Hi, My DSL drops multiple times a day and I'm tired of it. Finding information to contact support is nearly impossible on your site so I'm on the forums complaining about it instead.  My drop lasts for about 60-90 seconds and then reconnects. I lose connectivity at least 3-4 times a day

Who has their ATT VOIP home line Buzzzing loudly. Ours does it at least 2 times daily. We have an optical line interface. ATT techs have been out here twice testing and replaced our router gateway. We reboot the Router gateway and it will happen again withing the hour, sometimes. We have even come o

ATT Store says my Galaxy S7 is not 4G but I don't believe them... The S7 is/was a "spare" phone. My S5 still works. They shut off my 3G S3 (owned since new) and automatically ported to the free Motivate phone received a few months back. I don't care that it was free--it still (Edited per community g

Hello. My payment wast due yesterday, so it is now officially past due.  I have some money but need it for other things that take priority.  I tried to set up a payment arrangement online but it asks for "another account"... quite silly.  Other forum threads suggested you have to mak

We are AT&T U-verse customers. For the past two months, our house has lost broadband service at roughly the same time (10:45am-11:30am) and for the same amount of time (2 hours) every single day. Typically the message we receive is: "WARNING: Broadband service is not available (Message ID: NAD-2302)

This past Saturday morning, August 20th, we had an area outage that, we found out later, was due to a car hitting an AT&T pole near our home. I called tech support that Saturday morning and they confirmed the outage. I called back Sunday morning and the tech said the area outage had been resolved, s

My March bill for DSL service began on March 11th.That was the same day I began experiencing a regional outage for internet service.Many promises were made to me in the 20 days of remaining service I chose to keep.On March 31st, I cancelled my service, because there had been NO service for almost 3

My company runs opt in sms campaigns for content creators online, and we have started to have a large portion of our ATT subscribers' messages blocked in the last day.Can I get in contact with someone on your support team that will enable me to understand what caused the block (we have been operatin

First, this has nothing to do with hurricanes--we live in Tennessee. Four days ago we had a power outage in our area. Not sure why--it was a sunny day with no wind. This isn't unusual for our rural utility. However, this time the phone went out too. We checked the box where the phone line comes into

Hello,I recently moved to San Antonio and get the 1Gbps fiber. As an IT guy who works from home reliability is key to me. I have had the service now 9 days and there have been neighborhood outages for 4 of them. I called multiple times and got the "reboot your PC" guy until they sent out a tech. He

The 4 local channels that we get here on the coast in MS that come out of 2 different stations are all out. I was watching one then it froze and the Uverse 'signal lost' message came onto the screen. The channel from New Orleans and the PBS stations are coming in fine though. I rebooted the DVR and

Cannot contact anybody to replace broken DSL modem. Are they phasing it out and replacing it with something else? Why can't I get in touch with anybody on the phone about it?

We've been without phone, internet and TV U-verse service since Sunday (5th day and counting).  Service workers have been in my neighborhood every day but missed our appointment on Tuesday and nobody can give us a revised ETA for a fix.  Can anyone help?  This is getting ridiculous.

@ATTHelp @ATTHelpFeedback @ATTHelpForums @community watch network @network @georgia According to this screenshot, I was told about 23 days ago that there is an ongoing maitainance in our area (edited per community guidelines). And, the network maintenance has NOT been fixed yet! Even the Mark The S

I get very poor reception in my new apartment complex. Is there a mechanism to request AT&T to boost the signal or add a tower?

My family uses Cricket Wireless ( by AT&T ) and 6 days ago we started having poor signal and disconnect issues with 3 ( all newer Motorolas ) of our phones. One phone is an old Huawei and still has great signal but only connects at 4G ( no LTE ). I have contacted Cricket twice with no resolution.

So I'm Telecom Industry Technical Exec. I have AT&T 1Gbps Fiber that has worked great for years. Now that I'm working from home (WFH), it is constantly going up/down. I have been running an uptime monitor that clearly shows outages ranging from 8-15 per day, and generally in the middle of the nig

I work from home and in the last few months my wifi has been constantly dropping. Since I have to use a VPN to do my work it is a constant interruption to my day. I though maybe it was due to my location so I moved my router. Did not help. I ran a 100 ft. ethernet cord to my station to bypass wifi a

As of 6 days ago, most of my, and my wife's, phone calls started answering already dead or the caller on the other end can't hear us after about 15 seconds to a few minutes. I've tried resetting our connection via the troubleshooter and restarting many times.  Its inconsistent, except the we c

Even after the system (and a tech visit) verified that the modem was receiving a strong signal from my fiber, my wireless signal still drops frequently throughout the day (twice yesterday afternoon, already once this morning). In a household with 2 teachers working online and holding class over Zoom