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Overage for a 3-way call

Hi! I have a post-paid account and i've run into a problem. This month, I made two 3-way calls without realizing that i would be charged double for minutes. This caused me to go over by $100 dollars for the month. A representative told me they would be able to void the charge as soon as the bill pos

Questions

 • Wireless Billing

100

1

0

0

Internet Data Parasite

Just installed a new modem of the same type I had.  My internet data usage has been alarming, so I've been following it closely.  Reset passwords, checked security, etc.  Also have Glasswire and Windows looking at data usage, and neither anything NEAR what AT&T says I'm using.  We are a middle-aged

Questions

 • AT&T Internet Equipment

84

0

0

0

NO CALLS on iPhone when turning data off AT&T site!?

This isn't going to make any sense but, When manually turning data off for my iPhone 7+ on the AT&T website to limit overages, the phone loses the ability to make or receive phone calls. Now I work in I.T. and immediately thought this is bull, there should be no reason a phone requires data to funct

Questions

 • Apple

485

3

0

0

Trying to be patient

I have 5 phones and signed up for DirecTV.  I just switched to the unlimited plan when I started getting a $15 overage everyday.  The customer service was terrible and could only stay on script and was more that eager to sign me up for more services while not taking care of my issue.  The old AT&T w

Questions

 • Wireless Billing

104

2

0

0

Billed for overage after I was promised I wouldn't be

We went over our data limit because we had a problem with one of our phones. The rep agreed that the usage was abnormal and said our overage charges would be waived. I have the chat saved. Can you waive it as promised and refund us? I PM'd ATTCares but didn't get any response from him/her.

Questions

 • Wireless Billing

127

6

0

iPhone 5 Data Cellular Data Usage on WiFi

Not sure if others have run into this, but I recently received a text from AT&T stating that I was about to use all of my allocated data (IPhone 5) for the month. I found this odd as it was only the 3rd and I usually only use about 75% of my data in the entire month. I checked my usage on my account

Questions

 • Apple

10.6K

12

0

0

Invalid AT&T internet overage charges

Can you help me with my overage problem?  We do not have Uverse available in my area and we are getting hit with massive automatic overage charges. Several times I have disputed the overage charges and the AT&T techs said that I was under usage and ATT refunded me.  This happens almost every month.

Questions

 • AT&T Internet Account

274

2

0

0

Internation Overage Charges Billed - Want to Dispute

HI, I went on a vacation to India, when we left the country we had switched off the data on the phone. But we had still got a message that we are using more data. Not sure how this happened as we had our phones with data turned off. We were asked to make an international call to AT&T USA, we tried c

Questions

 • Account Features

208

2

0

0

AT&Ts new scam

I have aways loved AT&T but I really feel like the new NEXT family plan is a scam. I used to be grandfathered in to unlimited data and was only using about 10 gb a month for 4 lines. The new plan sounded like a good idea since I never reached 15gbs - ever. Now that I have switched over to the NEXT f

Questions

 • Wireless Billing

574

5

0

0

No warning texts received for International Overage

25+ year customer with AT&T, but very disappointed with this.  My wife received no warning about her data usage during a layover in UAE, and thinking her International Plan was in effect had no idea that $250 in data roaming charges had occurred -- that is until she arrived back in the US and only t

Questions

 • Wireless Billing

374

6

0

0

Absurd International data plan billing

I hope AT&T reads this and gets their act together. If you agree, please make your voice heard. The current method of billing international data and voice packages in absurd, ambiguous and down-right deceitful. AT&T forces you to add an international service for a whole month, even if you are using

Questions

 • Wireless Billing

389

2

0

0

Overcharging ATT Access customers

I have paid my bill in full Befire getting reconnected I was told and inkube saw my bill at 19.00. I pay it in full. Then I get a message 3 weeks later saying there has been a reconnect fee of 45.00 applied to my bill. Who charges a reconnect fee after already being connected. Why wasn't this fee ap

Questions

 • AT&T Internet Account

183

0

0

0

Thank goodness I switched and bought a sale data package!

Just sharing. I moved our family plan from Verizon to ATT 18 months ago to get on the Mobile Share plan. I required the extended family to buy devices at retail to keep our line fees low. Last fall, during a data sale, I increased my plan from 10 GBS to 30 GBS.  I never thought we would use th

Questions

 • Data & Messaging Features, Internet Tethering

833

7

0

0

Excessive Data Overage Charges

I have been charged in excessive of $952 in data overages for a tablet on my account for usage on bills from 2/18/18 - 3/17/18 & 3/18/18 - 4/17/18. There are multiple layers to this problem and I am having a hard time after many days, hours and over 12 agents across different departments I’ve s

Questions

 • Wireless Billing

2.9K

8

0

0

DATA OVERAGE ALTHOUGH USING AT&T APP?!

Is anyone else experimenting problems with AT&T's app reflecting that you were well below your data limit then getting slapped with a bill with overage charges? I have screen shots on my phone showing that my data was 6795.86 of 10240 mb with 2 days left in my billing cycle. This was using the AT&T

Questions

 • Wireless Billing

1.5K

2

0

0

AT&T Fails with Storm Related Data Assistance

The Northeast was hit with a powerful storm last week. We have been without power/cable/internet for 4 days now. I also work from home. I do not have an unlimited data plan. I inquired with AT&T about possible data assistance to help get us through this period. They declined, but rather tried to up-

Questions

 • Wireless Account

65

1

0

0

usage notifications

Hi. When my data usage gets near its limit, EVERYONE in my plan gets notifications.  They get text messages saying that the data is near a certain percentage of the limit. I want to know how to turn OFF these notifications so that only I, the account owner, gets them. Thank you.

Questions

 • Wireless Account

832

10

0

0

Data overage on phone, but data is turned off

our family of four share a data plan, and it works fine for us for months.  All of a sudden, within just 15 minutes, I got three texts saying that our gigs were 50%, then 75% and then over. Each text was 5 minutes apart.  The phone that was "over" is my sons, and he was at school.  Even though there

Questions

 • Data & Messaging Features, Internet Tethering

550

13

0

0

Data caps are here, anybody else using way more U-verse data than they thought?

The datacap is now showing up on my bill. I am 4 days into my billing cycle and have used 100 GB out of my alloted 600 GB. It looks like I will go over, way over, my limit. Anybody else in the same boat as me? I will have to switch to Charter as they have no caps or overage fees in Reno, Nevada.

Questions

 • U-verse TV Account

411

3

0

0

Data Charges Inexplicably Rising

My data charges from AT&T have been inexplicably rising over the past 6 months with not only no change in activity over the past year, but a severe restriction and monitoring of cellular data usage.   The most recent over billing came today by email notification stating I was at 60% of my

Questions

 • Wireless Billing

408

1

0

0

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