today. Worst customer service I have ever experienced.

I have 3 lines, one for me, my wife, and mother. I recently changed jobs and the area I work does not have good coverage so I switched my line to Verizon. Problem solved. So I then try to log into my account but cannot due to the 2 step verification. AT&t refuses to send the verification code to a V

Questions

132

19

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SHIPMENT PUSHED BACK A MONTH PLUS THEY OWE ME MONEY

I am so incredibly DONE with AT&T! First things first they owe me money from a promotion I did back in December where you trade in a iPhone and receive a iPhone 11 for FREE I sent them TWO perfectly working iPhones and I should have received TWO free iPhone 11s instead they only gave me a promotion

Questions

147

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Unnecessary charges and poor customer service

Unnecessary charges and poor customer service I went overseas, text stating international data, called AT&T who assured no charges are being processed. Got changed $356. Filed a dispute, denied dispute because worker failed to document why the dispute was submitted. Asked for supervisor who

Questions

154

11

Scammed

Att: we will give you $700 for your phone me: deal here is the phone me: man I really like this new iPhone 12 Pro max me also: pays bill and believes everything’s ok after a month and after paying all the fees, I felt I held up my end of the bargain. Att: we only giving you 350 for your ph

Questions

116

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Cruise Package

So my family and I are going on carnival in a couple months. Is there a hidden package that’s more data or unlimited data? We don’t want talk or text at all just data. Does anyone know if this is something that would be coming out? We all have iPhones so having talk and text is useless to us. We’d p

Questions

546

6

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Hotspot slow down

We had just signed up with AT&T with the unlimited plan. We were told that hotspot would slow down after 20gig? usage. Got home and tried hotspot. Bam! Immediate results on laptop and Ipad. Really impressed. Have been a very careful about using data. Have used 1-2 gigs. Maybe. Now a week later,

Questions

141

1

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Closed

Apple Watch

Assuming an apple watch can only be addressed by an iPhone by at&t vs. All other smart watches how does this work exactly.

Questions

232

11

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