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BGW320-500 dropped connections and power cycling

A few months ago, I signed up for AT&Ts Internet 5000 plan. Fiber had just been completed a few months before that in my neighborhood. Unfortunately, I have since had about 70 outages ranging from a few minutes to weeks. Each time the modem would restart and go into a cycle of a single amber fla

Questions

 • AT&T Fiber Equipment

252

11

0

Modem won’t turn on after power outage

Had a power outage about a week ago. Power was out for 24 hours. When I came back home the modem was not on. No lights are present but the battery is green. Changed outlets still not coming on. When you plug it back in the orange lights pop on in the back but they go right out. It isn’t responding a

Questions

 • AT&T Internet Equipment

1.3K

0

0

0

Problems with Uverse. Att employees do not know what they are doing!

Have just recovered from a four-day outage on Uverse. After several calls to ATT, their customer service and support people could not "confirm" that we had an outage in our area. There was an appointment scheduled for a technician to come out and look at the problem. Two hours after he was scheduled

Questions

 • U-verse TV Account

414

1

0

0

Internet connection problem

I have two networks in my office 1-all the computers and laptop, 2-all camera and smart things. Then i have 2 ATT modems one for network 1 and other for ntwk 2. but the internet in ntwk 2 is not working as some wire or somethings from ntwk 1 is dominating the ntwk2 and the camera ntwk is getting the

Questions

 • AT&T Internet Equipment

16

1

0

"Major outages" in st.louis

What is unreasonable amount of time for a customer paying over $150 a month to have no internet, phone, and TV? I think a week is UNACCEPTABLE.Since last Friday dealing with interruption of service, reported on Sunday night. Told it could be inside the house possible fee of $100. Appointment 4-8 pm

Questions

 • U-verse TV Account

779

1

0

0

AT&T outage Miami Beach

My zip code is 33140. AT&T confirmed this morning that I have an AT&T outage, phone service does not work. ATT.com says there are no outages to be seen in my zip code area (it says 'Good news, there are no outages', isn't that hilarious?). AT&T offered to have this repaired by Saturday, that means 4

Questions

 • AT&T Phone Account

43

0

0

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why is this taking so long to get resolved?

my dsl has been down since last tuesday due to a ppp error. why is this taking so long to get resolved?

Questions

 • AT&T Internet Account

35

3

Utility Line Map

I work for a land surveying company and we are going to be doing drawings in preparation for new construction; we need a map of the lines on two individual properties. I've been on the phone with several people and none can seem to help or are able to connect me to the right person. We are on a pret

Questions

 • AT&T Internet Equipment

38

2

0

Intermittent FIBER Wifi Connectivity

Can someone please help me as both my fiance and I are about to be at our wits ends and out of jobs if we cannot get this solved?We have fiber installed and have a AirTies mesh extender, however, we randomly and sporadically have drops in connectivity. Its only for a few seconds, sometimes over and

Questions

 • AT&T Fiber Equipment

58

5

No Service in Fort Wayne, IN

No service from AT&T even drawing one of the local news attention: https://fortwaynesnbc.com/2021/09/03/outage-continues-friday-night-for-some-cell-phone-customers/ Checked the "Service Outage info" page and got this message: Your AT&T Wireless service status:

Questions

 • Wireless Account

40

2

0

Tarrytown Signal Spotty - Low Bars 5G on/off

Hi, Over the past week, 5G signal seems nearly non-existent or on/off in the Tarrytown area, with LTE also low bars, dropped data connections. I saw a lot of trucks working on poles and wondering what is going on - feel like I'm in a 3rd world country. It's really frustrating because I work in t

Questions

 • Network Coverage

21

1

0

Horrible AT&T Driver backs up traffic while playing on his phone.

You have a sticker on the back of your company cars that says, "It Can Wait. Eyes on the road, not your phone." Meanwhile your driver is screwing around on his phone so much he's swerving and stopping at green lights. Not a light that was red and we were sitting there and it turned green. It was a g

Questions

 • Community lounge

21

1

0

App and Website down

As of 7:00 pm EST website is down and app is hatefully slow.  

Questions

 • Apps & Programs

375

2

0

0

Any ETA on the outage in pearland/houston tx area?

A lot of us working from home right now.   It would be helpful to at least know the cause or have an ETA of when an outage is going to be fixed.

Questions

 • AT&T Fiber Account

48

2

0

Damaged equipment located road side in right of way needs repair and relocated

North Fork Road Bostic NC 28018 (approximately .75 miles on the left) there is an old "Bellsouth" pedestal that is damaged and knocked off of its original base that is obviously in need of repair. Additionally the pedestal needs to be relocated to a property line/corner (survey markers in place, mar

Questions

 • AT&T Phone Equipment

56

1

0

No internet for 10 days

My AT&T internet services is down since 10 days now , I called customer service every day and their only answer , there is an outage in your area with no date for service to return back ,  I work from home and has been affected very  badly , Very very bad support , worst experience ever ... extremel

Questions

 • AT&T Internet Account

204

2

0

0

Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely

Speedtests report fast internet but web browsing and downloading super slow - connection often drops entirely.

Questions

 • AT&T Fiber Equipment

40

0

0

Oklahoma Outage

There is an outage in most of Oklahoma. What is the cause of this outage and when will it be fixed?

Questions

 • AT&T Internet Equipment

30

2

0

No phone for 2 weeks, Santa Cruz area

Our landline has been dead for 2 weeks.AT&T has made and missed 2 appointments, a week apart.  We can not get any kind of answer about when service will be back up. No calls, email, no info on the Web.Are others having extended service outages in CA?Somehow AT&T has managed to stay out of the news f

Questions

 • AT&T Phone Features

491

1

0

0

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