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App Restored--Clearing the Keypad Error Message

Thank you so much for your patience!  The mobile and web apps have been restored to full functionality.     If you are still seeing the error message "ERR: Alarm not sent to AT&T" on your keypad AND your keypad has the flip-down door that covers the buttons, please reset the device by pressing and h

Questions

 • Device Troubleshooting

1.4K

8

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Internet Intermittent outage Houston Area June 14 2017

I have been having my BOVPN connection drop many times today ... Causes my connection to my office to go up and down .... not good     I called into the main ATT number and only option is voice prompts and they do announce they are having outages.   My beef is i think i should b

Questions

 • AT&T Internet Account

352

2

0

0

AT&T outage Miami Beach

My zip code is 33140. AT&T confirmed this morning that I have an AT&T outage, phone service does not work. ATT.com says there are no outages to be seen in my zip code area (it says 'Good news, there are no outages', isn't that hilarious?). AT&T offered to have this repaired by Saturday, that means 4

Questions

 • AT&T Phone Account

39

0

0

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AT&T Fiber outage

My AT&T Fiber has been down since mid afternoon on 7/3/17.  Tech Support states will be fixed by noon today.  I anyone else in the Cary, NC area having problems today?

Questions

 • AT&T Fiber Account

630

1

0

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Was there a fiber line cut yesterday in New Orleans?

My IT people are telling my organization (of over 30K people) that the reason our network was all jacked up yesterday is because of a fiber line being accidentally cut yesterday in New Orleans. I searched high and low but found no reports of this. Is there a definitive way to prove this did not happ

Questions

 • AT&T Fiber Equipment

29

1

0

I have a slow connection (20 - 23mbps) with 30sec - 1min outages while paying for Internet 1000

Hey there,I upgraded to 1gbps internet a few weeks ago and have had similar speeds as my previous plan (15 - 17mbps with previous plan -> 20 - 23mbps with Internet 1000). This is on a wired connection, with a network adapter that can handle 1gbps speeds, and no heavy-bandwidth programs running in th

Questions

 • AT&T Fiber Account

357

5

0

0

Non-existent customer service for DSL

Cannot contact anybody to replace broken DSL modem. Are they phasing it out and replacing it with something else? Why can't I get in touch with anybody on the phone about it?

Questions

 • AT&T Internet Account

15

1

0

Im terrible at math but.........

Even though math was never my strongest subject..... I think I'm missing something here and would be completely grateful if somebody could maybe a explain what is going on here..... once again not only do I have intermittent service so in 21 days I've only been active online for 7 I had a credit on

Questions

 • AT&T Internet Account

89

0

0

0

horrible service outage and no response from ATT

This has been going on since early sunday morning. It is now wednesday and still no service. I go by where the service trucks are and nothing 4 guys just standing around or no one there at all. I have one that  needs the internet for college and I use it for work. Not to mention that all the fall sh

Questions

 • U-verse TV Account

461

2

0

0

sbcglobal.net address - Missing past received emails

I signed into my sbcglobal.net email address, and I am missing emails that were received before March 19. All emails received between March 19 and Oct 9, 2014 are missing from my inbox, as well as emails received between 2014 and 2011

Questions

 • AT&T Internet Email & Security

18

1

0

Report phone wire down

I am trying to notify you of a phone wire down near (Edited as per community guidelines). This wire is hanging low and feeds in to house at (Edited as per community guidelines). Caution tape was put around it, but not currently a road hazard according to the officer. We attempted to contact your

Questions

 • AT&T Phone Equipment

77

1

0

LIED TO

So due to the china virus, my wife and I opted to do distant learning with our children in our school district. I have a Version phone, and my wife has a pre-paid AT&T phone and she gets the best service in our rural location, so we opted to go with AT&T wireless internet service. a couple o

Questions

 • Wireless Account

25

4

Ongoing outage in San Jose

We've been without phone, internet and TV U-verse service since Sunday (5th day and counting).  Service workers have been in my neighborhood every day but missed our appointment on Tuesday and nobody can give us a revised ETA for a fix.  Can anyone help?  This is getting ridiculous.

Questions

 • U-verse TV Account

1.3K

1

0

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Cell tower down in Elkhart Lake WI

My family uses Cricket Wireless ( by AT&T ) and 6 days ago we started having poor signal and disconnect issues with 3 ( all newer Motorolas ) of our phones. One phone is an old Huawei and still has great signal but only connects at 4G ( no LTE ). I have contacted Cricket twice with no resolution.

Questions

 • Network Coverage

5

0

0

App and Website down

As of 7:00 pm EST website is down and app is hatefully slow.  

Questions

 • Apps & Programs

350

2

0

0

Gateway authentication failure message

I've tried to reset the modem I've unplugged it - I've held down the reset button - done all the things.All the lights are blinking green - but I still cannot connect to the wifi - "Gateway authentication failure" every timeTried connecting to 192.168.1.254 --- per some online digging for the answer

Questions

 • AT&T Internet Equipment

206

2

0

8.8.8.8 (Google DNS) unreachable from U-Verse FTTH and AT&T Cellular

8.8.8.8 (Google DNS) unreachable from U-Verse FTTH and AT&T Cellular. It is not a Google problem, as 8.8.8.8 is reachable from Comcast, WOW, and Google Fiber. Traceroute:  1 [Internal Router IP Removed] ([Internal Router IP Removed]) 4.421 ms 2.079 ms 2.140 ms 2 162-239-32-1.lightspeed.brhmal.sbcgl

Questions

 • AT&T Fiber Equipment

583

1

0

0

Service outage West Lake Worth / Lantana / Boynton Beach, FL?

Past 36 hours wireless service has completely degraded.  Signal keeps showing no network services and / or at least one bar.  Calls are failling at a high rate.  Confirmed with other people in my area.  This has been ongoing since yesterday early AM.

Questions

 • Network Coverage

912

3

0

0

Internet outage in Magnolia TX due to issues in CA? WTH?

I'm sure this can't be the case with the current outage in 77355 - "Impacted by the California Power Shutoffs?" Its one of two things, a miss-label by a complacent status system <--likely the case as AT&T status updates and general internet services offerings are suspect when it comes to c

Questions

 • AT&T Internet Account

28

1

0

Houston Uverse outage

Anyone have any answers about the network outage in Houston? No one, I mean NO ONE seems to know what's going on... Customer Service definitely doesn't

Questions

 • U-verse TV Account

1.3K

2

0

0

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