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Hot Spot overage issues!!

I have been using my hot spots from my iphones for as long as I can remember. Streaming Netflix, HULU, XBOX etc. Up until a few months ago I wasn't even aware that you could use up all the data. Now all of a sudden within two days of watching Netflix, it says I've used it all up. I have contacted ev

Questions

 • Other Phones & Devices

2K

4

0

0

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Official Solution

At&t hotspot question

so, i'm in the middle of changing ISP's, so no wifi for a few days for me, and i wanna use my iPhone 6 as a hotspot till i get wifi. thing is, i'm not totally sure if there will be additional charges. reason being is being i have the 25gb no overage charge family plan, so even if i go over my 25gb w

Questions

 • Apple

848

1

0

0

Accepted Solution

Official Solution

Does hotspot have data cap or overage fee?

Hi I want to know if there is a data cap on mobile hotspot and if it charges to go past the limit. I have unlimited plus enhanced if that helps

Questions

 • Data & Messaging Features, Internet Tethering

4.4K

2

0

0

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How much data have we used?

With the addition of a smart TV to our home I want to know how much data we are using.   I did a search and found the location where I might estimate how much we would use for various purposes.  But when I check our U-Verse bill I can't seem to find any indication of just how many gigabits of data w

Questions

 • U-verse TV Account

2.6K

2

0

0

Accepted Solution

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LG Thrill - Data overage despite WiFi

I have set my LG Thrill 4G phone to access the Wifi through my home AT&T  Wifi network so that I can use the Facebook app in hopes of avoiding data overages but to no avail, I am still going over my 200MB limit.  I did an experiment in which I only used the Facebook app at home and did not access an

Questions

 • Android

2.9K

2

0

0

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Official Solution

Data overage message

This morning at 6am I got a text saying that I used 90% of my data and at this time I was asleep. Then right after that text I got another text saying I have used up 100% of my data, when I haven't even touched my phone yet. Now I'm over my data plan and I don't understand how it's possible when I u

Questions

 • Apple

4.7K

8

0

0

Accepted Solution

Official Solution

I'm tired of all of the overage charges.

Why did I get a text this morning saying I was being charged another 15$ for more data when my bill says that my.billing cycle starts today? Getting kind of tired of all of the overage charges for such crappy and slow Internet services. Maybe it's time to find another carrier!

Questions

 • Wireless Billing

1.8K

7

0

Accepted Solution

Official Solution

Overages on Unlimited plan?

Hi! Comparing my $65 unlimited plan to the $90 unlimited plan with mobile hotspot.  I see that 4g will slow after 22gb and hotspot after 10gb, per device. When i compare my current plan, this one say's "No Overages" but the $90 plan does not - i can't figure out what those overage fees are there for

Questions

 • Wireless Billing

5.4K

16

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0

Accepted Solution

Official Solution

mobile data

Is it possible to buy extra data once I reach my monthly limit. Can I purchase buy the Gb as one time and not have to change my plan or worry about it doing that automatically the following month?

Questions

 • Data & Messaging Features, Internet Tethering

1.3K

3

0

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Overcharging ATT Access customers

I have paid my bill in full Befire getting reconnected I was told and inkube saw my bill at 19.00. I pay it in full. Then I get a message 3 weeks later saying there has been a reconnect fee of 45.00 applied to my bill. Who charges a reconnect fee after already being connected. Why wasn't this fee ap

Questions

 • AT&T Internet Account

199

0

0

0

Trying to be patient

I have 5 phones and signed up for DirecTV.  I just switched to the unlimited plan when I started getting a $15 overage everyday.  The customer service was terrible and could only stay on script and was more that eager to sign me up for more services while not taking care of my issue.  The old AT&T w

Questions

 • Wireless Billing

118

2

0

0

No warning texts received for International Overage

25+ year customer with AT&T, but very disappointed with this.  My wife received no warning about her data usage during a layover in UAE, and thinking her International Plan was in effect had no idea that $250 in data roaming charges had occurred -- that is until she arrived back in the US and only t

Questions

 • Wireless Billing

501

6

0

0

iPhone 5 Data Cellular Data Usage on WiFi

Not sure if others have run into this, but I recently received a text from AT&T stating that I was about to use all of my allocated data (IPhone 5) for the month. I found this odd as it was only the 3rd and I usually only use about 75% of my data in the entire month. I checked my usage on my account

Questions

 • Apple

10.6K

12

0

0

Thank goodness I switched and bought a sale data package!

Just sharing. I moved our family plan from Verizon to ATT 18 months ago to get on the Mobile Share plan. I required the extended family to buy devices at retail to keep our line fees low. Last fall, during a data sale, I increased my plan from 10 GBS to 30 GBS.  I never thought we would use th

Questions

 • Data & Messaging Features, Internet Tethering

852

7

0

0

Data Charges Inexplicably Rising

My data charges from AT&T have been inexplicably rising over the past 6 months with not only no change in activity over the past year, but a severe restriction and monitoring of cellular data usage.   The most recent over billing came today by email notification stating I was at 60% of my

Questions

 • Wireless Billing

417

1

0

0

Internation Overage Charges Billed - Want to Dispute

HI, I went on a vacation to India, when we left the country we had switched off the data on the phone. But we had still got a message that we are using more data. Not sure how this happened as we had our phones with data turned off. We were asked to make an international call to AT&T USA, we tried c

Questions

 • Account Features

223

2

0

0

AT&Ts new scam

I have aways loved AT&T but I really feel like the new NEXT family plan is a scam. I used to be grandfathered in to unlimited data and was only using about 10 gb a month for 4 lines. The new plan sounded like a good idea since I never reached 15gbs - ever. Now that I have switched over to the NEXT f

Questions

 • Wireless Billing

597

5

0

0

Data overage on phone, but data is turned off

our family of four share a data plan, and it works fine for us for months.  All of a sudden, within just 15 minutes, I got three texts saying that our gigs were 50%, then 75% and then over. Each text was 5 minutes apart.  The phone that was "over" is my sons, and he was at school.  Even though there

Questions

 • Data & Messaging Features, Internet Tethering

567

13

0

0

AT&T: Give us better DSL with higher data caps!!!

Ok I know this complaint is not new and that AT&T couldn't give a rip about building out DSL or, better yet, cable and fiber in rural areas. But I figure the more we complain the better chance of something positive happening. Yes I do believe in fairies and Santa Claus too. I've been an AT&T custome

Questions

 • AT&T Internet Account

954

11

0

Absurd International data plan billing

I hope AT&T reads this and gets their act together. If you agree, please make your voice heard. The current method of billing international data and voice packages in absurd, ambiguous and down-right deceitful. AT&T forces you to add an international service for a whole month, even if you are using

Questions

 • Wireless Billing

414

2

0

0

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