Have you received a suspicious text message? Learn more

Official

Accepted

Unanswered

Advanced Filters

Search Results (3)

Relevance
Can't update Samsung Galaxy S4

I am running the stock 4.2.2 ROM. I have never been able to update, either OTA or otherwise. The update downloads, the phone reboots, and there's an installation progress bar. It gets to about 25% and the phone spontaneously reboots, displaying a message that the update could not be completed. I tri

Questions

 • Android

482

2

0

0

Getting OTA updates for Moto Z2 Force with Cricket SIM

I have an ATT branded Moto Z2 Force, which I use with a Cricket SIM (Cricket, by the way, is a subsidiary of ATT and runs on the ATT network). The phone runs Nougat 7.1.1 with the June 1, 2017 Security Patch Level (SPL). The ATT support site for the Moto Z2 Force says  that there have been 4 OTA upd

Questions

 • Android

1.3K

7

0

0

Accepted Solution

Official Solution

Is WiFi needed to update ATT Samsung S8 firmware?

Do you have to be connected to wifi to update the Galaxy S8 or can you do it over the cellular connection?  Some phones force you to use wifi.... Or is it the att firmware forcing it? I don't have wifi at home because I use my phone for everything. @GLIMMERMAN76

Questions

 • Samsung

3.9K

3

0

0

Not finding what you're looking for?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.