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Defective wireless router?

Even after the system (and a tech visit) verified that the modem was receiving a strong signal from my fiber, my wireless signal still drops frequently throughout the day (twice yesterday afternoon, already once this morning). In a household with 2 teachers working online and holding class over Zoom

Questions

 • AT&T Fiber Equipment

49

1

0

AT&T Uverse and fiber Internet down in Pacifica, CA - solid green broadband light + fast flashing green service light

Hello,Myself and many of my neighbors in Pacifica, CA are experiencing issue with gig fiber Internet (as well as Uverse TV) in our area. Calling AT&T has been impossible with the Covid-19 crisis impacting wait times on the phone. I have a tech coming out this Thursday but wanted to detail the issu

Questions

 • AT&T Internet Equipment

63

1

I have a slow connection (20 - 23mbps) with 30sec - 1min outages while paying for Internet 1000

Hey there,I upgraded to 1gbps internet a few weeks ago and have had similar speeds as my previous plan (15 - 17mbps with previous plan -> 20 - 23mbps with Internet 1000). This is on a wired connection, with a network adapter that can handle 1gbps speeds, and no heavy-bandwidth programs running in th

Questions

 • AT&T Fiber Account

370

5

0

0

Need to remove abandoned telephone lines and poles from commercial property for new construction

Dead end/ abandoned telephone line and two poles need removed to proceed with new Derby KS, Panther Stadium construction. I work for a general contractor and need help pointed in the right direction on how to accomplish this. I.E. - contact person to help with this. This project is located in the wi

Questions

 • AT&T Phone Equipment

34

1

0

dns server constantly unavaliable

hi all, we have basic 6 internet and a 5268ac modem. it was going fine until today, the wifi keeps cutting out (all computers say dns server unavaliable on chrome, cannot access 192.168.1.254, but the router lights are normal no red lights. while typing this the internet went out again, this is into

Questions

 • AT&T Internet Equipment

24

1

0

Bad Cell Service after 9PM EST

For the Past 3 nights starting on the 9th of Jan, after 9pm the service tanks. Download and upload speeds are very inconsistent along with pings jumping from 28 to 500 in seconds. Again this only has been happening after 9PM EST in area code 207(03903). In the morning, everything is fine up until 9p

Questions

 • More AT&T PREPAID Discussions

22

1

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Wired connection drops constantly.

So, for maybe 2-3 months now, I've been noticing an intermittent disconnect. It's most obvious when playing a game, as it will require relogging in, but it also happens when loading websites. I will get a DNS error, but upon refresh it will generally load fine. I've had the same issue in multiple ga

Questions

 • AT&T Fiber Equipment

40

0

0

Is it normal for an outage to last over a week?

I live in a zip code that has a majority student population. The outage page indicates that there is an outage affecting almost 200 people in our area. Classes start tomorrow, and the outage has been affecting our area for OVER A WEEK with no indication of when it will be fixed. Calling the tech sup

Questions

 • AT&T Internet Account

54

3

0

Major Outage in Austell, Atlanta and Tucker Georgia

This is beyond ridiculous to have a major outage on during the holidays.. My area has experienced an AT&T Fiber Internet outage since yesterday with no estimated time of restoration. AT&T Fiber can not handle peak seasons such as major holidays with a large number of people on the network. W

Questions

 • AT&T Fiber Account

106

1

0

Modem won’t turn on after power outage

Had a power outage about a week ago. Power was out for 24 hours. When I came back home the modem was not on. No lights are present but the battery is green. Changed outlets still not coming on. When you plug it back in the orange lights pop on in the back but they go right out. It isn’t responding a

Questions

 • AT&T Internet Equipment

1.3K

0

0

0

No Dial Tone

This has been the third time in the past few weeks that the phone lines have been down to where there is no connection on our landline. One second it works, and the next it doesn't.  Upon looking on the website, it says to call if you want to contact customer service to help with the lines, bu

Questions

 • AT&T Phone Features

39

7

0

AT&T internet continuously drops and broadband frequently blinks green, occasionally blinks red

Pretty much the subject title.I moved into an apartment complex in Mississippi that has AT&T as their partnered ISP. After getting service installed, two days went by without incidence and since then there are periodic drops for a few minutes before service returns. This is over wifi and over ethern

Questions

 • AT&T Fiber Equipment

308

2

0

Gateway authentication failure message

I've tried to reset the modem I've unplugged it - I've held down the reset button - done all the things.All the lights are blinking green - but I still cannot connect to the wifi - "Gateway authentication failure" every timeTried connecting to 192.168.1.254 --- per some online digging for the answer

Questions

 • AT&T Internet Equipment

238

2

0

Issue with ATT working with Ring Doorbell Camera?

This has been asked & answered before. I replied on that link but nobody noticed. When I initially switched from xfinity to at&t the doorbell worked just fine. Then the line was out for 3 days and ever since then the Ring doesn't work any more! >:( I am having the same issue

Questions

 • AT&T Internet Equipment

227

0

Constant disconnects every few minutes, for 2 months now

I am also in a nightmare with Tracfone, so no phone and no way to contact ATT. 2 minutes on, 1 or 2 minutes disconnected, repeat endlessly for months.

Questions

 • AT&T Internet Account

52

3

0

Extend ATAT Fiber lines

My house is less than 200 feet from an AT&T fiber line, but my residence is marked as being in a no coverage area. What do I need to do to get the line moved 200 feet? I don't care what I have to pay but I need internet service.

Questions

 • AT&T Fiber Installation

335

6

Constant outages w/ Fixed Wireless Internet

So last Spring, every heavy rainfall (4+ in/hr) I would loose internet service for 24-48 hrs. it's like Rain fade but doesn't immediately reconnect. This happened at least 5 times until around August, and suddenly no more issues... Rock solid! No matter the weather. So I thought ATT fixed the local

Questions

 • AT&T Internet Equipment

1.4K

5

0

Port Forwarding Not Working After Factory Reset

Early today I had to factory reset my router after our service went down sometime during the night and remained down until factory resetting. I reset all the previously established ports for my Xbox as I've done multiple times in the past, but for some reason port forwarding failed to change my NAT

Questions

 • AT&T Internet Account

25

1

0

How can i get my missed call history /missed call logs on att prepaid ?

This morning my iPhone X had a screen malfunction - and within minutes someone started calling me frantically: calling then recalling once or twice, waiting 10 minutes, then again. Obviously, with a screen comprised of a geometric shapes, I had no way to answer. I yanked the sim and put it in a sp

Questions

 • Account Features

473

2

0

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