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Data Overcharging / Customer service promises investigations, then say there was no investigation.

I have subscribed to AT&T internet for nearly a year. I have a Data Allowance of 1024GB/month. I typically run close to that or exceed it. I receive email notifications when i am close to my limit. Then, when i exceed it, i'm sent a notice that i'm being charged $10 for an additional 50GB package. T

Questions

 • AT&T Internet Plans

1.9K

21

0

You won't remove a line item from my bill and credit my account for the charges.

I have spent hours talking to multiple departments about removing the "Internet Equipment Fee" charge.  I no longer have the moden/router that I ordered from you.  I returned to DirectTV and you still continue to charge me the monthly charge that you said was for that piece of equipment.  I have spo

Questions

 • AT&T Internet Account

150

3

0

0

fix your billing records

how do i get at&t to fix their billing screw up. i paid a bill and i have the payment confirmation. i still have been unable to get anyone from at&t to fix the messed up billing record. i am paying a stupid amount on DSL when i could be paying less for a better service but i am unable to change serv

Questions

 • AT&T Phone Account

461

2

0

0

Is AT&T over-billing you for texts too?

Has anyone else noticed a regular pattern of over-billing for text messages? I routinely purchase a text message package.  For, at least, the last six months (as much as I am able to get history for), I believe I have been regularly over-billed for use.  I, unquestionably, have been for the last fou

Questions

 • Wireless Billing

254

7

0

0

Unresolved Billing Dispute going back 7 months

I am a long time AT&T customer  Having been a victim of the recent CA Wildfires  (Dec 4 2017), I called AT&T to see how to we could get more data, we needed it temporarily to get a hold of the necessary agencies, until we were put into permanent housing, otherwise we had an internet data increase on

Questions

 • Wireless Account

81

4

0

0

Help! Received a text message for a "THANK YOU" FROM AT&T FOR A $49.99 MOBILE PURCHASE I DIDNT MAKE!

I just received a text message from AT&T saying thank you for my purchase of $49. 99 and it's an official message from AT&T. It's for a mobile purchase- and I HAVE NO IDEA WHAT IT IS in regards to......how do I dispute this?? PLEASE HELP!!! Thank you,Dan

Questions

 • Wireless Billing

168

3

0

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