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dsl outage for over a month are you actually going to turn it back on?

Questions

 • AT&T Internet Account

52

2

0

Still having issues after yesterday's major outage in Florida.

So yesterday AT&T's entire system was down in most of Florida. My Internet (FTTN) and U-verse Tv services finally came back a few hours later, but I'm still having connectivity issues.  I've restarted the entire system multiple times.  The problem is most noticeable on TV where you wi

Questions

 • U-verse TV Equipment

196

35

0

Cell Tower Issue 77586

I have tried for 6 weeks to get AT&T to send out a technician in my area to CONFIRM the 5G is not working in my area. 6weeks ago, everyone at my work, and those at the business next door, who have AT&T, have lost 5G service. There are 30+ people who are having the same issue, and the techs s

Questions

 • Samsung

102

1

0

Sudden Signal Decrease

I always got great data reception in my office (zip code 65101), but starting about two weeks ago, my reception has been terrible. Now I have one bar, none of my texts go through, and I can't get a web page to load . I tried re-starting the phone several times. What happened?

Questions

 • Network Coverage

93

1

0

How long will an outage last? Who can I speak to for more information?

There has been an outage in the 92614 area code for the last 4 days (wasnt officially recognized until the last 2 days though). The outage website states that outages are estimated to take 24 hours at most. Where can I find out more information of when its estimated to be back? This is impacting my

Questions

 • AT&T Fiber Equipment

2.8K

4

0

Cellular Data not working despite full bars and "5Ge" symbol up top

For a couple weeks now here in Portland Oregon my phone has become borderline useless. I have the Galaxy S10+, billing is up to date and on an unlimited data plan. I can't use any apps that use data, text, or call unless I reset network settings and reset the phone, then I get maybe 10 minutes of it

Questions

 • Network Coverage

9.8K

10

0

Internet outage, down for 24+ hours??

Get your stuff together AT&T. Why has there been a service outage in our area for that long when literally no major disaster has happened near me? Zip code 39047. Give us a reason so we can understand. Also update your service page...yall said it would be resolved in under 14 hours....well that

Questions

 • AT&T Fiber Equipment

659

2

0

Cell Service Outage in Birmingham, AL

Birmingham Cell Service is out or extremely intermittent for all AT&T users at my work in north Birmingham (downtown). Began at 7PM last night (6/5/19)

Questions

 • Network Coverage

182

1

0

0

Has anyone experienced or experiencing an outage?

I've been a U-verse customer since 2014 and this is the first outage I've experienced. I'd like to know if it is normal not to notify customers of the outage and ask them to check their connection every two hours until the issue is resolved. Outages happen and I can respect that issues will arise wi

Questions

 • U-verse TV Account

765

10

0

0

Can't open ticket to report outage

The ufix.att.com portal page isn't accepting my account login after I'm forwarded there from my logged in account page at att.com. Your account management system is hosed up and preventing me from getting service. It looks like phone and DSL is down in Point Richmond, California, probably

Questions

 • AT&T Internet Equipment

38

2

0

No cellular service

Our home is in Zipcode 18347. We lost cellular service sometime late 8/3 to early 8/4. It is not on the AT&T outage map. How do I reach AT&T to discuss this matter. Charles.

Questions

 • Network Coverage

149

3

0

0

3 weeks--No landline, no help

We don't know what else to do. We live in an area where cell phones don't work and there's no broadband. We use a satellite for internet access. Our line went dead on Christmas eve in a snowstorm and has been dead ever since. This is unrelated to the explosion in Nashville as far as we know. The

Questions

 • AT&T Phone Account

25

2

0

Was there a fiber line cut yesterday in New Orleans?

My IT people are telling my organization (of over 30K people) that the reason our network was all jacked up yesterday is because of a fiber line being accidentally cut yesterday in New Orleans. I searched high and low but found no reports of this. Is there a definitive way to prove this did not happ

Questions

 • AT&T Fiber Equipment

45

1

0

land line not working again

I think that if there was a bridge to jump off of. ATT would be the reason why.  For the last 2 weeks land line might work 2 hours a day @ different times a day.  I have called different times to get this fixed but with in a few hours here we go again.  ATT customer service should no

Questions

 • AT&T Phone Equipment

53

1

0

Outage for 3 days now, and keep getting the runaround from Tech Support and Cust Service

We had an internet outage in our neighborhood about 3 days ago.  Yesterday I found out from neighbors that their service has been restored, but they had to call in and request tech support reset the connection on AT&T's side and not have tech support try to remotely reset the customers modem. Well I

Questions

 • AT&T Fiber Equipment

728

2

0

0

AT&T Fiber Internet Running Slower than normal - do I need a replacement Gateway?

Been using AT&T Fiber Internet and typically (for several years) normal speeds are 900+ mbps both down and up. This past weekend it has slowed down, and gradually increasing.    Started at 50mbps on speedtest and has now maxed out at 150 mbps consistently. Here's the weirdness. 

Questions

 • AT&T Fiber Equipment

34

1

0

Installation fiasco.....and then some

Trying yet another avenue.   I've spent many hours over the past weeks trying to get fiber installed CORRECTLY into my new house.  Here's the run down of what i've run into: Couldn't get verification of service at houseHad to escalate by calling back door numbers, finally got engineering to come out

Questions

 • AT&T Fiber Installation

834

3

0

0

Service outage West Lake Worth / Lantana / Boynton Beach, FL?

Past 36 hours wireless service has completely degraded.  Signal keeps showing no network services and / or at least one bar.  Calls are failling at a high rate.  Confirmed with other people in my area.  This has been ongoing since yesterday early AM.

Questions

 • Network Coverage

953

3

0

0

Internet outage in Magnolia TX due to issues in CA? WTH?

I'm sure this can't be the case with the current outage in 77355 - "Impacted by the California Power Shutoffs?" Its one of two things, a miss-label by a complacent status system <--likely the case as AT&T status updates and general internet services offerings are suspect when it comes to c

Questions

 • AT&T Internet Account

62

1

0

AT&T Fiber outage

My AT&T Fiber has been down since mid afternoon on 7/3/17.  Tech Support states will be fixed by noon today.  I anyone else in the Cary, NC area having problems today?

Questions

 • AT&T Fiber Account

639

1

0

0

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